HEAVEN SENT FLOOR CARE

From the initial estimate to the completion of the work, it was a pleasure using Ken and his assistant Warren. They started when they said they would and stayed a bit longer than planned to make sure they had thoroughly cleaned up around the work area. Prior to starting the process, they placed protective covers and tarps over the adjacent floor areas. They were careful to contain the grinding slurry using a wet vac to remove excess material. It took repeated passes with the finer and finer grit pads to achieve the final results, but my wife and I are very pleased with the outcome. Even the other tradesmen working in the house were impressed with the improvement. In addition to the refinishing, Ken took time to offer suggestions on maintaining the floor finish along with warnings about what cleaning practices should be avoided.

They showed up on top, explained exactly what they planned to do, were thorough and careful and completed the job effectively.

They were very professional and did the job quickly without a hassle. The only problem I had was told that some areas of the carpet would be completely dry in a couple of hours, but they did not. It took two days for the carpet to dry completely. Everything else was very satisfactory.

Heaven Sent Floor Care was delightful to work with. They were on time, polite, and very nice. We were impressed that they were able to get the stains out. Their price was very competitive and we are totally happy with their cleaning job.

They did a real good job, they deep cleaned all the rooms and they treated all of the stains on the carpet. The carpet looked real nice once they were done. I had a good experience with them. They were kind of expensive though. He was very polite and cleaned a lot of carpet in a decent amount of time.

I was so pleased with the outcome. They worked extremely hard as it was all manual labor. The owner and his assistant completed the job. I truly received a good value for the quality services provided. The men were polite, offered explanation of the duties and knowledgeable of the cleaning process.

They were able to schedule us quickly for the carpet cleaning. The workers they sent were very nice and acted in a professional manner. They were interested in what I had to say about things they needed to be careful of. They moved and replaced all the furniture and it dried quickly. I would recommend them.

Ken did a great job. He was on time and always called before coming over. He was very polite and pleasant. I also asked a few questions about a rug pad. He took time to make a research on that and gave me a lot of information on it the next time he came in: price range, he suggested a store where I could get one and provided the phone number. I had a great experience.

What a pleasure to work with a true professional! Ken was timely, knowledgeable, informative, and nice to my two pesky dogs (he even brought dog treats). After assessing the situation, Ken emailed me an estimate before the end of the day. He did the job himself, and the results are outstanding. I got far better results than I could ever have imagined. Additionally, he taught me how to maintain the new finish and left the necessary product with me. As many of you know, slate maintenance can be quite tricky. Do not attempt to do this type of job yourself! Call Ken and have the job done right the first time. You will save time and money. He uses superior products unavailable at home centers or even tile distributors and gets superior results. This man has done his homework. Benefit from his knowledge and experience, and enjoy your beautiful floors!

Ken came by to give me an estimate at my convenience and scheduled the cleaning according to my schedule. He was running a (very) few minutes late, and called to let me know. He was very thorough, and with the exception of a few old pet stains he had warned me about, the carpet looks great. After he left, I discovered he had forgotten to do a tiny powder room underneath my stairs. When I called him, he drove right back and did the cleaning right then.

Ken was a dream. I called him on a Saturday morning after my toddler smeared his dirty diaper all over the rug. He made an appointment to pickup a few hours later, arrived on time, combined my pickup with another service call, and didn't charge me for pickup or delivery. He called on the delivery day to set a time for drop off and was prompt. My children have spilled everything on this rug, and I was hoping for improvement, not expecting perfection, but Ken returned the rug, 2 business days later, spotless. I mentioned Angie's List when we spoke the first time, and he had the discount on his invoice when he returned the rug, before I gave him the $10 coupon or reminded him about it. He was kind, courteous, and completely professional. His service made me wish I had more rugs that needed cleaning. It was a wonderful experience.

Ken is a very nice man. He arrived on time and took care of cleaning my carpets quickly. I periodically interrupted him to ask questions or to guide him on tough areas and he never demonstrated irritation. Ken went beyond expectations by instructing me on regular carpet care, i.e. how to vacuum my carpet to get the best results in-between cleanings. I learned a few new tricks thanks to him. Also, Ken saw areas in the house that I might want additional assistance. Without being pushy Ken had a camera in his truck and showed me before-and-after pictures on stone/tile enhancers. We also talked about my challenges in cleaning the black granite counter-tops and he sent me an email the very next day with link to a product that he has found helpful. Overall, Ken was courteous, helpful, and conscientious about his work.

Excellent! Ken was prompt, courteous and took his time. He vacuumed thoroughly and then treated and cleaned the carpets. The result was better than I expected.

Ken was a able to schedule the appointment quickly and spent the time to explain the dark areas on our carpet against the walls. He educated us on pet stains and the proper cleaning solution to keep the grout looking new. He spent about 5 hours on the floors and they looked fantastic. He did the tile work by hand versus using a machine so there would be no splatter of cleaner on the walls or appliances. He dropped off 2 special cleaners for us a few days after the job. I would highly recommend him.

Both rugs came out beautifully. Heavens Scent was on time and knowledgeable. They gave an Angie's List discount; whoo hoo.

unknown

Great job. You can tell Ken really cares about carpet and repeat customers. Very prompt and good at returning phone calls. Professional and courteous service. We've recommended him to several neighbors.

Ken arrived on time and spent four hours cleaning the carpet, which amazed me. You won't get that kind of time investment from a big company. When he was done, every area looked clean and bright, and the carpet wasn't sopping wet. It was also excellent that there was a new-client discount of 100 square feet of cleaning for free. Ken even vacuumed a formal living room that I wasn't having cleaned and treated a patch of carpet for pet odor, refusing to charge me. He's a real carpet-cleaning scientist who's interested in his work and does it well, and you can't ask for more than that.

He did a great job. I have another rent house that he is going to clean probably this month. He was less expensive than the dry carpet cleaners. He got all of the spots out. He was here for 2 hours. He was contentious and did a great job. Even though there was no air conditioning in the house he was cheerful, he did not complain about the heat. It was a job well done. I will probably use him from now on.

Excellent.

The owner performed the work. He was very professional, thorough, informative, and courteous. The work was excellent and almost dry when he left.

The company's owner came to the house and gave an exact estimate of what the cleaning would cost, and discussed the options for different levels of service very clearly. There was no pressure to choose the most expensive package. He also explained clearly and truthfully what the cleaning would and would not do. We then made an appointment for the actual cleaning. He came exactly on time, did a wonderful job, and charged precisely what he said he would charge. I would definitely use this company again.

We were very pleased with the service. Ken was a little early for the appointment, which was great. He went right to work, and worked steadily for about 4 hours. He wore shoe protectors the entire time he was inside. His tools were spotless and appeared to be well maintained. Ken is extremely professional and well informed about his trade.