HARP Home Services LLC

We had a furnace installed by Harp on July 8th 2024 after it being diagnosed by their technician as to the reason our ac system was not functioning properly. That’s when our troubles with Harp began. The installation was not done properly, we needed 3 service calls to get the ac to work properly. The installers were sloppy. We cleaned up screws and wire and parts from the old furnace for weeks. When heating season began we noticed that the humidifier installed with the furnace was not operating. We scheduled an appointment to have it repaired and they called the day of the appointment and told us they couldn’t come that day and we had to reschedule, so reluctantly we did. They finally came and repaired it. From what the technician told me it was not wired properly. On January 21st 2025( the coldest night of the year) the furnace stopped working. We called Harp to get someone to come to repair it as we had no heat in below 0º weather I was told the best they could do is to come the next day between 2 and 6 pm. I tried to explain that this was an emergency but to no avail. I called my local oil company and they were at my door within 30 minutes( which I would’ve expected from the company who sold us the furnace) the repaired it quickly and told us that one f the wires on the control panel was not attached properly. It cost me $300. I would NOT recommend Harp to anyone. They are not reliable and do not stand behind their promises of service 24/7. Stay as far away from this company as possible. We are sorry we ever started with them.

I have been a faithful customer of SolvIt Home Services for over 20 years. In 2021, Strikepoint Group bought out SolvIt and the company is now branded under the name Harp Home Services. Harp came to my house in March this year to perform furnace maintenance. The technician didn't know why he was here. I asked him about the annual service plan - I've had it every year. He didn't know anything about it. He kept going out to his truck to call his boss. This went on for 40 minutes! I wanted to include the maintenance as part of the plan but he didn't know anything about it! We just switched over to natural gas from oil. Our furnace now has condensate neutralizer filters on it - those little white balls floating in liquid. I asked the tech if they should be replaced. He said he would replace them if I wanted him to. I asked him if it was recommended. He said it was up to me. He said that after awhile the system would just clog up and stop working! What kind of answer is that???! SolvIt would call me every year to schedule annual maintenance of my furnace and AC - I never hear anything from Harp.

Great work.

This is the latest after HARP has been out to try and fix an AC system they installed. Mind you 4 different technicians have been to the property and none seem to have been informed on the repair or what it would take to fix it. I had another AC company come out an inspect the unit HAAP installed. This is what the report stated: ent to look at heat pump system in the apartment. Outside I found the condenser line set to be kinked, uninsulated, the wrong size and the system to already have dye added to the system so someone has tried to leak check the system. The problem with the dye is that it should never be used in a system because it contaminates the refrigerant and the oil in the unit, these actions have taken years off the operation of the unit. Inside starting at the thermostat to be wired incorrectly which may be a leading cause to why the system is running incorrectly. Also found that part of the ductwork was cut out of the way by the previous company and they did not put the duct work back together and in fact just covered the whole on the end of the duct. The line-set is wrong as it is suppose to be 3/8 3/4 line-set and it is only 1/4 1/2 line-set which leads to less life of the system and improper running of the system. In order to fix the system we would have to reclaim any refrigerant from the system and then un do the brazed connections, run line hide, drill out the building pull new thermostat wire and a new line-set between the two units, braze pull a vacuum, charge the system and then re wire the system. Also this would not insure proper running of the system because the system has already been damaged from the improper installation Task # EHR-100 RRL-160 RRL-170 LNS-110 LST-100 Description Rewire Low and/or High Voltage - Indoor Equipment : - Sometimes, an event occurs which may damage the wiring to a component in your system. There are two types: high-voltage (running motors, for example) and low voltage (usually running indoor thermostats). Repairing the damaged wiring will allow voltage to operate inside of the indoor unit. Add Initial lb of R-410A Refrigerant : - The refrigerant system is a "closed-loop system" meaning that it does not require being "topped off" like a gas tank. In fact, in most cases, the refrigerant in the system will actually last longer than the system. If the system requires additional refrigerant to be added, it usually means there is a leak in the system. It is important that the leak is located and repaired before the refrigerant is added. This is for the initial pound of refrigerant in order to start diagnosing the system, however, more may be necessary. Add R-410A Refrigerant Each Additional lb : Additional refrigerant was necessary. Refrigerant Handling Lineset - 50 Foot : The lineset is the copper tubing that connects the indoor coil for the air conditioning unit to the outdoor condensing unit. Sometimes it is possible to re-use an existing lineset. We recommend replacing the lineset where accessible. In some situations when the old unit fails it can contaminate the tubing. Reconnecting the tubing to a new system can shorten the life of the equipment. Repair Line Set : - If the line set is leaking refrigerant or has other issues, such as a kink in the line, repair may be an option, instead of replacement. includes pump down of system, pressure test, vacuum and testing the system. additional refrigerant NOT included. No one from HARP will return my calls at this point. My next step is to take them to Court to get my money back and find a reputable AC company that can perform the work and actually have technicians that know what they are doing. AVOID THIS COMPANY AT ALL cost. They are rip off artist.

