Grand Comfort Plumbing, Heating & Air Conditioning

Perfectly!

Great would definitely recommend!

Showed up on time. Work was fine

End result of attempt #2 was great. We've had no issues since the problem was rectified. That said, the first attempt did nothing to help our drainage problem. This was due to the guys weren't told to do a french drain. The problem snowballed when it rained for 26 out of 31 days causing the company to need to reschedule multiple times. Overall the frustrations were out of our control and would have been a lot more successful if it were done right the first time. Other than that I am happy with the way the project turned out, the second time.

Gave me great service

They arrived on time and did a great job and explained all performed actions in great detail.

Beautifully

Highly professional. Very fair price. Quality of work was excellent.

Perfect. On time, professional service. Highly recommend.

Terribly. They failed inspection 4 times. The work done is still leaking. I must hire another company to complete properly. NEVER HIRE THIS COMPANY!!!!!!

They installed a new furnace and air conditioning unit just a few years ago, and they did an excellent job for a reasonable price, in fact their quote was considerably lower yet comprehensive. So now we use them every winter for a furnace check up and every summer for the air conditioner checkup. They do a great job every time. We are very happy with them. I've used several other HVAC companies over the years but I think Grand Comfort does just as good or better a job for a more reasonable rate.

Not Very Well..............

Not well. Had to come back 4x to fix issues within first year.

Replace toilet

Gary was friendly from the start and throughout, took the time to explain things to me so I knew what was going on as well as how to better maintain our furnace in the future, and had the knowledge to quickly service our furnace. Couldn't be happier with our choice of who to take care of our furnace!

My whole yard was flooded with water and needed new sewer line put in, thanks to all the Technicians at Grand Comfort, Randy, Luke, and Clayton. Will use in the future.!

Amazing customer service. Very friendly and professional. Would highly recommend.

Randy The absolute most professional person that I've ever dealt with. His knowledge and expertise is a breath of fresh air. Would recommend him and your company to anyone I know.

The project went very well. They responded within minutes of my initial request and had someone out within 2 hours. Speedy installation and friendly, knowledgable service.

Came told me what needed to be done. Tyler said office would call me next week to schedule the work. NEVER HAPPENED UNRELIABLE.UNDEPENDABLE. I PAID 29 . TO BE TOLD WHAT WAS WRONG I KNEW THAT BEFORE THEY CAME TO MY HOME. GRAND FAILURE.

