Hankins Homescapes

I was referred to Mr. Hankins from my (now former) neighbor who had recently had his roof re-shingled. We met with Mr. Hankins, discussed prices and products, and secured his services. Prior to Mr. Hankins re-roofing my house, I had NO ISSUES. NONE. I had to replace it due to switching insurance companies, who cited that some of the shingles were curling and showing significant wear. Fast-forward 2 years after Mr. Hankins replaced my roof, and it sprung not one but 3-4 leaks---2-3 in my sunroom and one on the second story of my house. Water was coming through my smoke alarm and dripping steadily onto my newly installed flooring. I contacted Mr. Hankins, he came over and (thought he) "fixed" the leaks. I still have significant leaks in my sunroom---to the point where the ceiling is now destroyed (mold growing, drywall tape peeling off and drywall sagging) despite Mr. Hankins and his crew "fixing" the leaks without tearing off my roof. Which was the next step he was planning to take (I probably would have been charged for that despite his claim that the rep for the shingles company would pay labor and materials) until I put a stop to that. I've had two different roofing contractors inspect and give me quotes to repair and/or replace my roof----one told me to retain an attorney and BOTH asked me who the person/company was that repaired my roof. That was the turning point to my decision of ever having Mr. Hankins perform any further services on my home. He may be competitive with his prices, but his employees are either inexperienced or following Mr. Hankins instructions of "do it cheap, do it superficial to secure more business for us at a later time". I'm hoping that nothing goes wrong with the windows that he installed in my house (prior to fully realizing and understanding how his ethics are not up to par with what they should be), but I'm hesitant to put any faith into any work that he has done on my home. The pictures that I (hopefully) have uploaded were taken by both contractors who inspected my roof, one picture reflects a hole in the siding that is approximately the size of a half-dollar. Other pictures reflect the inconsistent lengths of shingles along the edge of my sunroom roof, clear caulk along the base of my chimney as opposed to flashing and water/ice shielding (which would prevent any issues with my chimney years down the road), J-channeling was not caulked at all which is why my sunroom ceiling is leaking and collapsing, among other things that are not captured in pictures. I would not recommend this individual or his company to do ANY work on my home again, and I hope that anyone considering using him will do the same. He talks a good game, but the end result will cost you dearly, as it did me. I've only had my roof for 5 years, and opted to have it replaced completely to prevent any further "lingering" damages.

I have had lots of trouble with this equipment. The hydraulic system would not lift. When I bought it he said everything was in good working condition. It was not and he has been unwilling to work with me on resolving this issue. He falsely represented the item he was selling. In addition the mower needed a new power take off clutch, radiator hose, and tappet covers. Two idler pulleys had to be replaced as well. The mower deck also needs repairs.

We talked to several companies and went with this company because of their guarantees and promises of protecting the property around the house. <br /> We had issues regarding materials ending up in the landscaping and a window had to be replace because of scratching from material being dropped from the roof when the olf roof was taken off without properly protecting the wndow. We also had damage to our garage facia when they backed their truck into it. <br /> Over the winter we had a water leak in our kitchen ceiling from a leak around he furnace.water heater exhaust vent that was causd because the installer never put the pipe back on correctly. They denied that they ever removed it when they re-roofed the house but we later found pictures that showed they did remove the exhaust pipe becuase the photo showed the roof without the pipe, We ended up paying to have the pipe reinstalled and to have the ceiling repaired in the kitchen for a cost of $150.00. <br /> This fall (2013) we noticed that the soffit was coming out at one end of the house.According to the contract we have a 10 year workmanship warranty so I called the owner and he said it would be easy to fix -- that was three weeks ago and he hasn't shown up yet. I called again last week (10/29/2013) and left a voice mail with no response. <br /> Very disappointed in the company and their failure to address issues that they guaranteed and to offer responsible customer service for the product and services they sell. <br />

It went well including the challenging fitting of installing a very large and heavy bow window assembly.  Outside trim work was well integrated into original architecture.  All issues were promptly addressed by Hankins and his crew.

I had about 9 estimates over two weeks from roofers of all makes and models, and I liked Roger Hankins immediately.  He was professional and knowledgeable.  Though his estimate was neither the lowest  ($600 was lowest) nor the highest ($2500 + was highest), I decided to have them do the work.  Roger helped me select a color. <br /> <br /> The crew was great.  Efficient, on time and prompt, and they kept me informed throughout the process.  The clean-up was great, and the roof looks very nice, and the whole seems to have reduced my energy use by a measurable amount (I won't know for sure until this Winter is over and done). <br /> <br /> I have since called Roger and asked advice on other contractors (recently fencing).  I was coming back to Angie's List to look for Hankins to see if they do interior remodeling and/or bay windows that I noticed the lower ratings some list members have given Hankins, and I immediately went to "submit a report" to put in my vote for the company.  I don't know why others issued "B's," but my experience with them was definitely an "A."

