Green Leaf Air

The furnace cleaning went fine but he never did the duct work.

This is an update for service done in October 2018. Called Green Leaf because of their many good reviews but BEWARE they are not that good. They came out Oct 2018 and we had them replace our air conditioner and all the air ducts in the attic. They said they would hang the ducts, they didn't and the installer gave some excuse upon leaving as to why, he was just being lazy. Because of how he did it I lost access to my attic storage. They said they would replace all ducts with new, they used the old boxes and the wrong size air ducts. By summer we could tell something was wrong and noticed there wasn’t much air coming through to the farthest point of the house which was the master bath and when you put the thermostat on 75 it would go up to 78. My husband went up to the attic and found that it was cool, and air was blowing in his face from leaks. Called Green Leaf they sent someone to look at it a week later and we found out the guy who did our install was fired. This guy they sent looked around did a few things, never went in the attic, put some Freon in and said he wouldn’t leave until the thermostat was working. When it started going up to 78 he snaked out. Nothing changed so called green leaf again. They sent someone a week later who looked around and checked the attic. He said all this must be redone, you have a Freon leak and they used old parts in the attic. So, they came out again, a week or so later but he just tightened up stuff in the attic, still used the old boxes but did fix the leak in the box in the attic. The air was a little better in the master bath and when my husband mentioned the Freon leak he said it was fine. So here we are summer 2020 put the thermostat on 75 goes to 78. Had Reliant come and check and they said it all must be redone. The vent to the master bath was just tossed over and not clamped because of slant in the roof it couldn't be reached. Reliant made a hole in the closet ceiling and not only replaced the air duct with the right size he clamped it down. Now airflow is great. The air ducts were all the wrong sizes, reliant replaced all them and the boxes using all new parts. ONE MAJOR issue was the pipe that takes the carbon dioxide out of the house was just lying there letting the carbon dioxide into the attic. Reliant fixed. There was a Freon leak and the coil was damaged. Reliant replaced. No more warranty, called Rick and told him our issues and he offered to send someone and charge us $3500. What a joke, I said you will never set foot in our home and I requested half my money back. But was ignored. We had the whole thing replaced at an additional $7000. Reliant used all new parts and the house is cool. Set the thermostat and it works perfectly. Reliant replaced everything, the duct work, the coil, the Freon leaks, they hung all the duct vents, I can use my attic again. No more leaks in the attic, carbon dioxide is now going out the roof. To me this is huge as it truly showed a lack of care for families. Green Leaf Air doesn’t vent their contractors and so we paid twice for a working air system. What a waste money and a year and a half of wondering if this thing was working correctly. Now our house is cool and when we set it to 75 or whatever it stays that way. I would never refer Green Leaf Air to anyone.

Top notch service, 5 star and they were very prompt, very nice and very professional.

These guys were great! From the front office to the technician that came to our house, they were thorough, reasonable and professional. Would definitely use them again.

I was skeptical at first not knowing Green Leaf Air other than the reviews I read on Angie's List and a couple were not very good. However, I can't say enough good things on how responsive and professional Rick was in providing a timely and professional detailed proposal. After contacting a total of 5 contractors (including 3 large well-known DFW HVAC contractors), Rick provided the most competitively priced proposal for a 4 Ton 16 SEER Trane system. Actually changed out complete heating and AC system for the price others quoted just to change the condenser and evaporator. Saved me at least $2K! What surprised me was the vague written proposals I received from the big name contractors. Basically a single line statement with a price... Rick's quote specified every part/component (including model #) for the HVAC changeout so there was no question on the scope of work. The installers from Green Leaf Air arrived promptly on time the next morning. Was given a time window of 9:30 to 10:00 AM and they arrived at 9:50 AM. The two man team were focused on their work and worked continuously throughout the day to complete the installation. They finished with a very thorough clean-up in the attic, hallway, and outside and were done at 3:30 PM. It was a great experience to deal with a company that was completely transparent with their pricing and performed the exact services they stated they would without any surprise add-on's.