DO NOT USE GRAND COMFORT AND PLUMBING!!! Extremely high costs for very little effective work and there are at least 3 liars in a company of less than 50 people, (per LinkedIn profile). $1200 cost for 2 hours of work & the only repair was a toilet tank valve that done in the 1st 15 minutes. Their receptionists (Nicole and Laura) listen to my complaints. I had to call 4 times, repeating my situation over and over. The ladies say they will call me back after they see what they can find out. No calls. No responses which would make their receptionists LIARS. 1st) the call/text/email all claimed the plumber would arrive between 8-10a. Plumber was late. I followed up at 10:30a. He arrived at 10:45a. I had be on a conference call by 11a. Walked thru the toilet tank, 2nd floor guest bath/kitchen ceiling leak and master bath shower rust stain. In the 15 minutes before my call, he did an assessment and said he would charge $400+ for the master shower to investigate, $400+ for the leak from the 2nd floor to the kitchen ceiling and $300+ to fix the toilet. Nearly $1200 total. I was done with my call by 11:18a, he had fixed the toilet tank. $300 for a simple replacement that was done in less than 15 minutes. That’s a very expensive hourly rate. But it gets worse! 2) I had rust water stains in the master shower basin and didn’t know if it was on the surface or behind the tile. Clayton Mckimmy, the plumber broke thru 1 ½ slate tiles 18 inches x 12 inches, mortar to reach the insulation. Saw that there was no leak stains behind the slate or in the insulation and he stopped. He claimed that the leak was due to a bad shower valve, which is 4 feet higher than the hole he made. The current valve is made by Grohe. Clayton said it was top of the line. I questioned, why would the top of the line brand go bad after 10 years? He said, he didn’t know. But, he recommended I buy a completely new shower head, valve, etc. by Moen for $800, excluding his labor charges which would be an incremental $800. He said, “I don’t make the prices” at least twice. (Hint: don’t trust that line.) Later that day, an engineer friend, did a quality control check for me on Clayton’s work & found there are NO water stains in the insulation. IF the shower valve was broken, the insulation would have had water stains. Which means Clayton was trying to scam me, another LIAR. The shower valve was functioning perfectly fine. It would have cost me more money for the demolition, a new shower valve, plus the remodeling costs for new tiles, mortar and grout. 3) The 2nd water leak was from the 2nd floor thru to the kitchen ceiling, water was seeping thru the ceiling. Clayton punched a 4 inch x 4 inch hole behind the guest sink, ran the water. No leaks. He said he needed to get a ladder from his truck. I said I had one in the basement. I made the trip easier for him. But during my complaint, I find out that the convenience of the ladder I provided justified them charging me exorbitant costs for the investigation. He proceeds to punch holes thru my ceiling, water came thru, drywall was soaked. We stared at the plumbing pipes. No leaks. Searched the furnace in the attic, due to a humidifier. Basin was dry. However, he pitched his side business to provide fans/dryers whatever in case there was mold. Bottom line, he could not find the cause. There went another $400+ for investigation and no resolution. Lastly, KARMA…every action has an equal and opposite reaction. It’s a universal law of physics! The lies & lack of integrity with 6% (at minimum) of the individuals of this company will bounce back either to the company or to the individual. For every person they have wronged, KARMA will bounceback in the form of massive costs, failures to communicate and lies that they have inflicted on innocent homeowners that are looking for honesty, integrity & fair workmanship. Maybe, the Millennials or China or India invent a new service that drives drastic change across the plumbing industry. Like an Uber for plumbing. Improve rates, improve service. And get eliminate the seediness within the individuals that causes people to cringe every time some says plumber.

Called on Saturday and was able to get an appointment for Monday. The service men showed up on time and quickly figured out the source of the noise and made the appropriate fix. We have now had two very quiet restful nights! A job well done.

Steve was available to look at our furnace the same day that I called. He quickly identified that the wiring was not properly configured (likely from a recent technician and decades of other technicians performing shortcuts). Instead of diving into the furnace and spending time to troubleshoot other parts, he focused his time on fixing the wiring. I was particularly impressed with his emphasis to do the job "right" and help the next HVAC person in the future instead of completing the job as quickly as possible. In the end, fixing the incorrect wiring was exactly the problem and we were able to have a working furnace without having to replace any new parts within a few hours. Steve was awesome and I plan to ask for him for future service calls.

Excellent experience. Gary was prompt and professional. Cleaned out both dryer vents on my second floor.

I had a big problem with a garbage disposal drain clog. A friend and I tried the baking soda, vinegar, and hot water fix to little avail, and we also tried the Drano fix, with a "safe for garbage disposal pipes" comment, to little avail also, and much water & junk in my double sink. Then my friend tried his augur (he's a handyman), which helped a little more... However, the sinks were STILL full, so I went on Angie's List and received a few suggestions to use. Grand Comfort Plumbing, Heating & Air Conditioning actually received info on me, and called me! At first, the scheduler said they couldn't get to my house until the next day, but an hour or two later, Julie called up and said they COULD come out later. It turned out that they had an emergency in Chicago, so they scheduled me for first appointment this morning. Originally, I thought it would be $200-250 at most, yet when Javier(?) and Artur(?) saw the double sink, they said it would be $250 per sink, yet since they couldn't be here yesterday, they took off $100. Just to make sure, I'll be checking other companies prices. I NOW know MANY items NOT to put down the disposal! I didn't get a receipt, I will soon receive an email. Grand Comfort Plumbing, Heating & Air Conditioning, 251 Milwaukee Ave. Buffalo Grove, IL 60089.