HANDYMAN BILL

"I am responding to the review that Mrs. [Member Name Removed] sent in July 20, 2014.. I don't recall talking to her on the phone (but it's not important). I would like to point out I dealt with Mr. [Member Name Removed] for everything I was to do. He wanted new straw pads installed which I did. Nothing else was mentioned. I told him the new pads were installed, but the entire cooler looked like it hadn't been used for a long period of time. In fact the old straw pads fell apart each time I changed one. I asked him when was the last time it was used and he didn't know. Unfortunately, had [Member Name Removed] said something about it then I would have come back and cleaned it and install a new water pump. I never got the opportunity to do that. Now for the Air Conditioning unit, [Member Name Removed] asked me if I could install it. My reply was yes. However, the A/D in the corner of that room would require removal of the shelf over the patio door. He understood. [Member Name Removed] did the research and chose the smaller unit. The interior wall was closed up nicely and exterior wall was closed up to match the existing wood/framing patter. When finished, [Member Name Removed] said he was satisfied. I know how to install units in the wall. I don't have to know how they work. You have to know that a smaller unit will not cool that room the same as the larger unit. Additionally, the large unit was used because the exterior back of the unit was under and blocked by the eave. How can you expect a smaller unit to overcome the same intake blockage of air to cool that room. Like I previously mentioned, [Member Name Removed] did the research to choose the smaller unit. Neither he nor I thought about it. My helper and I have never seen an air conditioner unit installed in this matter."

"I am responding to a review by [member name removed] posted July 7, 2014. Written by [member name removed] which doesn’t agree with the facts ( I never spoke to [member name removed] except to say hello). Her husband is who I dealt with the entire job. The costs seemed to be most important to her husband because he mentioned it a couple of times when I started the job. He later asked me about using the 10% off coupon (something Angies List makes everyone agree to). The helper subject didn’t come up until the end of the day and I informed him of the $20 charge. (I got the impression he didn’t want to pay. That’s why my helper was not there the second day. I intended to get him after completing the 2nd day and before the carpet issue was brought up. ) However, he did help taking the washer and dryer out. I suggested using the plastic tarp I carry for this. He decided he would rather use the carpet so the washer and dryer would not scratch or get damaged. I agreed to do it his way. Before moving the appliances back, the tile was washed cleaned with a damp sponge and also the entire floor was rubbed down with a clean terry cloth towel. The grouting was not gouged or uneven. When excess grout is wiped away with a sponge, the excess is removed and leaves a convex depression between the tile. This dust and debris (which I never saw after the appliances were moved) was claimed to be the cause. The discloring of the grout showed up in one spot – I removed it and re-did it with a new patch of grout which was a white grout. It might have been defective. The owner furnished all the tile and grout. I was not involved in the buying of the material. I did say I couldn’t get there for a few days. I would have removed the grout where necessary but that was not acceptable. The hand prints and excess grout was removed with a sponge and terry cloth towel. I never saw any of this in the closet or laundry room. I did not dump large chunks or grout, I scraped all of the grout out of the bucket into a bag which I hauled way (in fact her husband saw me doing it) I washed and cleaned the inside of the bucket with a wet rag and dried it with a towel. I partially filled it with water (which had a very small white residue which I spilled out far away from plants and added water to thin it out more. I admit it was a mistake on my part and will never do again."

"My response to [member name removed] complaint. He wanted to rebuild the floor under the sink which was seriously damaged by water. After looking at the damage, I estimated the job to take 4 hrs, possibly a little more or less time at $42/hr, plus about $45-50 for material. He immediately asked if I would use his lumber which later I found out was in the garage when he bought the house. After I saw the lumber I realized he was concerned about cost of labor and material. The sink was in an island type cabinet with all the connections coming up thru the slab floor (electric, water & drain) into the back of the cabinet. The toe kick space required the 2x4's to be cut down so the floor boards would fit properly. That is when I discovered how dry and hard the wood was for cutting. However, I was able to cut them to size and build a support around the pipes under the cabinet. After cutting the floor boards to the correct width, I discovered the floor was not level but I managed to correct that quickly. The big problem was the first floor board had to clear around the pipes. It was impossible to measure. I had to use the touch and feel method to cut away wood so that the opening around the pipes would be minimal. At this time he said this is taking a lot of time. I pointed out to him that this couldn't be helped. I was going as fast as I could and was marking where to blindly. - "and I was not trying to milk the job". (It was not said by me in a nasty way but now I think he did) His reply was he understood. I trimmed the floors to fit & be leveled. I drilled pilot holes for the screws (which in his review said I I should), it's always necessary. Sometimes you can't start a screw because it can't be reached easily due to the tight working space. That;s when I discovered some of the wood he furnished was slightly warped. When screwed into the floor supports, a couple of screws split the wood very slightly in 2 places (of course he didn't call me, I would have come back and repair those 2 places.) When I was paid and left, I got the feeling he was bothered by the cost. I inherited 1 problem. I was able to handle the piping and cutting of the critical floor board around the old lumber, however I didn't discover it until starting to reassemble the floor. I would also like to point out that I did the same exact repair on August 23, 2013. It had the same toe kick problems (2 X 6's that had to be trimmed and floor boards screwed into the 2 X6's and the floor boards trimmed.) This customer also furnished all the materials, however, this customer bought all "new" lumber."