Happy Handyman, LLC.

"During the removal of one toilet, Happy Handyman technicians discovered that bolts were deteriorated and have to be replaced. Happy Handyman charged $ 150.00 for the additional work. Homeowner called Happy Handyman after hours stating there was a leak in the garage ceiling. Happy Handyman sent out 2 technicians to determine where the leak was coming from. When the technicians arrived after hours approximately 7:30 at night, they discovered the valve was bad. When the technicians capped off the valve the pressure built up and caused the leak because they have had a leak for quite a while. The technicians replaced the valve. Homeowner was not charged for two technicians to come out after hours and do the additional work nor did Happy Handyman charge the homeowner for the materials. Customer is disputing $ 300.00 but they never paid the additional $ 300.00. They were only charged the original cost of the job and was not charged for an after-hour fee or the cost of the new valve. They just want something for nothing and are very ungrateful because most companies would have not shown up late in the evening and especially not charge them an after-hour service fee. If the damage was caused by what the technicians did then Happy Handyman would have covered the cost of the drywall damage, but Happy Handyman cannot be responsible for the bad valve. They were not charged tax because we are a labor only company and do not charge tax on labor. The additional $ 50.00 charge was the fee from the credit card company and has nothing to do with my company. As you can see the lady lied about the details to make herself feel better. She just wanted something for nothing. Very unappreciative that we did extensive work for her after hours and provided material and did not charge her. By the way, in order to be a member of the BBB you have to pay them. I am not paying to be a member. Small business owners, beware and add this lady to your "DO NOT WORK FOR LIST"."

"The appointment was not from 2 years ago. We always send a copy of our cancellation policy (email with date has been submitted to Angi) and the fee associated if the appointment is not cancelled within a 24 period. All the customer had to do is have the courtesy and decency to cancel the appointment within the allotted time so that the company had an opportunity to book another job in that place. Also, Churck Barnes stated that the handyman that was sent could not do the job. Happy Handyman never sent a technician out because we were unable to contact Charles Barnes. So based on the comment that the technician couldn't do the job shows Charles Barnes is not honest in his comments. Also, he did request that we set up another appointment to come back. Why would he do that if we were unable to do the job. We declined to work with him again."