Heartland Floors

DO NOT USE THIS CONTRACTOR!!! This company was contracted through Lumber Liquidators from whom we purchased a black prefinished strand bamboo flooring. The contractor sent out installers that had never installed this type flooring by nail. They began the installation with staples, that are not recommended by the manufacturer, then moved on to 16 gauge 2" cleats, again 18 gauge recommended. After the first day we inspected the flooring to which we found 37+ boards with nail pops and surface damage from incorrect nail gun usage. When the installer was confronted about this he wanted to finish the floor by gluing the remainder of the floor down, again...not recommended by the manufacturer to mix nails and glue on the same floor. I requested the 11 boxes of flooring be torn up and replaced properly to which he has refused. The contractor has agreed to refund the enitre cost of the labor but that does nothing for the ~$700 worth of ruined flooring + the cost of labor to have it removed! Save your self the headache and avoid this company all together!!!

I ordered the flooring from the home improvement store and called them to install it. That company itself was unable to do it, but they had somebody that they had worked with before do it. I thought their performance was excellent. They were very responsive. They came out and measured. They did a good job. They seemed to be very honest with me. I would use them in the future if I had floors to install.

My interaction with them was terrific. They were very professional and very nice. I haven?t the work yet. I will use this company again in the future.

It was fabulous, smooth, and the entire job was finished faster than expected. Out of all the home improvement experiments I've gotten myself into, this was by far the best and had no suprises, no hidden costs, and no conflicts.