Home Comfort Insulation

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Came in, did a great job, and sprayed exactly what we needed. <br />

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They were great! They did the job without us even being home, accessing our house from a key box. That was very convenient. Only issue was that they had to schedule us out 2 weeks- they are busy!

All of the people (salesman and workers) were very nice and easy to work with but there was a disconnect between them. The salesman obviously had never done this kind of work so some things he thought could be done actually wouldn't work. For example, in the kitchen wall, one of the biggest problems with cold intrusion comes from a covered over glass brick window. The workers were unable to fill behind the cabinet there because the drill would have broken the glass, so that will still be a spot of cold intrusion. <br /> The other major problem of disconnect was a crawl space in a room addition. Apparently it is so shallow that no one can fit into half of it to spray. I can't believe the company doesn't have a remote camera they could have used to determine that. The end result is that only half of my crawlspace got the spray foam. They offered to cut a hole in the floor and try to do it that way or to dig around two sides of this room and spray the outside. I passed on those two solutions. <br /> I waited more than three weeks for the salesman to get back to me with those possible solutions. I feel that was poor responsiveness and a lack of professionalism. <br />

The team were very professional, owner came at end of day to check up on quality of job (I asked him to look at my attic insulation, he could have easily conned me into paying for more - he didnt, and told me I didnt really need it... he found another insulation issue but recommended I solve it DIY style!)... so he wasnt interested in the $$$$.... Once he found I was happy with work he left me an invoice, no pressure to pay on the spot. The work has done exactly what he promised and I can recommend using them.

Everything was fine until I got the final bill. The estimate they gave was different and the final bill was different. They had put extra charges. When I called them about it, they didn't back down. They also said that because of the extra insulation they used they did they couldn't reduce the cost. Other than that, the job was done fine. At one point, the insulation had blown in, they had a little problem, but that was worked out.