Hero Home Services

I would like to thank hero for a job well done especially Joel and Jose they were they were excellent matter of fact all were great I have nothing but good to say about hero and would highly recommend them to anybody thank you very much Robert DeVries

Homeowners beware! They come as friendly as they can be until you are locked in to do the job. The job was for a sewer line repair. I was dealing with the frustration while we were in a delivery room as my newborn baby was being born, thankfully my father in-law was home to witness the whole fiasco of a job. They started drilling and digging inside my house without laying down coverings on the floor and the tech has walked back and forth in and out of my house tracking mud and sewage. Even after I had asked them to please respect my home and place floor coverings as their walk way, they didn’t during the second day of the job and after I spent hours of cleaning after them during the first day. The person I was in contact with Ernesto, have messaged me that they are done but recommended that I replace the entire sewer line because it’s not good anymore, I asked him for a camera to go through so that I can make a better de decision and cannot just take his word for it as they had quoted me a very expensive replacement cost $15k to replace the entire line. He then told me that “yes” they ran the camera and that the pipes are bad and I should agree with them to replace the pipes in which they have lied because I called my father in-law the moment the he arrived and had asked him if they ran a camera, my father in-law stated that the tech merely came in for five minutes to take a look at the hole that they have dug and stated that another tech would be coming in to dig more and repair the pipe. I also spoke with Ernesto again letting him know that I don’t understand why the need to lie to me regarding the camera being ran. At this point I have become suspicious of the way they conduct business. Then, later on that day the pipe fitter had completed the job. My father in-law had asked him per my request if he could please show him a test run to make sure that no leaks appear before covering the hole. The pipe fitter stated that it’s all good and that he had already tested it and it’s working accordingly and then he left, instructing the other tech to start covering the whole. My father in-law frantically called me letting me know of the situation. While he was on the phone with me the tech had poured cement on top of the newly fixed pipe. I asked my father in-law to run a test by running the shower and flushing the toilet while I was on the phone and sure enough the new pipe that they have installed leaked and filled up the hole they dug with sewage water. The tech frantically poured dirt and bags of cement into the hole trying to cover the pipe at which point I can hear my father in-law telling him to “stop”. The tech said no because his boss had ordered him to do so. My father in-law had to literally step in between the techs and the hole to prevent the tech from continuing to cover the hole. I have contacted Ernesto and his supervisor Jose via texts asking for an explanation in writing and all I get is let’s talk in person or via phone. They are not able to explain anything back to me. I also have other plumbing companies to do an inspection including running camera on the half fast job they did. It was determined that the pipes are still viable from my toilets, shower and other drains that are connected to that pipe however it was blocked from the point where Hero plumbing had cut and installed the new pipe. It could have been clogged due to the cement that they poured and had sipped in the lines causing a blockage. We had to come home to our home with our new baby to house covered in mud and sewage sludge dragged all through my house with no functioning sewer and unable to wash dishes, shower, use of toilet, unable to use a washing machine, etc. they refuse to return a refund of my money. I have pictures and text messages to verify all of this and will be reporting them to BBB and will be considering legal actions. We have to relocate until cleanup and sanitation was completed on my floors but still is not 100% comfortable as the cleanup was only on the surface and the contamination might have seeped down under the wood floors.

Jean Paul, showed up on time and was very efficient and friendly. He was finished in record time and I was very pleased with his service. Nancy J. Miller

Found a giant puddle in my kitchen at 8pm!

Adjustment made. Shower’s now working fine.

The technician was friendly, neat, professional, and on time. He did the job quickly and left the area clean. I will definitely be using Hero Home Services again. And I would recommend them to everyone.

Outstanding service, highly recommend. We called for multiple clogs in the kitchen sink and utility room. They arrived well ahead of schedule and completed in a timely manner. Very professional and job well done. Honored discount coupon too!

We are pleased with the work and price of this company. We would hire them again if needed.

They did a great job. I would recommend them.

it was really easy. They didn't try to hassle us. Pleasant to work with. Very nice people and friendly.

It was good. They were very friendly and helpful.

PERFECT!!!! I couldn’t have asked for anything better.

Hero Home Services was great ! The technician that arrived to my house was very professional , polite , and very informative . I would rehire this company in the future for any plumbing issues that I have & I would also recommend all families and friends to do it too ! I’ve had issues with other plumbers in the past years , but not with this company ! They were phenomenal .

Hero Home Services recently replaced most of the drainage system beneath my house. I have a 130 year old home in a historic district in Phoenix. They were incredibly fast to respond. Very professional and did a great job explaining my situation and the recommended options each step of the way. Once I agreed to a plan of action, they executed the plan exactly as promised and encouraged me to review/test the results with them to ensure I was fully informed prior to signing off on the project. They did an amazing job of helping me manage expectations with my tenents and minimize the impact of what could have been a very invassive project. A HUGE thanks to the entire crew!!