Hamilton Hardwood

Justin and colleagues responded quickly to the quote request, walked through and were very professional. We paid our deposit. They were beyond helpful in preparing and scheduling for the work to be done, even helping us move furniture. We left on vacation for a week with the promise that the work would be done when we returned. Checking in midweek Justin let us know he had some equipment problems but expected the work to be done. The next day when asked he let us know it wouldn't be complete on our return. Fortunately we had a quick turnaround and then left on a second break and were promised completion when we returned. When we got home Justin requested an additional interim payment to help with the cost of renting a sander. We agreed. Continuing to check in it was clear that it would be a rush for the work to be completed on time for our second return. Justin pulled an all-nighter to get the work done, which is much appreciated and the day after our return called round for a quick walk-through and the final check. Over the next couple of days several areas needing attention came to light. The floor is rough in a number of spots and has streaks in others (see pictures). Calling, texting and leaving voicemail messages for over 4 months and still no resolution. Frequent promises to call back or come round have not been met. Very disappointed! Justin is a really nice guy and knows his craft but in our case clearly repeatedly over-promised and the work is not to our satisfaction.

Excellent. Danielle and Justin were great to do business with. First and foremost the quality of the work that Justin did was excellent. He is truly a craftsman and takes great pride in his work. Additionally he went above and beyond to provide excellent customer service - little things like vacuuming out all the dust / dirt in my air vents as well as meticulously vacuuming several times a day to keep the dust from getting outside the kitchen and dirtying other rooms. They helped me choose the right color for staining ( in this case we ended up going with the natural color of my red oak) and I was very pleased with the results. They took their time to get things done right even after the job had more complexities than than initially thought. If you're looking for excellent quality and customer service look no further. Highly recommend.

Great, Very friendly, quality work, conscientious, I will hire them again.

Excellent service and unique skills for specialist installations.

