Granite Transformations South Jersey

Excellent workmanship Have been very satisfied

Everything went as expected and very well. We have had it for 5-7 years and I have no stains or scratches on it.

It went very well.

very satisfied

Beautiful job.

They were prompt, professional, explained everything and the work was done very well and in time. I would recommend them to anyone!

The kitchen work was great but there is absolutely zero follow up after they cash the check. In order to get "customer service" after the first problem with the shower, I had to practically make a threat. We had decided to return for the shower because of the quality of the product but after emailing, calling and writing , I still haven't had help for the second problem with the shower stall after more than six months. I'll never go back to them again.

From salesman to installers to plumber the job went very smooth & effortless. Very pleased with the completed job.

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The installers were on time, very friendly courteous, however the plumbing connections were not done until the following day, because plumber was delayed on another job. (slight inconvenience).

Salesman, Ralph, was very pleasant. The company worked with us when we had to make changes. I would have like to see actual samples of the backsplash I chose from their book. There were no samples at the Showroom so I bought them a home depot to bring home to see what they looked like. Great experience overall!

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Amazing service from start to finish – prompt phone calls everyone on time, polite, professional, knowledgeable, extremely clean.

Assistance in giving guidance and providing the ability to clearly foresee the "look" of our new kitchen -- good. <br /> Cleanliness -- good <br /> Punctuality -- good <br /> Explanation of work to be done on a daily basis -- good <br /> Installation of new cabinetry -- good <br /> <strong>But BIG issues --</strong> <br /> <strong>Cabinets</strong>: The installer was first class, George. I can not say enuf good things about George. However, cabinet drawer faces did not match trim on cabinet doors. GT replaced these drawer faces, now they match. Some cabinet shelves were not cut to size and had to be ordered resulting in a delay of full use of kitchen for weeks. Within 1 week the trim on over half the cabinet doors began pulling away from door, in one case we found the trim on the floor one morning. Service tech came and said he would pin-nail the trim onto the cabinet doors. I told him I wanted no part of nails in the cabinet doors. I said I wanted the doors replaced. Their pledge to provide 100% customer satisfaction stopped right there. He used silicone adhesive. The same stuff he said that is used for sealing kitchen sinks to the counter top. Not pleased. <br /> <strong>Backsplash: </strong>The fabrication of the backsplash did not conform to written specs where a phone jack hole was mistakenly cut into the backsplash where no hole was to be. GT tech could only repair the hole because the backsplash had already been epoxied permanently to the wall. Pretty good repair, but this is a MAJOR mistake where I paid for a new backsplash and I got a repaired one. Also, other holes were cut for electrical outlets and parts of the backsplash around the cutout shows cracks in the backsplash. Two places. Small cracks, but cracks. And there is a corner seam where the two parts of the backsplash meet and they are misaligned. Sloppy work on the backsplash. Not happy with this, disappointed. <br /> <strong>Countertop: </strong>The countertop is nice, but there is a bit of a hollow sound when hard objects are put on the counter, eg, we used to have quartz countertop in another home and that was about an inch thick. GT countertops are 1/4". You can hear the difference. Bigger issue is that the GT countertops have the edges glued to the top, it is not one piece. You can see the seam; the gloss of the edge is slightly duller than that of the top. I thought it was just a case of applying quality polish (which GT recommended). Nope, it's permanent, catch the light right and it is unmistakable. And irritating, I paid a lot of money for this. <br /> There were other smaller issues and it all added up to an overall negative experience.  <br /> I would not recommend GT. <br />

Craig the designer was very thorough helpful and professional helping us map out the projects. The installers George & Moss were conscientious with their work, neatness and cleaning up they did a fantastic job with our kitchen & 3 bathroom remodeling projects.

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Counter installers arrived when they said they would and were finished in 3 hours. Everything was cleaned up when they left. Plumber was late due to distance traveled but took care of unexpected problems that arose.

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They came to fix it 3 times and  it looks the same or worse.  They have offered to come out a 4th time but I really don't want them in my house anymore.

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