Buyer Beware!! My wife and I chose Green Leaf Air because they were reasonably priced and had decent reviews. We’ve been regretting our decision ever since. In November 2018 we purchased a four ton, 14 seer system from Angie’s List. Rick, from Green Leaf Air, came by our home to measure and verify what size products were appropriate for our 2,000 sq ft home. We relied on Rick’s recommendations as he was the expert. The following day when the technicians showed up to install the unit, it was pouring rain. Unclear if working in the rain was their choosing or a requirement of the Company, but it certainly doesn’t encourage individuals to perform their best work. During installation, the technicians realized the air handler was too large for the space. Rick made some calls and offered to exchange the unit, same day for no additional cost. July 12, 2019, at the height of summer and Texas heat, the outside heat pump and inside air handler froze. We contacted Green Leaf Air to set up service in hopes the issue would be remedied prior to our home becoming unbearably hot. After clarifying I was not looking for installation, I was quoted a service time of within 30 minutes, or the following day. Being concerned my wife and I, along with our two dogs, would have to vacate our home if the air conditioning wasn’t fixed, I arranged for my dad to come by the house to be available for the technician. Chris, the technician, told my father the unit was low on Freon, and that the reason the unit was low on Freon was because of a leak in the copper pipes because they were the WRONG SIZE for the unit we purchased. Remember when we followed Rick’s recommendation after they came to measure? He was supposed to be the expert. At this point we began to understand either he’s not an expert and not as qualified as he leads folks to believe. Or he is an expert, in air conditioning as well as an expert in finding problems to charge Green Leaf Air’s Customers for unnecessarily. The technician quoted us a $1500 charge to fix the issue, which was neither created by us nor known by us due to our reliance on Rick’s consultation and measurements prior to the unit install in November 2018. The following week, I called to discuss the issue as my dad was really only there due to the last minute nature of the appointment. This is where things began to go downhill quickly. I called twice and was only given the option to leave messages for Rick. When I had not received a return call, I called a THIRD time and he was finally “available.” I confirmed our records were correct and Rick had indeed been the Green Leaf representative who measured the inside and outside spaces for fit and recommended the size of the copper pipes to go along with the unit. I expressed to Rick our belief that it was not our responsibility to cover the cost of the repairs as the sizing of the copper pipes was determined by Rick’s recommendation. Again, we were relying on the HVAC company to understand the appropriate size copper pipes and make the appropriate recommendations because they’re supposed to be the experts. Rick immediately became defensive, combative and began YELLING that it wasn’t his fault and the installers had zero knowledge of what copper pipes to use. Again, either Rick works for a company full of employees who don’t know how to do their job. Or Rick works for a company that is unable to maintain professional levels of accountability for their work. In addition to yelling at me over the phone, Rick was quick to point out how grateful I should be for saving money by using Green Leaf Air. Savings or not, there’s not really a value I can place on simple concepts of respect, dignity, and treating your Customers with basic human decency. Rick was also quick to point out that back in November, when the unit was first installed; he saved us $2000 by swapping out the units for free. It was a savings, because the technicians could have made the initial air handler fit in the designated space, by just removing the door. If the door needs to be removed, the unit doesn’t fit. And the expert who did the measuring and “caught” it right before installation should understand that Customers aren’t paying for a renovation job. When asked, Rick said he was yelling at me because I was blaming him for the error. To be frank, I was pointing out that we relied on the expertise of Green Leaf Air to know what they were doing and do the job well. And we didn’t feel it was our responsibility to remedy something the experts should have caught in the beginning. I am aware that other companies offer the same product/service for more money. At this time, we wish we’d have paid the extra money because the Customer Service at Green Leaf Air is subpar at best. When I attempted to escalate the situation to a Supervisor, Rick advised me he was the main point of contact but he’d be happy to have a colleague call me back. Only after I advised Rick of my plan to file appropriate complaints and explore legal remedies, did Rick think it be appropriate to behave in a professional manner. I declined to continue the conversation as the damage had been done. This conversation was at 2:30 pm. Five hours later, Rick shows up to my home unannounced. After the way the conversation ended, and because I was a female at home alone I did not feel safe opening the door to Rick nor engaging in conversation with him. Rick knocked, sat in his car, returned to my door, and eventually left. Not once did Rick feel it appropriate to leave a message and provide me a forewarning that he was near my home or planning to stop by. When I returned home from work the following day, Rick had left a note apologizing for the way he talked to me and left a gift card for my wife and I to have dinner. While I understand his intent, this measure in no way makes up for the issue at hand. We relied on Green Leaf Air to conduct themselves in a professional and accountable manner. Rick should and has apologized for the way he spoke to me, though he justified it as “having been in a hot attic all day and being frustrated”. What Rick and Green Leaf Air have failed to do is provide competent and complete work for which they maintained appropriate accountability. If my wife and I had known how to install our own unit and pick our own copper pipes we would not have contacted Green Leaf Air to be the experts and complete the project. But we don’t, my wife is a nurse and I work for an airline. I assure you that Rick would receive the same competent treatment as any other patient from my wife. And I can guarantee Rick could expect the highest level of Customer Service from my place of employment. Our bad days don’t justify poor follow through and yelling at our Customers/Patients. Rick’s poor attempt to remedy our issue involves small, insignificant discounts with large over sold reminders of how much we’re saving and how much this is all costing Green Leaf Air. If the initial job had been completed with competency and with integrity it would have saved Green Leaf Air even more. The appropriate remedy is to replace the copper pipes with the correct sizing at no additional cost as we weren’t the ones who selected the original copper pipes. My wife and I are highly upset, uncomfortable, and disappointed by Rick’s behavior and how he handled our questions/concerns. And as customers we believe that everyone should know. An appropriate remedy to the solution is for Green Leaf Air to replace the copper pipes on our unit at no additional costs.

The company was professional and very punctual. Overall the install went great.

they installed a brand new unit with ducts that I paid over $8K for using Angie's coupon. They came and installed it was not until the Summer which is now that we noticed air was not going to all the rooms, I called them and they said they no longer service my area! I used another company and they stated Greenleaf did not install the ducts correctly and there was loose tape and the new AC company wanted to charge $520 for which Geenleaf stated they would reimburse me and now have not so now I am forced to dispute the charge with my bank. Greenleaf knew they were not in a position to sell or service their units out of the state of Texas when they showed up on Angie's list, now i am out of $8K plus an additional $520 If you live in Richardson Texas great but if not don't touch Greenleaf at all. They don't have the people to service a unit.

