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H/L Services Landscaping
Outdoor Lighting - Plan and Install, Outdoor Lighting Repair, Designer - Landscape,
About us
H/L Services means happy landscapes. We at H/L Services believe in quality service with a personal touch. Unique installations and redesigns are our specialties. We have our own equipment and it is all maintained and ready to be used on your project. We can do large and small cleanup and maintenance jobs for you. All employees at H/L Services believe in customer service and quality work. Let us know what you expect , so we can do it your way. Have a home that needs special attention and improved curb appeal? Need your entertainment area to sparkle and be a show piece? we can come up possible solutions for you and your property. We can work for and with you, so that together we can arrive at a completed job that is yours.
Business highlights
Emergency services offered
46 years of experience
Services we offer
& Water Features. Lawn Irrigation. Flower Beds, Installation & Maintenance - Landscaping, Ponds, Tree Care.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4194 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 15% | ||
| 11% | ||
| 4% | ||
| 2% |
Showing 1-25 of 194 reviews
Tony M.
Oct 2020
As described above they did a wonderful job at reasonable price.
Julie S.
May 2020
It was the worse landscaping hired help ever. The owner has poor communication skills. One of the workers "accidentally" cut one of my DirectTV cables. Had to call DirectTV out to repair. Two workers on the job for 8 hours and we are now back out there doing what they were paid to do. HIGHLY DO NOT RECOMMEND. UPDATED AS OF 06/09/2020: Lets be real & speak truth. This is "the wife" as you rudely referred to me in your response. 1 - You originally spoke to my husband, however with COVID, my husband's compromised immune system & you not wearing a mask, I did most of the talking. 2 -On the phone I asked you to do another estimate, however you declined & showed up the day of the job with a new invoice. The $ was not an issue. 3 -Since you say you were informed of the line cut, why did you NOT apologize or offer compensation? 4- You came back to the property 7 hours later & helped but caused confusion & was rude. In our opinion, you did not have enough manpower to complete the job efficiently. 5- My husband did complain to you about the job being incomplete & you had to run after your workers to catch them before they left. By that time, we just wanted you off our property which is why there was no discussion. As my husband paid you, you commented to him that this price was a discounted COVID price (we never asked for a discount), He then paid you the full amount & you left. 6 - Why did you call us the next morning at 7:00 AM? Who does that?? That's unprofessional & then you proceeded to cash the check. 7 - We were also short of gravel even though I ordered more than what you recommended. 8 - I also do not intend to destroy anyone's business, but we work hard for our money and was not satisfied with the work that was done, besides you are the one who mentioned Angie's List for a review.
Response from H/L Services Landscaping
"when I originally talked to the husband, in March,. I got project details. several items were changed, either omitted or added . I communicated with Robert. when we arrived at the job site, only the wife gave the orders and changes. I explained that I was leaving a crew in charge, they seemed fine with this. during the day, I was informed about the cut line, that the cable was cut. I went back to the job site ,to help finish the work. the next day I received the complaints, and tried to contact them. they only sent pictures with no explanation of what they wanted. I wanted to make it right. as a level 6 goggle guide I review businesses. I always talk to someone before giving a negative review. then give them the opportunity to earn a good review. I never go out with the intent of destroying any business."
Diana G.
May 2020
Terrible company. Do not bother working with them. They were at my place for about 3 hours then said they had to go get a part and have lunch. Claimed to have rebuilt valve, flush system, and replace a couple of parts for #328.50. Well I was charged an extra hour while they went to lunch and got the part needed, The work had to be re-done they did such a poor job.
Response from H/L Services Landscaping
"unfortunately the work was started and could not be completed because of the covid-19 ruling and they hadn't decided what they were going to do about businesses being open. we gave [Member Name Removed] an estimate after telling her that there were other problems with the manifold about replacing the whole manifold because we found rusty pipes and leaks in the pipes that weren't there prior."
Tom F.
Mar 2019
They were prompt, on time, clean up above and beyond, very nice and did the job in a day. They did it very very well.
Response from H/L Services Landscaping
"thanks [Member Name Removed] appreciate you chosing us and the review."
Elaine M.
