Heaven's Best Carpet Cleaning

Very helpful, informal, and punctual. Couldn’t quite clean everything but they did the best they could

It went well. Carpet cleaned for a reasonable price. Would use them again.

Great. On time, thorough, explained everything

The Berber carpet in the den had not been cleaned in 13 years so there was a heavily trafficked area at the entrance door that was very very heavily soiled. In addition there were a couple of dark spots in front of the upholstered chairs in front of the TV. Jerry and Joel got it all cleaned almost like new. My wife and I were amazed.

The Berber carpet in the den had not been cleaned in 13 years so there was a heavily trafficked area at the entrance door that was very very heavily soiled. In addition there were a couple of dark spots in front of the upholstered chairs in front of the TV. Jerry and Joel got it all cleaned almost like new. My wife and I were amazed.

Very well, very pleased.

Everyone writes reviews when everything is either outstanding or terrible. When things are average, not so much. I had most of my furniture removed, so it was the perfect time to call for professional carpet cleaning. I read some good reviews so gave them a call. Because another contractor delayed me three hours, I had barely finished vacuuming when the guy arrived right on time. But I never had time to walk my dog so decided to walk her as soon as he knew what to do. (That way she wouldn't be underfoot.) I had a stain on a small 6' x 4' wool rug, and asked if he clean that too. He said yes, and told me there was no extra charge. Later I gave him a $10 tip, for the extra rug. When I came back from walking the dog, he was almost done, but I forgot to ask him if he did the storage room which had thin carpeting. Much later, I checked if he did the storage room and couldn’t see any improvement. I figured he forgot the room which was out of sight and out of mind, and I forgot to remind him or to check the room before I wrote the check. Saturday my daughter and her fiancé, after seeing the carpet before I could tell them what happened, asked why the storage room wasn’t done. I told them the carpet cleaning guy apparently forgot, as this room was separated from all the others that needed cleaning. I called Sunday and after much deliberation, they agreed to come Tuesday at 4:30, as they were booked solid on Monday. On Tuesday they called three times, the first two to confirm the time. On the second call the guy who came said he did clean the back storage room. I didn’t want to argue so I said please clean it again as it doesn’t look clean. On the third call, he argued that the carpet couldn’t get any cleaner so he didn’t see the point of coming back. By this time I was late for an appointment and tired of arguing. I really didn’t care if he forgot, didn’t do a good job, or if they had inadequate equipment. I had already suggested perhaps steam cleaning would work better than their buffer that looks like a floor cleaner, but was told that was all they had. It was obvious they weren’t coming back. Finally in frustration I hung up, and simply wished I had gone with a company that uses better steam cleaning. They call their company Heaven’s Best. A better name would be “Heavens to Betsy, We’re Barely Adequate.”

Matthew, the technician did a great job! We had a few pet stains in our basement that we'd tried to clean unsuccessfully in the past. Matthew got it cleaned. The carpets looked like new when he was done!

Excellent job

I had a large Karistan rug cleaned. They came when they said they would, and returned to rug in amazing condition when they said they would. It looked and felt NEW. I am going to have a smaller rug cleaned when I get around to it. I did not look for any other rug cleaners so I can't say if the price was good or not. BUT I would certainly pay it again.

The professional did even more than the voucher indicated without extra charge.

Would never use agaIn. Lots of spots still left. Carpet looked like it wasn't even cleaned. Had to steam clean it myself.

carpets were cleaned satisfactorily

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the work was done

Everything turned out great! The Technician was on time and professional. Our carpets turned out great! Would absolutely use again!

It went well in every way and they got the strong pet odor out!

Carpets look good. The technician was about 25 minutes late but called to let us know beforehand.

Excellent service! On time and very friendly. Went out of their way to get the bad spots out of carpet. Very thorough job.

they did a very good job

The areas that are not walked on often look fantastic now. The high traffic areas are cleaner than they were, but still are not clean. This company does not use the steam extraction method. We're considering hiring someone else to come clean them again using the more traditional steam extraction process, at least in the main areas of the house. We did not do our homework up front when we hired this company.

Not only heaven's best but very good on earth.

Fine job!!!!

Excellent services and responsiveness. Very professional. They did a great job cleaning our carpet.

Great and prompt service. The person that performed the job was very friendly.