I cannot remember having a better customer service experience with quality workmanship and products. Green Leaf Air installed a high quality air conditioning and heating system (Trane), including ductwork and plenum, at a very reasonable price. The whole installation process went very smooth as the on site technician was highly qualified in all matters of ac/heating installation and tailored the install to address issues with air distribution and cooling in my house. His assistant was a perfectionist. The system functions in a superior fashion and my home is cooled wonderfully during these hot summer days! And they offer financing! 10 stars!

The job went well and they were easy to work with.

I was getting quotes from various companies, and I stumbled upon Green Leaf Air. I saw their advertised deals and couldn't believe how reasonable their prices were compared to others. It almost seemed too good to be true. I had them come out to my house. When Rick showed up, he was extremely easy to talk to and knew what he was talking about. He was the only person that didn't try to up sell me on items and unnecessary installation options. That sold me. They had 3 guys come and do the install. They did a great job and the unit has been working great. If you want to go with a company that's not trying to gouge you then Green Leaf Air is it. They have extremely reasonable prices, and they do a good job. You may be scared that they are so much lower than quotes from other companies, but their quality is just as good. It goes to show just how much other companies are overpriced.

Green Leaf Air was great through the entire process. Ben was very responsive to all questions along the way; he even put me in contact with his Trane representative regarding install questions the day before installation. The installation was handled by Amigos AC in San Antonio and they did an outstanding job as well. Would definitely recommend both companies in the future.

The workers were on time, professional and completed the job very neatly and in a timely manner. I spoke with Rick on the phone and he was very knowledgeable and helpful, the actual person doing the install "Dale" was very approachable and knowledgeable also. Their prices are the lowest I have seen anywhere. I shopped around for estimates before I agreed to go with Green Leaf Air because of their great reviews and prices, some places actually quoted me more than double what I got quoted at Green Leaf Air.

Excellent... Green Leaf Air honored a Angie's List deal ( even though the deal was a few months old). The installation was made complicated due the age of my system being replaced by new equipment and technology. But Dale the installer.. with his expertise and long experience, did the job expertly, professionally and efficiently. I highly recommend this company.

Thumbs up.

The work went well the unit's seem to be working fine, feels good to have new vents in the attic. I do wish they would have hung them. The space where I stored stuff is no longer accessible. I understand this was discussed with my husband but still wish another solution was thought of because the attic space is no longer usable and what I do have up there is going to be a hassle to get down.

I am impressed! Green leaf and their local installer, Amigos heat and ac, went above and beyond in obtaining a permit during the holidays and the crew worked nonstop for hours and left everything neat and clean. As my point of contact, Rick was organized and responsive to my questions and needs. As a single older female, I felt I could count on Rick. He was never condescending or manipulative. For a significant household purchase, I don’t feel that I could have found a more honest customer oriented company with a great price. They stuck to their estimate even when other companies might have added “additional fees”. Three cheers and thanks so much!

Green Leaf Air gave me a great deal for installation of 2 new HVAC units. They came out same day to inspect the job request and provide a quote, and had a team come to deliver and install the units the following day. The quick turn-around and service were exceptional, and the pricing was the most competitive I found after soliciting quotes from several other providers. I would recommend the team at Green Leaf Air for any future HVAC needs.

Great people to deal with from start to finish. They provided straight forward and honest pricing. Arrived ontime for the installation. Provided me with updates throughout the install. Cleaned up when complete. I would not hesitate to hire them again.

I have had my new equipment a little over a month now. I have not had any issues at this point. Dale & his assistant arrived in a timely manner. They came in did their job, stopping to answer any questions I had. At completion of work, Dale went over everything with me as he tested equipment to show that it worked properly. They cleaned up before leaving, They also finished earlier than predicted. Shannon is the person I always spoke with on the phone during the process. Let me tell you, this lady was so kind, patient & professional and very appreciated. Thank you all.

Very thorough cleaning of duct work on new home purchase.

Green Leaf was great. They were able to get me scheduled quickly and were able to finish the install in one day. Thank you!

Went well!1 fast service and good work!! Will hire again!1 Thanks!!

Very prompt service, excellent communication, quality work and very reasonable price. Very hard to find all these things these days!

My new HVAC system was just installed today, so I am not reviewing based on long-term experience, but so far I am happy with Greenleaf- particularly regarding cost. Price for a 3 ton 14 SEER Ameristar gas furnace and a/c installed was $3700 (including tax). I realize this is not a 'premium' brand, however it is manufactured by the same company which mfcs Trane and I am comfortable with it based on my research. Another local company quoted me $8,000 (!) for a system replacement with a Carrier unit, even with higher-tier equipment that is an outrageous price. In addition, the Greenleaf installers arrived within the promised time frame, worked efficiently, and had the entire project done in three hours. They cleaned up afterwards and everything looks great. I am grateful to have my 20+ year old system replaced at an affordable price.