Jan 2019
You know the old joke: "How many ______ does it take to ..." fill in the blanks... That was my actual experience with Michael at HL Services Landscaping. How many guys does it take to change a sprinkler valve? In Michael's case: THREE. I had originally contacted Michael because one of my vacuum breakers was leaking. When he got here, he replaced the parts - but that didn't quite fix it, so he ended up replacing the Rain Bird DFV (valve). I watched him several times during the process and he was obviously training the other two guys with him. In fact, I told the guys they were lucky to have a good teacher. But when it came time to bill me, he charge me labor for ALL THREE of them. It caught me off guard, so with out questioning, I paid him. Later thinking about it, and having done a fair amount of handiwork myself, I thought...seriously? Three guys to change a sprinkler valve? So sent Michael the following text: Hi Michael. Wanted to thank you for your work yesterday - and at the same time, voice a concern. If I had hired you to come landscape our front yard, I could understand bringing two helpers. But to just change a valve, it should be a one man job, and I should have been charged as such. I hope to work with you in the future, but for me to establish continued relationships, I feel honesty is important, so I have to voice my concerns. In the future, I will be sure to clarify how many people you are planning to bring…and ask WHY. Sometimes I understand it is an unknown - will you have to dig out pipes?, etc. But in that case, I would recommend giving an accurate estimate on the job, then returning with the appropriate number of helpers if needed. I hope you understand. His response? None. I've waited 15 days to write this review, hoping we would respond - but alas - no response. His initial communication (to get the job) was very responsive. But after the job was complete, he was unresponsive. Also, he up-charges the parts quite a bit, but my guess is that's fairly standard in the industry.
Response from H/L Services Landscaping
"We approached your job, with extra help, since after talking it seemed to be an emergency. We didn't know what to expect. Upon arriving we found alot of mud and a sink hole near the valve box. It was tested to see why it was leaking. The valve was rebuilt and the backflow was rebuilt. We were there for over two hours, but since their was extra help I thought it fair to only charge for parts plus one hour labor. After getting a immediate payment we assumed that [Member Name Removed] was pleased. After several days the text was received. We were amazed and tried to decide on a response. [Member Name Removed] s partner was happy and even tried to get us work with a neighbor."
Laura D.
Mar 2018
They charged a lot and only hauled away a small amount. They would not haul away all of the yard debris that I asked for.
Response from H/L Services Landscaping
"the dump only takes part of the debris that you had. Unfortunately we had no where to dispose of the rest if we had taken it."
Charles R.
Feb 2018
As planned.
Response from H/L Services Landscaping
"Thanks for the purchase and choosing us. We look forward to hearing from you soon."
Res M.
Jan 2018
great, if you don't mind that the guy never calls to set up appointment after you buy the coupon, then you start calling him and emailing him and he eventually responds to one or two within about 7 days but still never actually schedules or establishes basic scheduling info to work with, triggering much wasted time over a few weeks and a new chain of unanswered/unsatisfactory emails. Then doesn't show up, after you finally get annoyed and demand some attention and he agrees to set a date, Then doesn't show up again as re-scheduled, after giving a definite time, even. Then gets there and in spite of two out of the three-man crew being limping and completely lame due to some injury, they get the work done. Satisfactorily. Then he emails you later and says the coupon you bought was wrong for you and you owe him money because it was for first-time customers only, even though you have it in your hand and it says nothing of the sort. In short, his guys did a respectable job, but this business is operated so poorly that it's impossible to deal with. Not worth the wasted, repeated unresolved correspondence and time. I liked the price, but i'll never use this guy again.
Response from H/L Services Landscaping
"We I tried to contact you on several occasions, for an appointment. We even called on the service day to confirm the appointment. We had to reschedule as we were unable to reach anyone. I was the only one limping, due to a very serious car accident. I was hospitalized over a year ago, but still have reoccur ancestors."
Jeanetta M.
Jan 2018
Great. Arrived on time, finished in estimated time. Work well done.
Response from H/L Services Landscaping
"Thanks for choosing us. We realize with that choice comes the responsibility of providing service where we can be happy with the level of service. We look forward to serving you in the future."
Charles V.
Jan 2018
Just fine.
Charles S.
Jan 2018
Arrived late due to vehicle problem. Work performed was adequate. One worker(not the supervisor) was constantly on his cell phone.
Response from H/L Services Landscaping
"As this was a repeat usage.. Coupon states only for New customers.. We tried to satisfy you as a customer. Yes we had vehicle trouble and hopped you would have understood. It would have taken extra time to complete the job. The extra hours are even discounted to allow us time to do a complete and through job."