DO NOT HIRE! My experience with Danielle and Justin from Hamilton Hardwood was a nightmare. They are unreliable, unprofessional, and untruthful; a classic example of over-promising and under-delivering. They were unable to complete the task I hired them to do and I paid an above-average price for low-quality work. As a result, I had to hire another flooring company to correct/finish the job and I incurred additional expenses because of their delays. From the beginning, I told Danielle I was on a tight schedule and my job needed to be completed in (maximum) 11 days with a high-level of quality. Danielle said she saw no reason why they couldn't complete my project in 11 days. She said they could start my project on 10/3 with a completion date no later than 10/13. On 09/26, I gave Danielle a check for $7,813 (50% deposit). I told her other work was being done concurrently; she said it wouldn’t be a problem. Monday, 10/3, the day Danielle and Justin were supposed to start, I went to my house ~5:30 pm and saw that no work had been started. I text Danielle; she said they decided to work a late-shift so they could stay out of everyone’s way and not distract others with their noisy equipment. They said they should be at the house in 30 minutes. I told her to make sure my schedule was not impacted. Danielle said not to worry, my project would be done on time. During the first week, I regularly checked on their progress to make sure everything was running smoothly. Danielle always said everything was going well and they had no issues working with/around the other contractors. When I went to the house on Saturday, 10/8, I was shocked. There was a garbage bag on my front lawn, my slate floor was not protected, and there was gunk everywhere, including on my newly installed, granite countertops. What was worse, however; was the fact that little progress had been made. The family room install was not even 25% complete! I text Danielle to express my concerns re: current status and it didn’t seem likely that she and Justin would finish by next Thursday, 10/13. I received the usual ‘all is well, don’t worry’ response. Danielle had an explanation for everything: no room in their van to haul away the garbage bag; the gunk would clean up easily, etc. She said although it looked like there was a lot left to do, she and Justin felt good about their status. I told her if they needed the house to themselves to finish the job to let me know. Danielle said it was not necessary; she and Justin would be able to work it out with the contractors themselves, and the contractors had been easy to work around. The second week, I went to my house every day to check. On Monday, I arrived at 7:30 pm. No one was there and I couldn’t see much progress made since Saturday. I called Danielle – no answer. I followed up with two texts: (1) I asked where they were and (2) asked what was going on b/c no one had been at the house yet. I waited until 9:15 pm but no one showed up. I received a text from Danielle around 9:40 pm saying her phone was off. She said they worked late and were just getting themselves ready to return. Really – at 10 pm?! On Wednesday, 10/12, the day before the job was supposed to be done as originally agreed-upon, I arrived at the house at 7:15 pm - Danielle and Justin weren’t there. I called; they said they were 40 minutes out. They didn’t show up until 9:20 pm. When I said there was no way the floors would be done by tomorrow, Danielle started yelling at me, saying she’s the hardwood floor “expert”, she knows how long it takes to finish a job, and they would be done by tomorrow, etc. Her unprofessionalism caught me off-guard b/c I was not yelling. Then, Justin came over and the whole conversation escalated until I finally asked them to go outside and compose themselves. They came back, calmer, so we could discuss when this job would be done. They said they could finish the next day. Once I said it was impossible, Justin finally conceded and said the job would be done by Friday, 10/14. I went to the house on Thursday evening (10/13) and again, no real progress. Danielle stayed in the van the entire time I was there (about one hour). Justin talked to me for a little bit but also went back to the van. When I left, they both were still sitting in the van. Friday, 10/14 - the day everything is supposed to be done. I go to my house and the floors still aren’t done. Danielle isn’t at the house but I see two new men. One guy was outside, in my driveway, with quarter round molding laying on the back of his pickup bed. I asked him if he was here to help Danielle and Justin. He laughed and said he knew nothing about hardwood floors. He’s their neighbor (disabled veteran) and was asked to help them sand/water-pop the quarter molding. I introduced myself to the second guy, who “coincidently” has the same name of an employee that Danielle and Justin previously told me they fired b/c they could no longer trust him in their client’s home. I spoke with Justin, who now tells me the floors will be done tomorrow, Saturday, 10/15. At this point, I am extremely frustrated but keep hoping the job will get done. During this time, Danielle/Justin claimed they worked every day. This statement is untrue. A few times, I had someone (who lived nearby) go to my house ~10:30 pm/11:30 pm to check. On those nights, no one was there working. Danielle and Justin claimed to be working long hours, even 24 hours a day while sleeping in their van. What professional company does that? But there was no significant progress made to reflect the hours they claimed they were working. On the way to my home on Saturday, 10/15, I received a text from Danielle saying although it was coming down to the wire, they were going to finish that day. When I walked in 25 minutes later, Danielle was surprised to see me. She made the comment that I came too early. It’s my house; I can show up whenever I want. However, when I checked on their progress, Justin had just started staining the first bedroom and was only less than 25% done – no other room in the house was stained! It was clear Danielle had been untruthful in her text and was expecting me to show up later in the evening. I told Danielle their delay was costing me added expenses in extended rent for corporate housing and storage fees. I asked (again) when they would be done; they said tomorrow (Sunday 10/16). Danielle said they would be completely finished early afternoon. On Sunday, Danielle called me at 4 pm to say they weren’t done. She (again) promised the job would be 100% complete late that night – they were already three days late and counting. That’s the last time I spoke to Danielle until Wednesday, 10/19. I text at 11:27 pm on Sunday night (10/16) asking if they were done. I never received a response. On Monday morning (10/17), I text Danielle asking for a status update; she never responded. I decided to go to the house. When I arrived, the entire main level and stairs had not been stained, some rooms still needed a final sanding, and the 3 bedrooms that were stained were a mess! My house was a mess! There was dust everywhere, equipment all over the place, etc. I sent a text asking what was going on, again, no response. I then said since their delay was costing me money, I planned to deduct $500 from their remaining balance for every day they weren’t done. However, I never got the chance b/c they never showed up or responded to my text. Danielle and Justin did not show up/call/text for two days: Monday, 10/17 and Tuesday, 10/18. If you are a no show/no call to work for 2 days, you don’t have a job to go back to when and if you decide to show up. I had no option but to come up with a plan B to mitigate the damage and extra expenses I was incurring. I received two quotes from hardwood companies via recommendations. One company said my floors were a mess and had no desire to take over/fix such a horrible job. The second company, who also provided a quote, felt the same way but (thankfully) took the job. On Wednesday, 10/19, I sent Danielle an email terminating their services effective immediately.

Danielle came out and did the quote. It is a difficult space to measure (no square corners and a curved wall), but she did a great job. The quote was very reasonable and, as we were rushing to get the house on the market, she expedited the job and got it finished within a week (from quote to finish), even working on the weekend. They have all the right equipment, so dust was kept to a minimum and they cleaned up everything afterwards. Danielle and Justin communicated well and were a pleasure to work with. I am pretty picky and they had great followup. I would definitely use them again, and would and have recommended them to my friends.

unknown

We had 8 different companies give us bids on our floors. Justin and Danielle at Hamilton Hardwood were by far the superior salespeople.  They went the extra mile to make us feel like our floors were as important to them as they are to us.  They ensured us that everything would go smoothly and be completed on time (their promise was kept).  We were amazed at how gorgeous the floors turned out.  Everyone who steps into our home comments on how great the floors look.  Danielle even came to do some touch up work after we moved in.  Hamilton Floors is a newer and smaller company so they spend the time to do the job right the first time.  Don't waste your money on a big corporation that will send one of their "expert" crews out who only care about getting the job done as fast as possible.  Justin and Danielle are highly recommended, and their work was worth every penny.  At the very least, have them come to your home to give you an estimate.  You have nothing to lose, and you will probably end up hiring them to do your floors, too. <br /> <br /> <br />

