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Holy Smokes Chimney Sweeps
Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
Holy Smokes Chimney Sweeps is proud to be a family-owned company. We have been serving GA residents for 15 years, providing excellent service for thousands of clients. We are fully insured members of the National Chimney Sweep guild of America and abide by their code of ethics. We are also proud to have received the Angi's List Super Service award. Our staff prides itself on being educated, equipped, and prepared to serve our customers with excellence. Our mission is to keep your chimney and fireplace in top-working condition, and your home safe! From diagnosis, inspection, and service - to advice and follow-up -we will collaborate with you every step of the way. We look forward to earning your business for many years to come!
Business highlights
Emergency services offered
5 years of experience
Services we offer
17 point safety inspections Chimney Sweeps Chimney Caps Mortar repair Chimney Reline Prefab fireplace replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.936 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 36 reviews
KYLE M.
Feb 2023
They did a fantastic job.
Rob H.
Oct 2022
Holy Smokes thoroughly cleaned and inspected our wood stove chimney. They took pictures to show creosote build up and explained ways to minimize this in the future. They completed our job days ahead of schedule. I recommend them and will call them for our next inspection and cleaning.
Kaitlin C.
Oct 2022
Great customer service! Very helpful, fast and efficient.
James W.
Oct 2022
Incredible and fast service! Highly recommend!
Kelly W.
Oct 2022
Very professional service! Detailed pictures showing issues and a reasonable quote to make repairs. Will definitely be using again!!!
Response from Holy Smokes Chimney Sweeps
"Thank you so much for your business, it was lovely meeting you!"
Kayla S.
Oct 2022
This team is INCREDIBLE! Such kind people and very knowledgeable. They went above and beyond to get our cleaning and inspection completed (and in a timely manner!), plus review additional repairs needed to get our fireplace back in shape. Would HIGHLY recommend to anyone in need of fireplace and chimney services.
Response from Holy Smokes Chimney Sweeps
"Thank you so much for your review, we’re glad to hear you had a positive experience with our team! We hope to earn your business for many years to come!"
Robert T.
Oct 2022
It went great very professional
Response from Holy Smokes Chimney Sweeps
"Thank you for your review! It was a pleasure working with you."
Betty S.
Sep 2022
Holy Smokes Chimney Sweeps went above and beyond regarding this project. They pointed out previous oversights that could have possibly been financially catastrophic. I wouldn't hesitate to recommend or use them again. Oh, and let me not forget that they finished ahead of schedule. Thanks to you Waylon and Mary.
Response from Holy Smokes Chimney Sweeps
"We’re happy to hear you had a great experience with our team. We hope to earn your business for many years to come!"
Scott P.
Sep 2022
Excellent service provider. Very efficient use of time. Clear explanations of the repairs needed. I am very pleased with the result and would highly recommend Holy Smokes.
Response from Holy Smokes Chimney Sweeps
"Thank you for your kind words and review. We hope to continue to earn your business for many years to come!"
Pam B.
Sep 2022
The actual work, once done, was done well. However, there were many setbacks along the way. The contractor had to wait weeks for the ordered parts, which is understandable. However, there were a lot of other issues during the process that seemed unprofessional and avoidable. Once the parts were in, and the job was scheduled, I was told the week of the job that I had been given the wrong date, and it would be the following week. When that day came, I was told they had car trouble, and it was scheduled for two days later at 8 am. When that day came, 8:00 came and went, and we were told 9:00, then 10:00, then 10:20, which is when they finally arrived. Once here, work was done professionally, and they left everything clean. After they left, they called and said that my check, made out to "Holy Smokes" couldn't be cashed because it wasn't made out to "Holy Smokes Chimney Service (or Sweeps)", the full company name. I said I would replace the check if they brought me the uncashed check, and they said it had already been destroyed and discarded (less than an hour after they left my house). They wanted me to send a payment by Zelle. My bank advised me that there should have been no issue in depositing my check, so I'm unsure why they couldn't do that. My bank put a stop payment on the check and advised me not to send the Zelle payment until a business day had passed, since the stop payment wouldn't apply to any checks already deposited at a bank or via mobile app. The contractor did agree to deduct the bank stop payment fee from my total due. Also, in the course of the process, they changed their phone numbers, and I was unable to reach them at all until they responded to my query through their website. At one point, I discussed cancelling with them and getting my down payment back. I was advised that their cancellation policy only allowed me to receive 20% back. I advised them that nowhere in the paperwork they provided was there a cancellation policy. They said they had just put it in place recently. I told them that I didn't think they could hold customers to a policy that was created after an order was placed and about which a customer was never informed. I agreed to let them reschedule the work again, with the understanding that if they failed to show up, I would have to cancel. They showed up that time. While I can highly recommend their work on the chimney and fireplaces, several of their business practices were unconventional and uncomfortable.
