Holly's Home Improvement & Handyman Service

He is a dishonest person. He gave me an estimate and I did ask for it written. He later charged me more than he had estimated. We agreed to something and he ended up charging a ridiculous amount of money. They charge us something that they were not qualified to do. They install a window and it broke and he said it was not his fault. He showed up late two times.

The workmanship was horrible and the repair jobs had to be redone by another company.  In regards to the plumbing, they were hired to replace an old joint on the plumbing waste line.  As part of the fix, they recommended replacing a section of the waste line with PVC, connecting it to the existing cast iron on either end.  Within a few days of the job being completed, we had waste from the upstairs bathroom leaking from both ends of their repair.  The one side had an improper joint that was leaking all over the basement floor, while the other end had an improperly glued PVC joint that was leaking.  When the leak was identified, we called John at Holly's to inform him of the issue.  He stated he would be right over.  After a couple hours, we called a professional licensed plumber who said it would all need to be replaced.  Once John showed up, he said that they would reimburse us for the labor and the materials for the plumbing work.  We then had to pay the license plumber three times that amount to redo Holly's work the proper way. <br /> After speaking to John with Holly's Home improvement, he said he would mail us the refund.  After a week or two of not receiving it, we have reached out to John with Holly's multiple times and are not able to get a response.  It has now been over a month and there is no resolution on the reimbursement nor response from the company. <br /> In addition, the carpentry work, which included a two step stair between the house and garage, was not properly built either.  The stair was slanted, which left you with a feeling of falling back every time you stepped on it. <br />

<blockquote> <blockquote> <p>I contracted Mr. John Brudny in early August of this year. During the initial converation I explained that my husband and I owned a rental house that needed some minor repairs and planned to sell it becuase we couln't afford the upkeep of two houses. I also explained that we needed flexibility with scheduling because my husband and I work long hours and had to work around the the tenants' schedules as well. He stated that he worked seven days a week and assured my that his prices would be very reasonable. Because I am very busy and have a toddler, I did not research his company or try to get other estimates- this was my mistake. <br /> I called him several times before before actually getting him to commit to a date and time to see the property and give me an estimate. After making an appointment, he did not show up for it. I was very upset becuase we had to make special arrangements to meet with him at the time that was convinient for him. I left several messages letting him know I was upset and felt this was unprofessional and irresponsible on his part, but he did not answer his phone. Our appointment, was at 8:00 am and some time in the early afternoon, he called to tell me that his truck broke down, had it towed and left his phone and my contact information inside inside his truck, which he was unable to get into for several hours. He appologized, and have him a second change because he promised to make it up to me with good and prompt service. Then, had several unreturned phones calls and more difficulties in trying to find a date and time that worked. He met with my husband, with our list of things that needed to be done (install a threshold, replace 2 electrical plates, one needed to be cut to an odd size, install 2 handrails, paint the trim in one bedroom, replace 5 windows and fix a large crack above the front door) several days later, I got a verbal estimate. It seemed reasonable so we agreed.<br /> Finally, he showed up to do the work on 9/9/13. He installed 2 handrails, which our tenants said took 20-30 minutes, installed the door threshold which maybe took 1 hour, at most, with his partner's help and bought the supplies that we paid for separtely. Since we had mentioned we has seen bats inside the house, he also offered to get them out and find their entry point, spent less than an hour according to our tenants. Mr. Brundy and his partner got to the property around 11:00 am and finished between 4-5pm. Based on our tenants' account, he and his partner spent the remaining time talking to them, to each other, on the phone, and had extended lunch. At the end of the day Mr. Brundy presented my husband will a bill for $450.00 in labor, including 2 hour for bat a bat hunt. He demanded payment for the day's work but did not have a invoice, he made a note on a napkin and handed my husband a two receipts for material. He said we could have the invoice tomorrow when he finished the work. When I talked to my husband, I was upset at the cost for such minimal work and the expected additional expense for the rest of the work, at $50.00/hr/person. He estimated it would take him an additional 2-4 hours to completed the work the following day. We argued about the cost and how his time was spent. <br /> The following day, I met him at the property to make sure he was working and found that he left the property a complete mess, one window was removed and covered with a piece of clothe, their was trash and glass on the floor (our tenants have two children, ages 1 and 4). We had another "discussion", he put in the windows, chaged me another $125.00 for an 1 1/2 and said he would finish the following day. According to my recallection, his estimate was $400.00 for all the work, plus materials. During our discussions, he said he told me $600.00, plus materials, either way, we paid $687.78 for part of the work. <br /> I asked him not to return. I let him know he was untrustworthy, unprofessional, inefficient and hope that he believes in "Karma". He called my husband to ask what my problem was, and told me we would never to work for me again. Not only was I upset, my tenants were furious about the mess and inconvience. <br /> I should also mention that his business card does not have address because he lives and works out of a cheap motel in town. <br /> We learned many lessons from this experience and hope no one has to learn the hard way, the way we did. No matter how busy you think you are, research companies and make sure, at minimal they have a business address. Also note, that the details of this terrible experience are very brief due to space limitations. </p> </blockquote> </blockquote> <br />

Don't give him Any money. We have never gotten an invoice, or a bill of sale. No itemized list of what he has done. He took over $13,000 from us, but I was able to recover most of that money. We still don't have the original  problem fixed. I can not even use the the faucet upstairs. He wont call us back!

I called John Brundny in the morning and he was able to come out that afternoon and take care of the siding.  He handled the immediate problem and pointed out other issues and made some recommendations.  Because of his prompt attention to my problem and overall knowledge I will call John in the future.

The painter did an excellent job. We were very pleased. He was also supposed to do some concrete work but he has not responded yet.

The work and clean up was done on the day I called.

Work completed in 2 visits. Arrived, estimated and completed work quickly. Had hardware for garage doors. Installer suggested materiel for other doors and purchased and installed on 2nd visit.