unknown

Hamilton Hardwood designed, delivered, and fitted a custom hardwood white oak floor to the highest standard in my living room. Justin and Danielle were always available 24/7 for questions and able to accommodate my very particular taste and somewhat OCD approach. Before they accepted the job I had had 4 or 5 separate wood installers tell me that what I wanted to do was impossible. However, when I posed the same questions to Justin he told me "give me a day to think about how to do it." The next day he came back with numerous drawings of ideas that be had put together to give me exactly what I was after. <br />The final job is amazing, I have a 360 degree wood floor without a molding around the periphery. The oak floor goes under a staircase, under a fireplace, and under all the baseboards. <br />The install was done 3 months ago now, and it is perfect. I have had it scrutinized by my neighbor who owns construction firm and a good friend of mine that is an expert carpenter - both are blown away with the work Justin and Danielle did. If you would like photos of the work please don't hesitate to contact me. Working with Hamilton Hardwood was a pleasure and I highly recomrnend it. <br /> <br />BTW, I nearly forgot to mention. I was under a tight deadline to get this work done, and they worked 12 hours a day to make sure that they hit the deadline. <br />

They showed up at the scheduled time, which was very important so I could let them in and get to work on time myself.  I was impressed their promptness and work ethic.  After every visit, my house was left locked and cleaned up.  We were going on vacation during the second half of the job, but had no problem with leaving them a key to finish the job.  We were amazed at the quality of work that was done and the cleanliness of the house even with no one home.  Very nice to come home to new floors, done right.  Also noticed my allergies are much better without carpet in the home.  Hamilton Hardwood was not the lowest price but well worth the comfort of being able to allow work to continue while we were not home.  Cost included all labor and material. No hidden costs came up. <br />

Showed up as scheduled-- vacuumed heater ducts, porch & stairs to ensure the best possible outcome of hardwood stain. Work done is beautiful & would highly recommend this company again & again. <br />

Hamilton Hardwood refinished my family room and dining room, and I'm extremely pleased with the end result.  In my initial in-home estimate they took the time to explain all the steps they would take and the products they would be using, and encouraged me to research them, which I did.  They also informed me on things to look for, questions to ask the other specialists I was receiving quotes from,which I also found very useful. When I compared the prices and the quality of materials in their quote to the other quotes I received, I could clearly see I was getting the best value from Hamilton Hardwood. In general, I found them to be punctual !, reliable, friendly, very PROFESSIONAL and very CLEAN !!  I would utilize their services again, if needed, and would like to highly recommend then to anyone interested in the services. <br />

unknown

I have been wanting to switch to hardwood floors for many years so I had 4 Angie's List companies come out and bid my job. I knew I would be spending a lot, so I did my research on the right questions to ask. The two lowest bidders were younger men that couldn't answer my questions with confidence. Which was a red flag for me. Justin of Hamilton Hardwood was very knowledgeable and straightforward on quality and pricing of different products and gave me a couple different price options depending on which products I decided to use. Since I am a "you get what you pay for" kind of person, I decided to take Justin's advice and go with a better quality product, and I'm so glad I did! My floors came out absolutly beautiful!! The job only took a week. I was concerned about the dust that would be left behind and there was none! I was shocked. Justin also gave me many tips on cleaning and upkeep so I could keep my floors looking beautiful for many years. I even had my contractor neighbor come over to inspect the job when it was complete, and neither of us could find a single flaw. My staircase looks like it belongs in a fancy hotel. I am extremely happy with my results! I would recommend Hamilton Hardwood to anyone looking for a hardwood floor contractor. <br />

Justin got delayed by another job and rather than delaying the start of my job - he worked overtime to keep things on track. <br /> He was very careful with the walls and everything was cleaned spotless when he was done - they cleaned out my ducts, window sills and even mopped my kitchen floor when they were done! <br /> For me to pick my stain color, he put several large samples side-by-side, right on the actual floor, so I could see exactly how the stain color would take and how the lighting in my home effected it. He stayed in constant communication with me on where things were and when I went to see the finished floors - it was just Beautiful. Every nail hole was filled in, every old divot was evened out and the Top Coat he suggested, to protect my floors from my dogs nails was worth every penny! <br /> Excellent Craftsman and he Truly LOVES what he does! <br />

Everything went great. I would highly recommend Justin! <br />

Work performed started on date as promised. We were impressed with the array of machinery required in preparation of the sanding stage, the care taken to minimize the dust residue was greatly appreciated, Justin left the job site each day as if he hadn't even been there. Justin was thorough in explaining the variations of quality of stains and supplies used in the project and was insistent on not "cutting corners" on preparation steps.We were working with a completion deadline as a large family function was planned. Justin finished the project two full days earlier than promised. <br />

Every now and then you come across a professional service company that goes above and beyond your expectations. Hamilton Hardwood is one of those companies. Justin showed up when he said he would, took the amount of time that he said it would take and the result was a spectacular looking floor.  I cannot say enough about the job Justin performed. Our floor has never looked so good. <br />