They installed a new boiler for the house that we recently sold. It has been a nightmarish experience. They did a great job installing the central air when the company was local. They since have been bought by a New Jersey company and the quality of the services is abysmally bad. They did several mistakes installing the boiler and hey still need to come regularly to change items in the system.

The tech was friendly and professional (even had a mask and shoe covers) but the company and reps on the phone were not and the company is responsible for price gauging (and contributing towards this countries soaring interest rates). I am 12-14min from the business and told them I needed to purge air from main house heating loop so that it could better heat the last room in the loop. The rep told me the service call cost was 90 +15 min for fuel and this would include my request to purge the air which sounded like a good deal. After the rep was here they quickly informed me that work was separate and would be ~ $500 more. --- so did not hire them and instead found someone to do same job for the same price as the unnecessary service call. I don't blame rep --- I assume the greed comes from the company owner and the phone reps could have given a general estimate over phone rather than waste my time and money

Had a water leak coming from A.C. unit and I called HARP on Saturday morning and was informed a technician could be out on Saturday between 2pm and 6pm. Jaime informed me that it was $89 for service call and $25 for fuel charge and HARP does not charge by the hour but by the job. At 12pm I received a phone call from HARP dispatcher and i am told that the tech finished up his job early and would like to come over to our home, I informed her that we were not home, she said no problem we will see you at your schedule timeframe. Dispatcher called again at 1pm and asked if tech could head our way and I said yes, we were home. Courtney Ivey came out and arrived at 1:45pm, was very professional, personable, clean, wore slippers over his shoes, uniform was sharp looking, wore a mask, provided me with some great helpful hints, turns out I needed I condensate tank pump. He replaced the pump, took the old one away and paid for the part and service. I later saw on HARP website that they offered military discounts, so I called and spoke to a wonderful person named Debbie. I explained that we had just paid for service and was wondering if it was too late for HARP to provide the military discount, she said absolutely we can. She sent an e-mail to HARP billing department and asked I be credited 10%. I have to say little shocked at all the negative reviews. My experience was 100% hands down.