Caroline L.
Dec 2017
The work Mike and his crew does is very good, and the price through the Angie's list coupon is excellent. Last year he offered a year's service for $1500.00. I am a master gardeners so I have particular things I want done and Mike is willing to work with me on my specific projects. The crew is polite and pretty well trained. Organization and scheduling could use some improvement.
Response from H/L Services Landscaping
"Thanks [Member Name Removed] we aways enjoy helping you with you place and you. We are glad we can help you."
John L.
Dec 2017
Prompt, ontime, and worked longer than required to finish the job. Owner was very knowledgable.
Response from H/L Services Landscaping
"Thanks [Member Name Removed] for the purchase and choosing us."
Michelle A.
Oct 2017
They were not very responsive.
Response from H/L Services Landscaping
"Glad we could help.. Unfortunately we had several failed contact attempts."
Jane D.
Oct 2017
Mike and his crew were punctual and professional. They did an excellent job.
Response from H/L Services Landscaping
"Thanks . Hope you always enjoy your yard. That it is a source of peace and enjoyment."
Cecile B.
Sep 2017
2 men, 2 hours, amateur work.
Response from H/L Services Landscaping
"From start to finish there was miscommunication. We did not understand your expectations.. Maybe we should have worked the way we always do. Sorry the work was not to your liking but less could have been done better. Sometimes it's better to do quality not quantity."
Michelle A.
Sep 2017
They did well, but i had a hard time reaching them to set up a time.
Penny J.
Sep 2017
Great, Fast, professional, punctual
Victoria M.
Sep 2017
Maybe I didn't read the fine print, but when three guys showed up for the job, that meant the four hours advertised was reduced to a little over an hour. They did a good job, for what they did, but I was expecting more. When I asked for some trimming in the backyard, they informed me that they had another job to get to and didn't have the time. They did clean everything up and haul it away at least.
Response from H/L Services Landscaping
"Yes.. It is four man hours... Unfortunately not four hours. But thanks for having us do your pruning. When extra time is needed we can return... Maybe it was a misunderstanding but we were under the impression that you only wanted 4 man hours, and did not wish to pay extra."
Edward G.
Sep 2017
It was fine. The price was fair.
Response from H/L Services Landscaping
"Thanks for the opportunity to help you with this project. If you have any landscape needs we will be happy to assist you."
William M.
Aug 2017
Excellent job
HARRIS B.
Aug 2017
I had to manage the scheduling and repeatedly had to make the crew come out to redo the bi-weekly services due not finishing each job.
Response from H/L Services Landscaping
"Sorry for the employee problems, it seems we were always having problems communicating with you. They existed even when I personally ran your site. I wish you good luck with the next company that you choose to use."
Anya A.
Aug 2017
The owner and one of his workers were great - fast, accurate, knowledgeable. The second worker was OK, but worked with a manual (!) pole saw on a cheap 6-foot ladder, so the work was maddeningly slow. The third guy occasionally picked up a fallen branch, but mostly texted unless I was there working with them. I never got a receipt for the work despite several requests for one. The following month I hired an actual tree climbing team: the man hours were about 30% more expensive, but they did an incredible amount of work in 4 hours with 3 guys, overall resulting in a much, much better value. I wish H/L Landscaping good luck: the owner clearly has expertise in landscaping and an excellent work ethic himself. Until all of his team lives up to that standard, however, clients will be paying in part for amateur work at professional grade rates.
Response from H/L Services Landscaping
"Thanks for the kind review. I hope we can look forward to hearing from you."
Brian T.
Aug 2017
The job went very well.
Response from H/L Services Landscaping
"Thanks [Member Name Removed]! We look forward to doing other projects with you"
William M.
Aug 2017
Excellent job
Response from H/L Services Landscaping
"Thanks ks for taking the time to review us. We need and appreciate the feedback."
Licensing
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FAQ
H/L Services Landscaping is currently rated 4.4 overall out of 5.
H/L Services Landscaping accepts the following forms of payment: CreditCard
Yes, H/L Services Landscaping offers free project estimates.
No, H/L Services Landscaping does not offer eco-friendly accreditations.
Yes, H/L Services Landscaping offers emergency services.
No, H/L Services Landscaping does not offer warranties.