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I interviewed 4 contractors whose names I received from Service Magic online. After 4 days of intensive interviewing, I narrowed it down to two. One contractor had been in business for over 20 years and was quite impressive. Mr. Hankins informed me that he had been in business for 16 years. My final decision was based on the contractor's plans for ventilation. Mr. Hankins insisted that my house did not have enough soffit ventilation to supply a ridge vent adequately. He said that ventilation is his area of expertise. He presented me with a complicated mathematical formula that "proved" that my soffit ventilation was indeed inadequate. At this time, the other contractor became ill, and was unable to respond in a timely fashion to my ventilation questions. Also, my elderly mother was rushed to the hospital, possibly near death. The math teacher in me succumbed to the contractor with the pressure and the formula. The proposal came to $11,500. I paid Mr. Hankins a deposit of $6000, slightly more than the 50% deposit that was required. My interviews took place in July, 2010. I hoped to have the roof completed prior to the start of school in September. Mr. Hankins did not start the job until I was back at work. The work extended over a weekend and although there was a possiblility of rain, my naked roof was left uncovered. Even my neighbor expressed concern. We knew that there appeared to be a few questionable areas on the roof that might need to be replaced. I never considered a complete redecking would be in the works. The redecking resulted in an additional $3082 added to the cost of the job. Prior to the beginning of the job, Mr. Hankins and I had a discussion about the electrician that he used. As I had some other electrical work to be done, it was suggested that perhaps the electrician would be available to do additional work when he wired the power vent. When the roofwork acually started, I emailed Mr. Hankins requesting the name and phone number of the electrician. He said that he would get that information to me. In subsequent emails I repeatedly asked for the information on the electrician and he did not respond. When the roofing was finally completed, Mr. Hankins sent the final invoice. He said that the roof looked great and he would like to stop by and pick up the final payment. I agreed that the roof looked great but I also expressed concern about one spot on the front of the roof and some grease spots from the dumpster at the end of my driveway. I also asked him why he would not give me the information on the electrician. We agreed to meet and review my concerns and he said that he would bring the information on the electrician and he could pick up the final payment at that same time. Meanwhile, my colleagues at work were following the saga of the roof. I had expressed concern over having a power vent rather than a roof vent and suggested that perhaps I had made a poor decision. I was concerned that I might not even know whether the vent was working or not. I also expressed concern about the contractor not responding to multiple requests for the name and number of the electrician. Someone suggested that maybe there was no power vent and asked if the contractor had pulled an electrical permit. I checked online and discovered that there was no electrical permit, nor was there a building permit. I called the township office and the building and electrical inspector asked to come out and inspect the job. The building inspector informed me that Mr. Hankins was required to pull a building permit for a complete redecking and that the job should have been inspected. Unfortunately now that the roof was finished, the required inspection could never take place. The electrical inspector went into the attic. He informed me that the power vent had not been wired. I emailed Mr.Hankins and requested that when he came out to review my concerns, he should also bring copies of the permits for my records, along with an itemized list clarifying the additional expenses of $3145. I also requested information on the power vent. I thought that I should have the paperwork included in the packaging, and that I might need it in order to activate the warranty. When Mr. Hankins and I met to review my concerns, he informed me that he did not need any permits. He said that one was not required for a redecking in Delta Township and that as the power vent was not wired, there was no need for an electrical permit. He laughed and said that he would be happy to go get one tomorrow if I really wanted to spend the extra money. I asked why the power vent was not wired. He said that it was not in the original proposal. I disagreed, saying that I felt that "to install 1 power ventilator" implied that there would be power and it would be working. He again laughed at me, was extremely condescending, saying that it wouldn't cost me much to have it wired. He also informed me that the packaging for the power vent had been thrown out. I suggested that in future it should be given to the owner. He did bring me some information on the installation and the warranty that he said had been printed off the internet. At our meeting, Mr. Hankins said that the area of the roof that I was concerned about was just a couple of shingles that had lifted slightly when the gutter protection was installed. I told him that I wanted it fixed prior to the final payment. He was absolutely furious. I told him that I also wanted the greasy stains at the end of my driveway cleaned. He was very belligerent, asking why I hadn't mentioned them either of the times that he had briefly stopped by the site. I had assumed that when the dumpster was removed, there would be a final clean-up. I told him that I would also like to have that itemized list detailing the additional expenses. He seemed appalled that I would withhold the final payment for what he considered petty reasons. I stood firm. I also told him that I had talked with the Delta Township Building Inspector and that according to the inspector, a building permit was required for a complete redecking and that the inspector would like him to call tomorrow. The building inspector had also asked that I let him know how our meeting went. When I talked with him the next day, he was very upset with Mr. Hankins. He said that Mr. Hankins told him that he had called the township and spoken with a specific person who told him that the permit was not required. The inspector then called that person who denied ever talking with Mr. Hankins. The words that the building inspector used with me in reference to Mr. Hankins were, "He lied to me and I caught him in it." Mr. Hankins was required to get the building permit after the fact, but of course this was useless to me. After talking to the building and electrical inspectors, I carefully reviewed the information on the installation of the power vent, and I then contacted an attorney. I also drafted a final letter to Mr. Hankins. I informed Mr. Hankins that in the documentation that he had provided, the wiring of the power vent was step 7 in the installation directions. I informed him that both of the inspectors felt that the wiring of the power vent was a part of the original proposal and that my attorney concurred. I told him that when the vent was properly wired and passed inspection, and when my other concerns about the bulge in the roof and the grease in the driveway were resolved, I would make the final payment. I heard from Mr. Hankins promptly, that same evening. An electrician came out and completed the wiring of the power vent the next day. The bulge in the shingles was also repaired and the grease stains were adequately removed. I met with Mr. Hankins for one final review of the site. I did express concern at finding over 100 roofing nails in the grass, while mowing the front lawn. He apologized. I told him that as soon as I heard from the electrical inspector that the wiring was satisfactory, I would forward the final payment. I made the final payment of $8,654.67 on 10/22/2010. Final notes: Does my house have adequate soffit ventilation for a ridge vent? I will probably never know, but al