A Tale of Incompetence, Dissimulation, and Buffoonery This series of unfortunate events began on or about September 20, 2020. It had been cold for September the night before with the temperature down in the mid-30s. There was a chill in the house, so I switched on the heat, and nothing happened. I went down into the basement and found the furnace (technically a “boiler” for my steam heat system) ice cold. We had been living in our house since 1997, and I knew that the furnace as quite old. I put a call into HARP which had been maintaining our heating and air-conditioning systems since we moved in and, I believe, for the previous owner as well. HARP had handled the routine servicing needs for us with no difficulties, and I had no reason to doubt that this would be a fairly simple matter for someone who lives in a very nice old house. Not yet, anyway. Setting up a service appointment had never been a problem before then, but I was surprised to be connected to someone at some remote call center (possibly in Kazakhstan) who knew nothing about my longstanding account and who rudely grilled me about the age, brand, and technical specifications of my furnace. I had no clue on this and merely responded that it was exactly the same as it had been for the previous 23 years or so that they had been servicing it. With great ill humor, this person said that they could fit me in in about 10 days. I remonstrated that it was getting cold and that this matter should be treated with more urgency by a company advertising 24/7 service. I did not record the exact response, but it seemed to indicate that I should consult with the clergy if I didn’t like it. The service was thus scheduled and was confirmed both by email and text. When the great day came, however, no one showed up. I called HARP to inquire and was informed that the call had been unilaterally cancelled because I had failed to confirm it on a late afternoon call late the previous day. I replied that I had two written confirmations and had no record of receiving any call from HARP. It turned out that a call from an unknown number which was in no way identified as being from HARP had been dispatched to my spam file. I expressed my dissatisfaction with this North Korean approach to customer service and was again more-or-less advised to take it up with the Chaplin. The service call was rescheduled for October 8, close to 3 weeks after the problem surfaced with the clock ticking and the temperature dropping. A technician did show up as scheduled that time, pronounced the furnace as dead, and charged me $185.05 for this penetrating diagnosis. An identical no show occurred November 5th. I had not yet learned to distrust anything that I was told by HARP, and another technician on the sales side was dispatched to advise me on a new furnace. N. came out to my house soon thereafter and was in my judgment the most competent and conscientious person I have dealt with from HARP. He made a thorough study of my heating system, measuring every room and observing each radiator. N. gave me a very attractive proposal which noted that it was “all inclusive” and covered “all accessories.” He also pointed out that some of the pipes leading to and from the furnace seemed likely to contain asbestos. He recommend a company called Zero Hazard to remove the asbestos, and I subsequently retained them for that task. I did receive a second proposal, but chose HARP because they had been maintaining my heating and cooling systems for many years and could be expected to be more familiar with the situation. We signed a contract for the purchase dated October 19, 2020 which noted that it was “all inclusive,” covered all necessary permits, and provided guarantees of “workmanship,” “no surprises,” and “100% satisfaction.” Payment was specified as “due upon completion.” The installation began on October 19, and the immediate problem was how to get the new furnace down the relatively tight staircase down to my basement. One of the workers expressed his amazement that the furnace was all in one piece said to weigh 800 pounds rather than in a modular, knocked-down format. This proved to be a problem, and the workers dropped the furnace on the stairway where it went crashing through the wall. Luckily, no one was hurt, but this probably did not improve the workings of the brand-new furnace. The team of about four worked hard all day, but could not finish the installation on the 19th. When I asked what time they would be arriving the following day to finish the job, they told me that I would need to call Customer Service and arrange another appointment. I expressed my surprise and dissatisfaction with this unfriendly policy and was told, “HARP has 13,000 customers and doesn’t care what you think.” As expected, Customer Service tried to delay continuation of the work until the end of the week, but finally reluctantly agreed to show up the next day after I spoke energetically to HARP directly rather than the call center. The same workers returned on October 20 and thought that they were done at the end of the day. We quickly discovered that the upstairs and downstairs zones were not properly coordinated with the downstairs getting very hot and the parts of the upstairs staying cold. We did not notice and problems with any of the radiators. T. was dispatched to deal with this and made changes to the pipes near the furnace which did not solve the problem, and T. tried again a few days later. The problem was not solved then (and was not finally addressed until much later after much unpleasantness and prevarication), and a new problem immediately arose with several of the radiators which no longer functioned. That problem has still not been corrected. The Friday after the delivery 10/23, we had a modest rainfall. We had never experienced any flooding or any water at all in the pit in which the furnace sits, but we had several inches of water flood into the furnace area. I assumed that the new furnace was leaking and a service worker came promptly to see what was going on. The furnace was not leaking; the water was actually flooding-in in the area beneath the furnace. There had never before been even the slightest amount of flooding in this area in the previous 23 years. Thus began an increasingly ridiculous excuses and fabrications for the damages clearly resulting from the loose dirt and gravel over which the furnace was installed: seep, coincidence, imaginary MDC check valves, equally imaginary back water valves, imaginary drains, and most recently from a pile of bricks or possibly my gutters. I exchanged many fruitless emails with J., several more ineffective service calls were made (11/5 a no show 11/6/, 11/12, 11/30, 12/16, and 12/22), and S., billed as the technical guru, stepped into the situation. S. seemed to have only limited knowledge of what had been transpiring, and it took a while to get him up to speed. With S. now quarterbacking for HARP, we had further fruitless service calls on 1/11 and 1/19. Not much happened after that until 4/22 when S. repeated his offer to install a new sump pump to replace the ancient artifact in place. Again, things went into deep suspended animation, until 6/2 when P., the Sales Manager, replaced S. at QB, which initially seemed like a huge improvement. On 6/8, P. and I had a generally polite and productive telephone conversation to review the entire situation. Based on this, P. sent a Directive to the HARP team. In this Directive, P. gave the following instructions: 1. Please contract out an insulation company to insulate all the boiler supply and return pipes within 10 feet of the boiler we installed….There will be no charge to Mr. Champion for this. 2. 2-3 (4 is the correct number) additional radiators are not working properly since our install. Please schedule the replacement of the traps on these radiators. In the event that we break a radiator…we will replace the radiator with a modern day radiator that will match the BTU output of the unit…this will be done at no charge to Mr. Champion. 3. Please schedule techs to go to the home and lift the boiler so

