Home Comfort USA

I can't edit previous review so posting new one: I am revising my previous review. After posting my first review, Danny in Customer Service at Home Comfort USA contacted me. Danny very patiently listened to my situation and frustration and told me he would look into it, but wouldn’t “leave me hanging” and would call back. He did call back and fast-tracked a HVAC technician, Jad, to come out, who was great and called in a higher-level technician two days later. Then the higher-level technician came out a couple of days after that and found we did need a leaking core replaced and said Danny would call me. Danny did call me and went above and beyond to get the part replaced under the manufacturer’s warranty. Two days after that, Home Comfort USA came out, replaced the core, tested our HVAC, and mitigated the labor. We are now VERY happy customers with Home Comfort USA and very grateful for Danny’s great customer service and intervention. I am writing this review on a day in the mid-90s with our HVAC system keeping us VERY comfortable. Thank you.

Botched install job caused damage between share common neighbor wall. Ruined relationship with neighbors. Company representative strong armed, Spanish speaking father to use their flood restoration company. We were going to give them an option to vet three flood restoration companies within Orange County. Craig at Home Comfort decided to use a company out of Perris CA with the understanding that we would get an informed report. No report was provided and restoration company pulled early and never checked the upstairs damaged wall. All agreements were documented on email. Do not believe what they say on the phone. Craig lies and tries to change the Timeline (via email) to suggest that he is the one overseeing repairs, when in fact it’s the home owners requesting license contractors, flood restoration company and damaged insulation attic removal. Company is not backed by Home Depot, as they only responded without any follow through.

furnace service call

Excellent. The onsite customer service and workmanship was Excellent. Over 2 days I worked with Rosie, Adrian, James, Mario, Vladimir and Ron. All were professional, efficient , explained their jobs well, and answered all my questions. Pricing was good. I highly recommend Home Comfort.

I really liked their professionalism and knowledge of their Representative.

The service was very good. the technicians were very good and professional.

Very prompt, professional, and fast. Diagnosed quickly, fixed quickly, and didn't leave a mess behind for me. Super friendly technician, noticed things and struck conversation just to show a personal, polite side. Would definitely recommend.

AC installation

Brent W. (field tech) was very friendly, well trained, and honest. He talked about what he was doing, showed me the test results as he was doing the various check-out procedures, and went through all the inspection findings. NO high-pressure sales pitch for the maintenance contract. Great guy and great company!! We have used another well-known service provider ("good deeds for free"), but Home Comfort USA will get our business from now on. Highly recommended.

From start to finish, all the representatives of this company were polite, friendly and professional. Their salesman, Jay Godina, was super nice and my husband and I would consider him a friend forever. It was a pleasure to have him every step of the project. He assured us we could call him any time. The men that did the tear out and installation, Salvadore and Rafael, were exemplary employees. They were prompt, polite, knowledgeable and trustworthy. We have only praise and no complaints whatsoever. They went beyond expectations. Our hats off to this company and their employees. They will have our continued patronage. Sincerely, Sherry & Keith

The access panel on the unit was slightly bent as was the unit. Instead of repairing the installers taped it up with duct tape. The panel fell off and I had to call for another service man to come out and correct the problem. The second technician did a much better job.

Very professional

Everything went very smoothly. Max was the one who helped us out, and he was extremely respectful and polite, as well as professional in all he was doing. Unlike many others who have worked on our air conditioning, he was very transparent, in the sense that we knew what he was doing the entire time, whereas others would seemingly just waste time being in the attic. All in all, I was very pleased with my experience, and it was great talking to Max. :)

Work starts tomorrow

Mario was very professional and accomodating. He performed all services requested. He did an excellent job and I would request him for maintenance/service any other time. He was also very personable.

Zach did a great job. In and out in a reasonable amount of time counting the paperwork. Looking forward to Zach return in the future to complete last part of work for a part that needed to be ordered and picked up.

Zach was very professional and explained everything so that I can understand since I'm not an air conditioning expert. The budget was great for the repairs needed to the air conditioner. I have small animal that depend on our air conditioning to work. I recommend home comfort to friends and family!!!

Zach and Tim were very professional in checking my air conditioner and solved the problem. I am now a new air conditioning which makes me very happy. They were both very very helpful.

Max was amazing. He was very professional and did a great job performing what was needed. He made sure I was happy with the changes he made. He used shoe covers and respected my house. I am so happy he was the tech sent to do the job.

Mario n manny were very professional satified all of our needs look forward to doing business with this company due to Mario and Manny

It was terrific. Zach was the best! It doesn't get better than this!

Zach was very professional and explained everything to my imferstanding.very pleased with the service. I will definitely recommend it.

Zack did a superb job in evaluating our current system. He arrived on time and did an excellent job in explaining everything. He went above our expectations in making us feel comfortable and made sure we understood what we needed. I sincerely think his boss should give him a raise!

It went well. Zach was very helpful with everything we asked for. Looking forward to future business.

Zach was so terrific and knowledgeable. He explained everything fully that needed to be done for my air conditioner and heater. Thomas the supervisor came over and took his time to explain what needed to be done.