Not so good. Don't get me wrong. This company presents itself very professionally with a nicely bound post-energy audit report. But that's where things start to go sideways. This review is a public service announcement against unfair pricing tactics and taking advantage of the financially unsophisticated. Don't be fleeced. I'm sure their customers are satisfied with the job they eventually do but their customers are extremely overpaying for their services. This company preys on people not asking enough questions, not understanding the time value of money and not understanding dynamics of the energy audit. The company uses the energy audit they've just run to then calculate potential savings from the energy solutions they're proposing. Seems reasonable, right? Accept, it presents a perverse incentive not to run the most accurate energy audit. You see, their pricing isn't based on the cost of labor and materials plus a margin but rather amortizing the “savings” over 15 years by taking advantage of cheap money from a government loan program. You might say "well it's cheap money so why wouldn't a homeowner take advantage it?" Let me explain why not. I wasn't present when the energy audit was conducted but when their representative, Jon, came back to provide the results I had some questions. He said the house had the equivalent of 3 sq ft hole work of excess airflow. I had noticed that right after the audit was done the storm windows weren't closed. I asked their representative if they should have been during the test. He said yes. When I asked why he didn't ensure they were, he had no good answer and stumbled to find one. In their report, they also have a picture of the attic exhaust fan vent as an example of air major leakage. Well, no duh. That's the purpose of an exhaust fan. The vent is 1.5 sq ft so I know where at least a quarter of their 3 sq ft hole is coming from. I suspect the windows were another major source. I didn't doubt that house needed to be tighten up but real question is what were the right solutions and what should they cost. They presented three progressively expensive solutions: Solution #1 - perimeter air sealing which mean chaulking baseboards and other small opens like around outlet ($4,200) and redoing the attic insulation in foam ($12,000). They itemized each step (see pictures), associated MMBtu savings, $ savings, expected payback period, savings per year, etc. If you're keeping track, that's a $16,000 job. Remember a major source of leakage is the attic fan. What if I just permanently close it with a $50 solution? But instead of trying to present an alternative solution let me return to their pricing. They focus you just like a used-car salesman on the "monthly cash flow." You can see it in green on the right in the attached photos. Here's they're math. Based on the savings from the audit they conducted, the estimated savings they've provided and the 'cheap loan' from the government, they estimate that my $16,000 investment will save me $20.64 a month for the next fifteen years. That's my projected monthly savings of $136.36 minus my monthly loan payment of $115.72 ($16,000 loan, 3.49%, 15 yr term). After 15 years, that job will cost $16,000 in principle plus $4,600 in interest or over $20,000. And, there's no guarantee you're actually receiving the projected savings. In fact, by pricing this way, Healthy Home ensures they benefit from your potential ‘savings’ first. In essence, Healthy Home is using the 'car salesman' technique to get you to focus on the monthly savings and not the total inflated price. How do I know this? Because when I priced air sealing from other guys, it cost $1,500. If I wanted to do it myself, the cost of silicone would be a tiny fraction of that. Solution #2 – perimeter sealing ($4,200), attic insulation ($12,000) and exterior wall insulation ($12,800) for a total of $29,000. This is where Jon’s visit went bad for him. I had gotten two other estimates for wall insulation. You see, my house is from 1900 and had no insulation in the walls so I knew without needing an energy audit that that was a key issue. I asked Jon if he thought it was the place I would save the most and he said yes. It’s also what the report said. But then when I asked him why his estimate was so much higher than the $4,500 and $6,000 estimates I had received from other contractors, he got very defensive said they don’t talk about their pricing. Hmmmmn, he couldn’t be transparent about their pricing? The others were a third to half his price. May be they'll be more transparent in response to this review. By the way, I went with the contractor who bid $6,000 and they did a great job. The house has gone through a winter, spring and summer and performed beautifully. I'm saving money and getting to keep my savings. If I had gone with Healthy Home for the exterior wall insulation, over 15 years it would have cost me $16,459 in principle and interest or nearly 3 times as much for the same job. Healthy Home would have been paid first and I'd start truly saving in year 15 after the loan was paid off. If you don't have the money, get a home equity loan. Rates are ~3%. In 15 years, does anyone believe I would have saved $29,000 to break even on the cost of their Solution #2? Solution # - perimeter sealing ($4,200), attic insulation ($12,000) and exterior wall insulation ($12,800) and heating improvement aka a new boiler ($9,875) for a total of $38,000. You know where I’m going so I’m not even going to do the math for you. If you look at the next 3 pages of reviews, you’ll find prices like the following: $7,000 $25,000 $20,000 $12,000 $18,000 $20,000 $15,500 $32,000 $18,000 $15,000 $24,000 $10,000 $6,000 $14,000 I’m glad these customers are generally happy with their work because they’ll be paying for it for a long time. Ignorance can be bliss. Now, go comparison shop other highly rated contractors in this field and ask why they’re prices aren’t as high. You’ll be told that Healthy Home certifications are what drive their quality and their pricing. That could be true but that doesn’t make the other guys any less qualified. How much of a premium are you prepared to pay? Don’t let a lack a curiosity and a fear of asking tough questions cost you thousands of dollars more than you should be paying.