A Tale of Incompetence, Dissimulation, and Buffoonery This series of unfortunate events began on or about September 20, 2020. It had been cold for September the night before with the temperature down in the mid-30s. There was a chill in the house, so I switched on the heat, and nothing happened. I went down into the basement and found the furnace (technically a “boiler” for my steam heat system) ice cold. We had been living in our house since 1997, and I knew that the furnace as quite old. I put a call into HARP which had been maintaining our heating and air-conditioning systems since we moved in and, I believe, for the previous owner as well. HARP had handled the routine servicing needs for us with no difficulties, and I had no reason to doubt that this would be a fairly simple matter for someone who lives in a very nice old house. Not yet, anyway. Setting up a service appointment had never been a problem before then, but I was surprised to be connected to someone at some remote call center (possibly in Kazakhstan) who knew nothing about my longstanding account and who rudely grilled me about the age, brand, and technical specifications of my furnace. I had no clue on this and merely responded that it was exactly the same as it had been for the previous 23 years or so that they had been servicing it. With great ill humor, this person said that they could fit me in in about 10 days. I remonstrated that it was getting cold and that this matter should be treated with more urgency by a company advertising 24/7 service. I did not record the exact response, but it seemed to indicate that I should consult with the clergy if I didn’t like it. The service was thus scheduled and was confirmed both by email and text. When the great day came, however, no one showed up. I called HARP to inquire and was informed that the call had been unilaterally cancelled because I had failed to confirm it on a late afternoon call late the previous day. I replied that I had two written confirmations and had no record of receiving any call from HARP. It turned out that a call from an unknown number which was in no way identified as being from HARP had been dispatched to my spam file. I expressed my dissatisfaction with this North Korean approach to customer service and was again more-or-less advised to take it up with the Chaplin. The service call was rescheduled for October 8, close to 3 weeks after the problem surfaced with the clock ticking and the temperature dropping. A technician did show up as scheduled that time, pronounced the furnace as dead, and charged me $185.05 for this penetrating diagnosis. An identical no show occurred November 5th. I had not yet learned to distrust anything that I was told by HARP, and another technician on the sales side was dispatched to advise me on a new furnace. N. came out to my house soon thereafter and was in my judgment the most competent and conscientious person I have dealt with from HARP. He made a thorough study of my heating system, measuring every room and observing each radiator. N. gave me a very attractive proposal which noted that it was “all inclusive” and covered “all accessories.” He also pointed out that some of the pipes leading to and from the furnace seemed likely to contain asbestos. He recommend a company called Zero Hazard to remove the asbestos, and I subsequently retained them for that task. I did receive a second proposal, but chose HARP because they had been maintaining my heating and cooling systems for many years and could be expected to be more familiar with the situation. We signed a contract for the purchase dated October 19, 2020 which noted that it was “all inclusive,” covered all necessary permits, and provided guarantees of “workmanship,” “no surprises,” and “100% satisfaction.” Payment was specified as “due upon completion.” The installation began on October 19, and the immediate problem was how to get the new furnace down the relatively tight staircase down to my basement. One of the workers expressed his amazement that the furnace was all in one piece said to weigh 800 pounds rather than in a modular, knocked-down format. This proved to be a problem, and the workers dropped the furnace on the stairway where it went crashing through the wall. Luckily, no one was hurt, but this probably did not improve the workings of the brand-new furnace. The team of about four worked hard all day, but could not finish the installation on the 19th. When I asked what time they would be arriving the following day to finish the job, they told me that I would need to call Customer Service and arrange another appointment. I expressed my surprise and dissatisfaction with this unfriendly policy and was told, “HARP has 13,000 customers and doesn’t care what you think.” As expected, Customer Service tried to delay continuation of the work until the end of the week, but finally reluctantly agreed to show up the next day after I spoke energetically to HARP directly rather than the call center. The same workers returned on October 20 and thought that they were done at the end of the day. We quickly discovered that the upstairs and downstairs zones were not properly coordinated with the downstairs getting very hot and the parts of the upstairs staying cold. We did not notice and problems with any of the radiators. T. was dispatched to deal with this and made changes to the pipes near the furnace which did not solve the problem, and T. tried again a few days later. The problem was not solved then (and was not finally addressed until much later after much unpleasantness and prevarication), and a new problem immediately arose with several of the radiators which no longer functioned. That problem has still not been corrected. The Friday after the delivery 10/23, we had a modest rainfall. We had never experienced any flooding or any water at all in the pit in which the furnace sits, but we had several inches of water flood into the furnace area. I assumed that the new furnace was leaking and a service worker came promptly to see what was going on. The furnace was not leaking, the water was actually flooding-in in the area beneath the furnace. There had never before been even the slightest amount of flooding in this area in the previous 23 years. Thus began an increasingly ridiculous excuses and fabrications for the damages clearly resulting from the loose dirt and gravel over which the furnace was installed: seep, coincidence, imaginary MDC check valves, equally imaginary back water valves, imaginary drains, and most recently from a pile of bricks or possibly my gutters. I exchanged many fruitless emails with J., several more ineffective service calls were made (11/5 a no show 11/6/, 11/12, 11/30, 12/16, and 12/22), and S., billed as the technical guru, stepped into the situation. S. seemed to have only limited knowledge of what had been transpiring, and it took a while to get him up to speed. With S. now quarterbacking for HARP, we had further fruitless service calls on 1/11 and 1/19. Not much happened after that until 4/22 when S. repeated his offer to install a new sump pump to replace the ancient artifact in place. Again, things went into deep suspended animation, until 6/2 when P., the Sales Manager, replaced S. at QB, which initially seemed like a huge improvement. On 6/8, P. and I had a generally polite and productive telephone conversation to review the entire situation. Based on this, P. sent a Directive to the HARP team. In this Directive, P. gave the following instructions: 1. Please contract out an insulation company to insulate all the boiler supply and return pipes within 10 feet of the boiler we installed….There will be no charge to Mr. Champion for this. 2. 2-3 (4 is the correct number) additional radiators are not working properly since our install. Please schedule the replacement of the traps on these radiators. In the event that we break a radiator…we will replace the radiator with a modern day radiator that will match the BTU output of the unit…this will be done at no charge to Mr. Champion. 3. Please schedule techs to go to the home and lift the boiler so