Response from Holy Smokes Chimney Sweeps
"Hey there [Member Name Removed], We are so sorry to hear that you weren’t completely satisfied with the service provided. For the sake of adding clarity to the situation for you and prospective clients, we’d like to take the time to share a bit about the situation. You are correct that we were having some clerical issues with our scheduler, which have since been resolved. Unfortunately issues happen from time to time that are out of our control but our desire is to always learn from mistakes and to navigate business with a sense of humility and a desire to do better. When these issues arose we offered you an additional discount for the inconvenience which you declined. When we schedule an appointment to come out we schedule a service window and the technician will arrive between the two hours provided. Sometimes a technician will give an ETA and then run into delays. As you specified Waylon called you more than once to clarify that his ETA has changed but he still arrived with in the service window provided. I apologize if this was not communicated properly. We changed our number in the interim of waiting for your material and were in the process of updating all customers with the new contact info, and you reached out before we had an opportunity to notify you. I understand that this must have been frustrating and I appreciate your feedback. Concerning your frustration with not being able to receive a full refund. Georgia small business law dictates that we refund up to 20% of a deposit if no contract is in place. Once a deposit is received we order your material immediately and it is non-refundable to us from the manufacturer. It is our policy, and a business practice outlined by local government. I realize that this wasn’t communicated properly to you, and we have since added this disclaimer to all project proposals. In regards to the final payment - we have been advised by our business banker that all checks need to be made out to the full name of the business. When we realized that it had been written without the full name, we called to let you know and did offer Zelle as an alternative means of payment. Upon you agreeing to this, we immediately destroyed and discarded the check properly as a safety measure for both the business and you as a valued client. In our conversations in the following days I also offered to pick up a new check, and you asked that we wait until the check had been cancelled and you chose to send the Zelle payment. I hope this response can clarify some confusion and resolve your dissatisfaction with our services. I am truly sorry to hear that your experience was less than excellent. We are always eager to improve and grow professionally and personally so we appreciate you taking the time to leave us feedback. We will take it to our team and make the necessary adjustments to avoid confusion in the future. When we saw your review post we immediately called and left you voicemails in an effort to make this right for you. We were unaware from our communication with you that you were unhappy with our service. Should you decide to give us another chance, we would love to change your experience with us for the better. Please call for details. . Our mission is to provide the best service possible, and unfortunately there can be some missteps along the way. Our promise to you and any future clients - we are committed to constant improvement in our communication, professionalism and quality of services fully acknowledging that mistakes will be made but when they do you have our promise to do our best to make them right."
Keith E.
Sep 2022
Excellent service and work. Waylon was very knowledgeable and professional and worked on a weekend to accommodate my schedule.
Response from Holy Smokes Chimney Sweeps
"Thank you for your kind words and for your loyalty to Holy Smokes Chimney Sweeps!"
Carolyn E.
Sep 2022
We highly recommend We Care Chimney they provided us an fair and honest estimate and the work done in timely manner. Our fireplace need to restored back to working order and they did that. A++++
Response from Holy Smokes Chimney Sweeps
"Thank you for your kind words and your business!"
De M.
Sep 2022
Excellent!!!!!
Response from Holy Smokes Chimney Sweeps
"Thank you for trusting us with your business!"
Scott P.
Sep 2022
Holy Smokes was an excellent company to work with. Very efficient use of time. Answered all my questions in clear, friendly manner. Very pleased with the new chimney rain pan. I highly recommend them.
