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Home Service Experts Inc
Electrical Baseboard or Wall Heater - Repair, Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install,
About us
Family owned and operated. Call 855-473-2446 or 516-597-4109. Serving Queens, Bklyn, Bronx, Westchester & LI. 24 Hour Emergency Service. We are The CHIMNEY and MASONRY Experts. Chimney cleaning, lining, pointing, flashing, caps, crowns, brick repair & fireplace refacing. We build & repair STOOPS & RETAINING WALLS. WE SPECIALIZE IN HISTORICAL MASONRY!! Senior and Military discounts available.
Business highlights
Emergency services offered
43 years of experience
Services we offer
Chimney work including chimney repairs, chimney liners, chimney sweeps and caps, dryer vent cleaning, fireplace cleaning and repairs, masonry & stucco, tuck-pointing and waterproofing.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8129 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 1% | ||
| 4% | ||
| 1% |
Showing 1-25 of 129 reviews
Jeffery K.
Jun 2017
It seemed expensive, but their office worked hard to meet with us. Good customer service. Everything works well now.
Michael S.
May 2017
.
Nancy A.
May 2017
All went well. Easy to make appointment, they called to confirm the day before, showed up on time, were quick and efficient. Done within a half hour.
Deborah K.
May 2017
I was very please with the professional and friendly service.
Response from Home Service Experts Inc
"Thank you for the awesome review [Member Name Removed]! We appreciate the fantastic grade :)"
Roy B.
Mar 2017
The workers seems very knowledgeable
Response from Home Service Experts Inc
"Thank you [Member Name Removed] for the great review! :)"
Paul M.
Mar 2017
Home Service Experts matched a $50 offer from a competitor when we called them before the job began. They arrived late but called us to explain their circumstances at least three times in advance of their arrival. They had been on another job which ran late because that homeowner had no heat and Home Service Experts wouldn't leave them without heating. Upon their arrival, they inspected our fireplace and immediately explained that there was no need to clean it. They showed me that the chimney was completely void of creosote by looking up into it with a light. When inspecting the fireplace, we told them that water had been accumulating in it. Home Service Experts thoroughly examined the fireplace looking for the source of the leak including getting a ladder and climbing onto the roof. They examined the flashing at the base of the chimney, noted it was not sealed, and went into detail as to how I could test for a water leak and repair it myself or contact someone who does flashing. They also explained and showed me that inside the chimney, one wall of the flue was not concreted (evidently, it should have been) but the owner didn't think that was the root cause of the leak. Overall, they spent considerable time and offered clear and thorough explanations to me, all at no charge. The owner seemed like a very knowledgeable and likeable guy who was really trying to be helpful. Seemed like an old school, blue collar type which I truly appreciated. Would call them again or recommend them without reservation.
Response from Home Service Experts Inc
"Thank you [Member Name Removed] so much for this spectacular review! We're so pleased that you were satisfied with our company :)"
Corpnne R.
Feb 2017
They arrived and made comment about how the chimney was dirty . They said that the chimney was so dirty it was not worth it doing their job that I have to paid around $1000 to have a cleaning what will do the job I told them to do what they were ask for... and after they done it they said that yes, this was enough. They let me a paper telling they had done a 49$ job. I was surprise as I paid you 99$ . I went back to see the offert They cleaned the ashes, did not clean the glasses or the furnace line. I called them... they first said they did not know about the offer and what was proposed .and that the 49$ was what Angie's list pay them. I send them an email with a picture of the offer. The lady called me back and told me that they did the furnace line. I was there, the furnace line is in the basement they never went downstairs.... But hey went outside and said that I need a600$ work on the chimney and I need to do that quickly. I knew about this job, but I was told by several contractor that the job can not be done in the winter otherwise the cement won t dry properly.
Response from Home Service Experts Inc
"Thank you for your review. I am the lady you referred to and I know exactly what transpired so I will be happy to explain once again why they did not want to clean your chimney. You had so much creosote built up that a mere chimney sweep would not have remedied your problem. We did not want to take your money to do a sweep that would not sufficiently clean it. Because you insisted, we did the sweep and left you an estimate of $1000.00 for a chain whipping which was what you really needed. As far as the invoice, the amount was for $59.40 which is what we were given for this job from Angie's List. I explained that you had your receipt from them for $99.00 but for our records we put the amount that we actually received as payment. I also explained that our coupon is only for a fireplace sweep and that we would inspect the heating system but we do not clean it for that price and you would need to pay an additional amount. We inspected and left you an estimate for work that was needed. We never do cement work in extreme cold or when it rains because the cement will not dry properly and then we would have to come back and re do the work. We're sorry you're unhappy but we did our best to explain to you what you paid for and what you needed."
Ash D.
Feb 2017
I'd give them a B.
Response from Home Service Experts Inc
"Thank you for taking the time to review us. If you wouldn't mind, would you tell us what we could have done to receive an A rating? We are always striving to do better and your feedback will be of great importance and help."
Hilda G.
Feb 2017
They were great! Refused to charge me since they thought I did not need a cleaning done. They inspected the fireplaces and gave me a credit towards future work on them. We will call them back when we are ready to begin work.
Response from Home Service Experts Inc
"Thank you [Member Name Removed] for the awesome review! We're so please that you were happy with our service :) We look foward to hearing back from you."
Roger B.
Feb 2017
Good. They knocked it out under 3 hours, in bad weather.
