
Graves Lawn & Landscape LLC
About us
Graves Lawn and Landscape, LLC is a provider of professional landscaping services in the greater Dallas / Fort Worth, TX metroplex. We strive to make DFW a beautiful place by doing business with integrity and creativity. Graves Lawn is family owned and operated company offering quality work with a small business attitude. Graves Lawn and Landscape is currently accepting new accounts in Rockwall, Royse City, Fate, Heath, Rowlett, Sachse, Wylie, Forney and the surrounding areas and is available for consultation. Residential, commercial and industrial services.
Business highlights
Services we offer
Arbors, Decking, Drainage Systems, Excavation, Fences, Fertilization & Weed Control, Irrigation Installation& Repair, Lawn Maintenance, Outdoor Kitchens, Patios, Stone Work, Tree, Tree Sales, Water Features, Wood Fences & Wrought Iron Fences.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 2% |
"Yes, this job did not go according to plan. Yes, we did pour the slab wrong. It was an oversight on my part (the owner). Yes, we rented a $1,000 transit and I agreed to meet with the homeowner so that we could shoot grades to see where the problem was. We met and determined that the concrete was bad and I agreed we would fix it at no additional cost. Our guys then came back and saw cut the concrete to remove it. However, the rains moved in and the job became inoperable with heavy equipment without tearing up the yard. Because of the delay in the removal of the job, and because of our negligence on the front end...the customer requested a refund. We provided a full refund to the customer. We were extremely apologetic and Yes, I was very frustrated with the project. As an owner, I do not like making mistakes and with a simple grade check we could have avoided this issue all together. Yes, I made a mistake. I agreed to the homeowner that I made a mistake. In closing, I thought that we had talked through the issues and we resolved them to the best of our ability by offering a full refund to the customer. We had considered this matter closed and find this negative review a little shocking six months later. I even reached out to the owner to check in with him about this review this morning but did not get a response from him. The review was left by his wife whom I never personally dealt with."
"Thank you for the review [Member name removed]. We hope you enjoy your new patio. Let us know if you need anything else. -Graves Lawn Team"
"I am sorry you were unhappy with our service. I am unsure why you rated responsiveness, professionalism and punctuality as a C when our technician showed up on the scheduled date and time of the appointment and acted in a professional manner. In regards to the diagnostic, the deal you purchased off of Angie's List provided detailed information of what the diagnostic included. It included running through each zone, checking for breaks or leaks, making any minor adjustments if needed and programming the controller. He did a thorough check of the system and provided you with an estimate for needed repairs. The prices we charge for the repairs include parts and labor as we do not charge an hourly labor charge like most companies do. Our rates are very in line with our competitors and we strive to be competitive and fair. Additionally, our prices and repairs are warranted for 90 days. Again, I am sorry for your disappointment but feel confident in our pricing structure being competitive and fair."
"Thank you for the review! We are glad you are happy with your yard. Let us know if there is anything we can help you with in the future! Graves Lawn"
"[member name removed], Thank you for the review. We are glad you were happy with the landscape design. Please let us know if there is anything we can help you with going forward!"
Licensing
State Contractor License Requirements
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