Response from Holy Smokes Chimney Sweeps
"Mr [Member Name Removed], thank you for trusting us with your chimney needs, and for leaving us a review! It's always a blessing to work with great people!"
Victoria A.
Sep 2022
Waylon did a wonderful job of communicating the scope of work and finishing the project in a timely manner. The company as a whole was very professional from start to finish. Our fireplace looks fantastic. We have no complaints. We highly recommend!!
Response from Holy Smokes Chimney Sweeps
"[Member Name Removed], thank you so much for the review. It was a privilege to do business with you guys!"
Fernando P.
Sep 2022
Excellent job by a group of good guys!
Response from Holy Smokes Chimney Sweeps
"[Member Name Removed] thank you for the review! It was a great experience getting to know you, and We appreciate you allowing us to replace your stove pipe. Please call if you ever need anything!"
Lisa D.
Sep 2022
They located and did a temporary seal for roof leak that two other companies had been unable to find, and gave us information about the extent of the repair needed to fix the damage that the long term leak has done to the roof decking. I am so grateful for their skill and professionalism.
Response from Holy Smokes Chimney Sweeps
"[Member Name Removed], thank you so much for the review! We're happy we could Identify the problem for you! it was a pleasure working with you and [Member Name Removed] if you guys ever need anything else feel free to reach out anytime."
Lynn D.
Sep 2022
They were very professional. Provided timely quote. Did work that was outlined in a timely manner at a fair price.
Response from Holy Smokes Chimney Sweeps
"Ms [Member Name Removed], thank you for taking the time to leave us a review! it was a pleasure working with you. We are grateful that you chose our company to do some work for you abd we look forward to future projects! Blessings!"
Cathy M.
Feb 2022
Honest, knowledgeable and friendly. Very service oriented professionals. Highly recommend.
Response from Holy Smokes Chimney Sweeps
"Thank you for your kind words, we really appreciate you taking the time to leave us a review."
Alex P.
Jan 2022
Chimney cleaning was scheduled and performed quickly, replacing an old chimney cap as well. Professional and did a great job!
Response from Holy Smokes Chimney Sweeps
"We appreciate you and your kind words. Thank you for your business, we look forward to working with you in the future."
Liane F.
Jan 2022
Waylon was great. He came out last minute when I needed someone for a due diligence period for buying a house. He was educated, friendly, honest and thorough. I will be using him for repairs and have already recommended him to my sister for an inspection and cleaning!
Response from Holy Smokes Chimney Sweeps
"Thank you so much for the review! it was a pleasure doing work for you, feel free to reach out anytime! Blessings!"
Robbin W.
Jan 2022
Fabulous. Honest and hard working
Response from Holy Smokes Chimney Sweeps
"MS [Member Name Removed], thank you so much for the review. it was a pleasure from start to finish. Thank you for being so great to work with. Please call if you ever need anything."
Heidi P.
Jan 2022
They were great and so fast! Very very nice and gave lots of good information!
Response from Holy Smokes Chimney Sweeps
"Thank you [Member Name Removed]! It was a pleasure doing business with you."
Ryan M.
Jan 2022
Service was excellent. High quality installation. High integrity.
Response from Holy Smokes Chimney Sweeps
"Thank you for taking the time to leave us a review. We are happy to hear you had a great experience. We hope to continue to earn your business for many years to come!"
Kristen R.
Jan 2022
Very friendly and professional! They were patient and explained everything thoroughly. It's a dirty job... let them do it!
Response from Holy Smokes Chimney Sweeps
"Hey [Member Name Removed], thank you for taking the time out of your day to leave us a review. We really appreciate it! if you guys ever need anything please let us know. Blessings!"
Licensing
State Contractor License Requirements
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FAQ
Holy Smokes Chimney Sweeps is currently rated 4.9 overall out of 5.
Holy Smokes Chimney Sweeps accepts the following forms of payment: CreditCard
Yes, Holy Smokes Chimney Sweeps offers free project estimates.
No, Holy Smokes Chimney Sweeps does not offer eco-friendly accreditations.
Yes, Holy Smokes Chimney Sweeps offers emergency services.
No, Holy Smokes Chimney Sweeps does not offer warranties.