Response from Home Service Experts Inc
"Thank you [Member Name Removed] for the top notch review! We're very pleased that you're satisfied with our service :)"
Wakana E.
Feb 2017
reasonable and was prompt.
Response from Home Service Experts Inc
"Thank you so much [Member Name Removed] for the stellar review!"
Jeff J.
Feb 2017
No issues. Suggested repairs that should be done but no hard sell.
Response from Home Service Experts Inc
"Thank you [Member Name Removed] for the review!"
RACHEL K.
Jan 2017
VERy well and neat!
Response from Home Service Experts Inc
"Thank you so much [Member Name Removed] for the review :) It was our pleasure to service you."
Stephen M.
Jan 2017
Went great they did a wonderful job.
Response from Home Service Experts Inc
"Thank you [Member Name Removed] for the great review! We are pleased that you're happy with our service. It was our pleasure to service your home :)"
Joseph L.
Dec 2016
Excellent. Dom & Sean inspected our current damper which was causing us issues and gave us a fair quote on replacing it with a new Lock Top Cap/Damper assembly which would fix our chimney issues. They returned the next day to do the work and were in and out quickly. Very professional, honest and fair. They left no mess and were a pleasure to deal with. I'd use this company again and can't give them a higher recommendation after other chimney experts were non-responsive to our calls. Home Service Experts, Inc. was the only company that had a live person on the phone to take my call (thanks Rose!). All of the companies had you leave voice mails that were never returned or the phone just rang and rang with no one picking up. Don't waste your time - call these guys.
Response from Home Service Experts Inc
"Thank you so much for this fantastic review! It was our pleasure to service you :)"
Camille M.
Dec 2016
It went well. Workers were professional and friendly. Left everything clean as if they were never there.
Response from Home Service Experts Inc
"Thank you for the nice review. We're glad you are pleased with our service."
Joseph L.
Dec 2016
Efficiently.
Response from Home Service Experts Inc
"We're happy you're pleased with our services. Thanks for the review!"
Alan B.
Dec 2016
Terrific! Very professional
Response from Home Service Experts Inc
"Thank you for your review. We are glad that you're happy with our services."
Gigi G.
Nov 2016
it was wonderful, they came and and did the job well and efficiently
Response from Home Service Experts Inc
"Thank you for the nice review. It was a pleasure serving you!"
Thomas M.
Nov 2016
They were professional I would give them straight A's as they did good.
Response from Home Service Experts Inc
"Thanks for taking the time to give us a nice review. It was a pleasure."
Ajuince A.
Nov 2016
it was fast and went well
Response from Home Service Experts Inc
"Thanks for taking the time to review us. We're always trying to improve, so if you would give us a minute to let us know what we could have done better to serve you, we would appreciate that. Thank you."
Rebecca D.
Nov 2016
They were really fantastic. Super professional, and friendly. They are a company who takes their customer service very seriously. When Nick found the issue with the liner, he made sure I had every opportunity to see what he was seeing, and make sure I was comfortable with the repairs he was recommending. He was easy to work with, very accommodating on payment terms and I would definitely recommend them and use them again. I feel very happy to have found them!
Response from Home Service Experts Inc
"Thank you for the great review. We take customer service very seriously and we're glad that you recognize and appreciate that. It was a pleasure serving you!"
Ashanti M.
Nov 2016
Will hire them again with no question asked. They display clean and professional workmanship.
Response from Home Service Experts Inc
"Thanks for the great review! We appreciate your time and business very much."
Ed R.
Nov 2016
They barely cleaned anything. Were here less than 10 minutes. Said they never inspect chimney at roof. Kept trying to sell me services related to my furnace. VERY disappointed and a waste of money.
Response from Home Service Experts Inc
"Thank you for your review. We're sorry that you were unhappy with our services. While we cannot speak about the quality of the cleaning as we are unable to see that, we would be happy to come back and check the work. As far as your other ratings and time that we took to clean it, we do have a discrepancy. You rated us C for responsiveness, however, you bought the service on 9/1/16 and you were booked that very same day. You gave us a B for punctuality, however, you were in a 9-12 slot and the technicians arrived at 10:40 am, which is within the appointment slot. You claimed that they were there for 10 minutes but our tracking system tells us that they arrived at 10:40 am and they left at 11:09 am. That is sufficient time to do a fireplace sweep. Again, if you would like to call the office, we would be happy to come back out and take a look at the work performed as we appreciate our customers and their business. Thank you."
Gary K.
Oct 2016
They tried to sell me a whole bunch of stuff that I wasn't sure that I needed so I don't appreciate that. My interaction with them was fine. The work was okay. Their punctuality was fine. I would consider them.
Response from Home Service Experts Inc
"Thank you for your review. We're not sure if you have us confused with another company, though. We were there on 3/16/16 because your plumber advised you to call us due to a draft problem with your heating system chimney flue. In your case, a cleaning would not have solved your problem. We relined your chimney as was needed to get your flue drafting and up to safety standards."
Licensing
State Contractor License Requirements
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FAQ
Home Service Experts Inc is currently rated 4.8 overall out of 5.
Home Service Experts Inc accepts the following forms of payment: CreditCard
Yes, Home Service Experts Inc offers free project estimates.
No, Home Service Experts Inc does not offer eco-friendly accreditations.
Yes, Home Service Experts Inc offers emergency services.
No, Home Service Experts Inc does not offer warranties.