Green Mango Pest Control

I had been a customer of Arizona Best pest control company before it was acquired by Green Mango. Since the transition, the service experience declined significantly. I often had to call to find out when my service was scheduled, there was no clear arrival window, and my service frequency changed from monthly to every other month during peak scorpion season without clear notice. When I decided to cancel, I emailed my cancellation request. Green Mango responded asking why I wanted to cancel. One month after sending the cancellation notice I was billed under a monthly subscription model for a period in which no technician came to my home and no service was performed. Customer service was unwilling to remove the charge or transfer me to someone who could address my concerns, and I was told to wait for an email. This experience reflected poorly on the company. The lack of communication, inconsistent scheduling, and refusal to promptly address a billing dispute demonstrated a disregard f

To whom it may concern at Green Mango, Calling your company has been so unpleasant! I don’t need to hear your marketing messages... nor the clicking musak when on hold... I was trying to return the call to Jessica... who left a voicemail to call her and press extension 5; but, when calling your number, (480) 717-8174, there is NO option for extension 5! I finally reached Jessica after being disconnected once and on-hold for 35 minutes! My experience of Jessica, an alleged manager, was that she was concerned about her personal family issues and should not have been at work. She did a lousy job of addressing my concerns, interrupting me, antagonizing me, repeating what “should” be, even though I was trying to tell her that what she said “should have been done” wasn’t what had been done. In my opinion, she never addressed my concerns and kept deflecting responsibility to IT or something or someone else. I also don’t need your company to offer a “free termite inspection” only to try and upsell me more of your services and use scare tactics, saying there is activity when there isn’t!!! Shame on you for that! I believe you have overcharged me and I ask for a refund. On 11/21/2023, you charged me $712.50 for the lot size of 12,000 sq. ft; but you NEVER sprayed the lot nor near the fences; I observed you spraying only around the 1,954 sq. ft. house, never on the rest of the lot for which you charged me! Finally, my prepaid contract ends November 21, 2024. Jessica told me I was scheduled for a last treatment on November 11, 2024. Since I paid up until November 21, 2024, do service my property until the end of my prepaid contract November 21, 2024. THEN, do cancel my contract. I am NOT renewing service with your company or your new owner. I have been stressed out and disappointed with your customer service, and with your alleged “free termite inspection” that was an excuse to upsell and a tactic to scare. The only thing I have appreciated is the Technicians (other than your alleged termite specialist) who have actually serviced my property—they were courteous and responsive. Owner

Did a great job!

Incredibly unprofessional. Don’t follow their own contracts and will HARASS you when you ask to cancel. STAY AWAY.

Terry G. Was our Service Guy and did an outstanding job. Since my husband and I now work from home we got to see how well of a job they actually do. I got a text and a phone call letting me know when my service was scheduled ahead of time. Terry rang our door bell and introduced himself. Super friendly and courteous. Well we ended up watching him and it was super thorough. I told him about one specific issue and he made sure he addressed it. I recommend Green Mango and I also want to give a big shout out to Terry G. Great job.

Terrible. Had problems... called twice to return ASAP as I was having black widows by front door and response was the run around ( with lots of "fluff excuses" why their 'bug killer' doesn't kill).....I even called my old bug man whom I had for over 10yrs in another AZ city to get the truth...... Finally after multiple calls to talk to somebody/ANYBODY to cancel service.... was threatened about "signing a contract"......So,..I still have a pest problem and they want more money for ZERO pest help....now it seems..... to cancel a contract.????? Told it's 'pest control', not 'pest elimination'. And told "Well you haven't let us try to rectify the situation".......Uh????....That's what I called for the first and second time!!! Unbelievable arrogance or.....stupidity. Then threatened with collection agency after being told what good business practices they have.....WHAT??? It's like talking to a brick wall. RUN RUN RUN!!! (I wish the spiders would run run run away..) Unless you like to spend money on nothing.......well aggravation.

We have been with Green Mango for a few years and are very happy! Jonathan O. is a great Tech! He calls to let us know he is on his way, very detailed in spraying and lets us know if he sees a problem. Very quick to address any issues that may come up! The office staff is friendly and returns calls quickly. Never any issues! Nice to have a pest control company to count on!

We love Green Mango! It's so nice to not worry about scorpions or other nasty bugs anymore.

great! Very professional. answered all my questions. product is pet friendly.

We're in a contract for a year, so we will use them for a year, but beyond that, we will probably not use them.

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We have a contract with them. They come every other month or every month. Their representatives are courteous and professional. They're a good company. I think it's quarterly we pay them.

The come out every two months. They always treat the outside, but will spray inside if we want them to. They spray and knock down spider webs. They do a good job. We had scorpions in our house and have had good luck ever since they came out. We have had good luck with Green Mango. Their price is good.

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They were very thorough and professional. Get a direct referral from a current customer for a great discount

Awesome! Very thorough and knowledgeable

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Technician was on-time and courteous. However, I've had an annual scorpion treatment at this house for five years and this was my second year with Green Mango Pest. I didn't watch them work last year, but have watched what the previous company (Bulwark Exterminating) did when they performed this service. Today's service appeared to be really no different than what a normal - monthly - exterminator would have done namely spray the foundation, apply some dust to the doors and call it a day. In my previous service they took it farther by also spraying all of the walls and columns around the perimeter of the yard. They also showed up in a purpose built truck whereas Green Mango came in their normal pickup truck with a tank in the back. Since both services were approximately the same price I'll be going back to my previous provider.

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