They were professional with the repair.

Didn't have to wait long for an appointment. Arrived in the early portion of the response window. Employee was professional, knowledgeable, and courteous.

Tech found that thermostat had hidden switch under cover. He suggested a better quality programmable thermostat which he installed & is running great.

Good for 2 months

The Tech was great in all aspects of the work.

Very well. Pleased with the service and professionalism.

excellent. work done on time and very professional

Everything was taken care of with clear explanation.

It went very well

Determined concentrate tray broken. Verbal repair quote $1500 if it could be fixed. Never got an invoice or written estimate, even after online chat with the company requesting it. I chose another company which is an authorized Carrier dealer, who quoted the same repair at $612.

Very pleased with HARP techs.

HARP gave us text and email notices prior to arriving, including a photo of our technician so we knew who to expect. He was very thorough and did a great job cleaning and inspecting. He did find a rusted part that needed to be replaced, which he did during the same appointment. Received in-time estimates and invoices by email so we were very clear on what we were getting an paying for. Very professional and supportive of clear electronic and verbal communication. Would definitely recommend to others.

Good

It was fine. They were very professional. They came when they said they would come. They were quick and efficient. They cleaned up after themselves.

EXCELLENT ----- ON TIME ----- Knowledgeable---- OVER and DONE ----------

Excellent. Showed up on time (same day) and fixed the problem quickly. Was courteous and professional. Would hire again!