HCS Housekeeping

Jessica is fantastic! Super friendly and communicative, and she did a wonderful job - went above and beyond what we needed to make sure our house looked incredible. Looking forward to having her back regularly!

First a “walk-through” was completed to determine time and price. After “walk-through” the price and time was determined. I was informed it would be considered a hazardous clean because my flooring is damaged. She let me know it was similar to a deep clean, but had an additional cost and she could still do the laundry service (I was explained that the laundry service would include washing, drying, and folding clothes). One the “walk-through” was completed and not before, I was informed of a “walk-though” charge. I paid and we scheduled a cleaning day. Yesterday the cleaning took place. After she arrived I received a text and she wanted to adjust the price. We spoke over-the-phone and I asked what the additional charge would cover. She said she it was due to another area of the floor board being damaged. I explained I thought that the hazardous clean already covered that. She then expressed that it was due to finding rat droppings. I was surprised and asked for a picture of the rat droppings. She did not provide an image, but expressed she saw them behind the refrigerator. I was impressed and believed she had moved the refrigerator to clean that space (not what happened), but explained we had recently moved into the space and a fumigation took place, it would be impossible for the home to have pests. I let her know I have never observed any signs of pests. She said she would take my word for it and not charge for pest cleaners. So I continued to ask what the additional charge was for, she then expressed it was for gas and cleaning supplies (I wish that was factored in the original price rather than a surprise charge on the day of the cleaning). She then suddenly remembered I paid the “walk-through” and that covered the gas, so I only had to pay an additional charge of cleaning supplies. Later I received a call asking where I stored my broom, I thought it was odd since I had paid an additional price for cleaning supplies. Once the service was complete I received a call requesting payment and images proving the service was complete. The images looked good so I paid the final agreed price. Once I arrived home a few hours later I was excited to see what it would look like, but my excitement quickly became disappointment. There was a bad odor as soon as I opened the door. I looked around and the floor had not been well swept or mopped. The floor was cool of debris and small pieces of trash like my babies tiny hair rubber bands. The kitchen Island top was still dirty and was not cleaned at all. The tub was not cleaned, the toilet was cleaned with my cleaner (still don’t know what the cleaning supplies charge covered) and stained blue with the cleaner because it was not washed off properly all over the toilet seat. The laundry service was a joke (two loads were washed, one was dried and left in the dryer and the second was was left wet in the washer). The dishes were washed, but that was were the bad odor was coming from. I had 3 toppers with spoiled food inside, but they were washed to poorly that they made the whole kitchen smell bad. They still had food filth inside and I could tell all the other dishes were cleaned after these with a dirty sponge, so all the dishes smell awful. Btw my dish soap and detergent was used, again no idea what the cleaning supplies covered. So now I have to sweep, mop, wash all my dishes, and clothes. To be fair she did pick up all the toys, clothes, and trash scattered around the home. I do appreciate the service, I just wish I knew what I was paying for and that I didn’t get any surprises along the way. I can definitely say the over commit and under deliver. Would not recommend.

Jessica did such a great job. She made sure I was satisfied with everything she had done. Will definitely be using her again.

Oh my goodness, TERRIFIC! She comes back every 2 weeks. Honest, nice, on time, doing great work, and when my son gave her a tip she came back to say we overpaid. She gives us such piece of mind. She cleaned up my house prior to going back home after surgery and she helps us out and she's awesome! She goes above and beyond.

Jessica is such a sweet, respectful woman. She does an amazing job with making sure my home is clean. It smells amazing and I love having her around.

Fantastic! Very professional. Punctual and courteous. My house has never been so clean! Definitely going to continue their service.

My mother in law was very pleased with Jessica’s work and professionalism. She did all required work in the time she promised.