Home Innovations Of Augusta

Delayed and not completed. The work that was completed was satisfactory.

We contacted Tres in January and went over what we wanted done. He came back in February to do another site survey because was wanted to add more to the job. He gave us an invoice for $11,177.30 and required half money down to begin the install. We gave him a check for $6000 dollars which was over the $5588.65 which he required. He said it would be a couple weeks to get the materials together. I emailed 1 month later in March 20th to get an update. He emailed back the same day and said he would see if the stone had arrived. I emailed him back on the 29th and asked for an update. He said the stone arrived the previous Wednesday he would pick it up Monday. He needed to drive up to Greenville to select the slab of wood and would send us pictures of the wood with the stone. I received none. I didn't hear back from him till I contacted him April 25th. He told me he still had to go pick out the wood and that he had 2 deaths in the family the last 2 weeks. I told him to take as much time as needed for this. On May 10th, I asked for an update and he said his wife's father was in hospice and Tres asked me what my availability schedule was for the install. I sent him this and then didn't hear back till about it for a 3 days after texting asking if he received it.. On May 30th, we FINALLY scheduled an install date for July 5th. On June 28, I sent a text asking if we were still on for the install, no response.. On July 4th he sent me a text asking if the stone was delivered to our house Friday, July 1st. No email, text or phone call was sent that we should be expecting the materials. I said nothing was delivered and he said he would pick them up himself. He said he would be at the house July 5th at 10 am and the install would take 5 days maximum. On July 5th at 9:37 AM, Tres texts me "They are looking for your stone". I tell him to keep me posted. At 11 AM, I text for an update and he says they didn't find the stone and he's waiting on a call from management. At 12:56pm, Tres informs me that they can't find the stone and they are seeing how fast they can get it. At 2:17pm, I ask him how we go about canceling and getting our money back. He says he understands and it will take a couple days to process the refund. On July 17th, I sent a text if the check had been sent out. He sent a text the next day that the check went out that morning. July 19th received a check for $5,588.65 which was $411.35 less than the 6000 we gave him. I sent him a text about the error and he said he made an error and would send the remainder. On August 4th and 17th I texted if he sent out the remaining money. He said my text was in his unknown senders folder and that he thought the check was sent out and would check in the morning. Never received anything. Between the time of canceling the install and the final text message, we were able to meet another contractor and get this project done within 5 weeks.

work was to be done on the 1st, 2nd and 3rd of Nov. Trey never showed the 1st day, came late in the afternoon on the second, put mud on the wall. and left. We fired him He was always late, never called. Took a week to get our refund, THAN his bank charged us to cash the check "because of the way the account is set up" We had to pay half down.

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Tres is the most professional and reasonable contractor I've encountered. While other contractors ignored my inquiries because the job was small, Tres called me within 48 hours. He was able to schedule the work right away and came in at less than half the price of another contractor in the area. I will hire Tres again in a heartbeat. <br />

Tres worked with us to decide what would work best for our bathrooms, giving very good advice when needed.  We were not required to invest time or energy traveling in order to choose materials.  He brought everything with him.  He has a wonderfully positive attitude, and went to great lengths to accommodate us.  He's very easy to work with, and was very responsive to our inquiries or any issues that we had.  He is straight forward in giving his opinions, but is also eager to do what we request of him, going beyond what is required. We enjoyed working with him, and would not hesitate to do so again, should the need arise.

My wife and I were very impressed with professionalism of Tres from Home Innovations. We had called several other contractors to look at our scope of work. We had appointments set and no one show up. Tres was there at the exact time he said he would be. <br /> Tres was wonderful to work with, he offered options and possible color schemes to the areas we would have never thought of.  It gave my wife peace of mind. Tres also had very reasonable pricing for the work. <br /> After the he started the work, I was amazed at the detail and time he put in to every piece of tile, back-splash and flooring. He truly cares about his product and workmanship but most of all his customers. I only recommend Home Innovation of Augusta.

<p>On time. clean and professional. would recommend.</p>