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Home Pro Refrigeration
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
New Year New Hours! In 2020 we are open 2nd shift. We hope this will add convenience for our customers who work during the day. Beginning January 6th we will open at 5:30 P.M. and close at 1:30 A.M. No longer will our customers have to worry about missing work. Happy New! 22 years in the field. Samsung and LG certified. Sealed System Specialist. Built In Refrigerator specialist. All Kitchen And Laundry Appliance Repair Service. Serving North Dallas since 2002. We take pride in fast, accurate service. 1 yr guarantee on parts and labor. 85.00 service fee waived with approved estimate. Same Day and Next Service available in most cases.
Business highlights
Emergency services offered
22 years of experience
Services we offer
All appliance repair, Cooktop, Dishwasher, Drye Vent Cleaning, Dryers, Freezers, Ice Machine, Ice Maker, Microwave, Oven, Washers, small and large. Specializing in difficult cases. All brands serviced. Sealed system specialist focusing on high end built ins. Refrigerator
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.820 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-20 of 20 reviews
Barbara N.
Dec 2019
Excellent. Even returned on Sunday to help us put the freezer shelves back in.
Nancy M.
Dec 2019
Wonderful. Mark came very quickly even with it being after hours. Spent time explaining what the problem was. I recommend Mark highly.
Catina M.
Dec 2019
They were professional, prompt and honest. Mark handled the repair and was very informative.
Jim S.
Nov 2019
Very well, available, efficient, pleasant, excellent pricing. Very satisfied.
Richard C.
Oct 2019
Great! Very professional!
Alice P.
Oct 2019
Refrigerator had stop working. Mark was very helpful and got it to work. He was on time and did the work in a timely manner. I will use Mark again if I have any additional problems.
Bridgette H.
Sep 2019
Mark was very professional and efficient! Thank you for a great experience.
Response from Home Pro Refrigeration
"Thank you for sharing. Your a great customer, as nearly all our customers are fantastic too. Let me know if you have any issues. Remember you have a year on that repair, parts and labor. Have a great weekend."
Julie B.
Sep 2019
Everything went extremely well! We had another person work on it and never could fix our problem with the unit. Mark did a great job, and was so easy to talk with and he took the time to explain everything he was going to do. He picked the unit up which was not an easy task, and delivered it back to us in a timely matter. I would highly recommend this company. Very fair price too! We highly recommend Home Pro Refrigeration, we will be using him again.
Response from Home Pro Refrigeration
"Well, I have to say this is a nice reading to wake up to. Thanks [Member Name Removed]! You are a great customer. Very understanding and helpful. I hope we get the honor of working for you again someday. Have an awesome weekend!"
Kimberly D.
Sep 2019
After 3 companies came to our home to repair our fridge and front load Samsung, both of our appliances were broke down within a week with the same problem. After searching and reading about many different outfits, we chose Home Pro Refrigeration. Not only did we see great reviews, but this company was recommended by another stating that they can repair things that no warranty me else can. We called, very easy to deal with. And low and behold, both items repaired within 2 days. Mark will always be our technician.
Response from Home Pro Refrigeration
"Thank You Ms. [Member Name Removed]. Thank you for always calling us. Your new remodel looks great by the way. Don't hesitate if you need something fixed. I'm always here. Have a blessed day."
Kivash N.
Aug 2019
Horrible! If you want a temperamental maniac running through your home slamming doors because he cannot remove a rusted screw in a washer this is the company for you.
Response from Home Pro Refrigeration
"It’s unfortunate that an adult would leave a response such as this on every website we have on the web. We are a very professional company, which would never, and has never behaved in this manner. This is what happened. 1st there were no doors. You opened and closed the front door for me because I had my hands full. Secondly, we repaired the suspension rods. Moved on to replace the lid hinges. When I opened up the machine the bottom of it was completely rusted and the screws were rounded as if someone had worked on it before. I did not attempt to take any screws out. I called you in, and with my flashlight I show you the problem. I informed you I could not repair that part of the machine. At that point you became angry and very intimidating. I at that point asked if you wanted me to remove the other parts and refund your money. You angrily said no..leave it. We removed the othe parts from your bill. Left your new parts on, and you still had a balance due. I told you don’t worry about the balance. So the call did not go exactly as planned due to rust...but no fault of ours...bottom line, we do not require our techs to stay in an environment that is intimidating, abusive, hostile, or if said tech feels threatened. He may pick up is things and leave immediately. This is what happened."
Phillip M.
Apr 2019
Mark did a great job. Fixed it and showed my wife how to keep it from happening again. We will use Mark again!
Marsha P.
Apr 2019
Mark was quick and professional. Overall very good job.
Jeremy M.
Apr 2019
Mark was great. Figured out the problem quickly, ordered the part, and set up install appointment. When part did not come in as expected, Mark promptly called to inform me of the situation and came first thing the next morning to complete the job. He was kind and professional! Thanks, Mark!
Jim M.
Apr 2019
Mr. Mark was good and he knew what he was doing. I would use him again.
Melissa S.
Apr 2019
Home Pro Refrigeration and Appliance did an impeccable job diagnosing and fixing the problem, all while making me feel very comfortable and informed through the entire process.
Jonathan B.
Apr 2019
Mark came out to repair our fridge, which had recently stopped cooling. After reaching out and a quick message exchange we were on the books for a service appointment. The day of the appointment, I got notices of dispatch and estimated arrival time. Mark quickly diagnosed the issue, gave us his assessment and recommendation; not to use his services for the repair based on probable cost versus full appliance replacement. While we don't look forward to appliance failure, we'll be using his services in the future when the need arises.
Response from Home Pro Refrigeration
"Thank You For your comments. I apologize for the bad news we had to give you. Neither of us profit from having to replace a unit versus a repair, but we always give an honest assessment while keeping the big picture in mind. Have a nice Easter."
Bradford S.
Apr 2018
This was the best repair experience I have ever had. Mr. Poquette (Home Pro Refrigeration & Repair) was more than professional, he was a pleasure to have in my home. He knew exactly what the problem was within 5 minutes and was able to fix it in a timely manner. He was courteous, funny and put my mind at easy quickly. I had no doubt that he knew EXACTLY what he was doing and I was right. I would, and will recommend him to anyone I know that needs a repair done. Thanks for the great work!!!! Brad Schuett
Response from Home Pro Refrigeration
"Thank you so much...a very humbling review. This is our goal, every single call we run. We will continue to work hard for all of our customers."
Carsten S.
Apr 2018
Mark is courteous and responsive. Supplied good customer service and expertise to repair job. I supplied remanufactured part for my 20 year old build-in oven.
Ella R.
Jul 2017
it was excellent it was great. We are leaving for a trip and he made sure the part was here on time so that we could pack and leave
Response from Home Pro Refrigeration
"Thank you very much for taking the time to review. Thank you for your business."
Joanne W.
Jul 2017
It was wonderful. I have never had a repair man so pleasant and patient with me. He was also very quick.
Licensing
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FAQ
Home Pro Refrigeration is currently rated 4.8 overall out of 5.
Home Pro Refrigeration accepts the following forms of payment: CreditCard
Yes, Home Pro Refrigeration offers free project estimates.
No, Home Pro Refrigeration does not offer eco-friendly accreditations.
Yes, Home Pro Refrigeration offers emergency services.
No, Home Pro Refrigeration does not offer warranties.