Home Aide Renovating & Repair

unknown

The project went very well. The crew arrived on the day promised and completed the job to my satisfaction. When finished, they removed all the debris from the work site. The workers were very professional and thorough, and I plan to use this company for other home improvement projects. I am so satisfied with the company that I will add it to my neighborhood's website that contains a list of recommended repairmen.

unknown

Vast majority of the work performed is satisfactory, and the attitude of the crew (2 men) was pleasant enough during work. <br /> But there are three (3) areas that has negative impact on our overall experience: <br /> 1. <strong>Underestimated cost by $950</strong>; the final cost would have impacted our decision on whom to hire. <br /> 2. <strong>The repaired window frame is not acceptable to us</strong>: it is too wide, covers substantial amount of glass, and from inside, unfinished  wood, paint and glue stains are clearly visible. When shown that, initially offered $200 refund, then immediately reneged on it. Told us the window is right over the roof, anyway; I guess implying the job does not have to be done right, in fact making me feel that I am unreasonable in my request. The window remains an eye sore, but we'd rather find somebody else to redo it right. <br /> 3. Although not our major complaint, left pieces of rotten wood, old cauking and quite few nails under the work areas and on the roof. On the positive side, I can (and did) use those nails on my DIY projects. <br /> We had hoped to have them do 2 or 3 major work inside and outside the house, but now we are looking somewhere else. Member response: Please note that the provider did not question, correct, explain or comment on the negative points in my review, but instead engaged in "typical" character assassination. I am not going to comment on “difficult customer”; it is his word against mine, although I thought at that time we had quite friendly relationship. However, concerning “hard to set up times “to do the work: ALL the work was OUTSIDE: I did not HAVE TO be home for the provider to do his job. In addition, my wife is a homemaker, ALWAYS home during the day. I am still finding shortcomings in his work: couple weeks ago the downspout next to both 1-st and 2-nd story window came loose, and, equally no more surprising, it exposed a wide and long gap in need of caulking that the provider failed to do. With all the experience since my last review, I am considering changing my rating of Home Aide to D.

unknown

unknown

The repair ended up being much more involved than originally thought.  The floor was repaired without issue.  The repair though required removal of the kitchen cabinets, countertops and appliances and these items required some follow up.  For example, the stove was removed and when it was reinstalled, the burners haven't worked correctly so we need to get that addressed.  Home-Aid was generally responsive to our follow up requests although the process definitely took longer than anticipated. <br />

unknown

Excellent, Tracy is professional, punctual and knowledgeable. I wish we found him years ago, but I'm sure we will use him for years to come. <br />

We have had him out many times and continue to use him.  We have been pleased with his work.

Overall, everything went pretty smooth - our insurance paid for the damages. Workers very nice and cooperative. Excellent job cleaning up after job completion.

This project seemed to take forever. They told us it would take approximately two weeks. The communication was lousy and no one seemed to know what the others were doing. They were supposed to install the tile one day, so they could have someone show up with the vanity and tub, but they showed up with the vanity before the tile was complete. They really dragged their feet when they did show up and sometimes they didn't show up at all.

THEY ARE AN EXCELLENT COMPANY. THEY DID WAY MORE THEN THEY HAD TO DO. I CAN SAY THAT I DID NOT THINK THAT THEY CHARGED ENOUGH FOR THEIR SERVICES. I WOULD DEFINITELY HIRE THEM AGAIN AND WOULD RECOMMEND THEM TO EVERYONE.