Homestead Exteriors Inc.

"As an owner i wanted to grow my business, so i hired someone that had an excellent recommendation for this individual. He had done the quote on this home of which the owners had gotten another bid from a painter they use all the time and he wanted 15,000.00 clearly for the size of home that was a huge amount of money on there income level and i sympathized with them and told my sales man not to gouge them but put it in writing exactly there expectations and give them a competitive price. So in working out the details my sales guy ran this job and didn't do his job in follow through with making sure everything was done properly and to the customers satisfaction. I was contacted after the job was done and they signed off on it they paid us. The owners contacted me about 9 month later with some problem areas and i sent guys back to take care of the areas they posted pictures of on there complaint. I went back and spent 60 hours of fixing everything. I also explained that the bubbling paint areas is typical for the old paint to bubble off the substrate or siding because of all the years of expansion and contraction the paint will look perfect and then with the addition to putting new paint on it can make old smooth areas on the siding bubble which is not a failure of prep work, just simply an unforeseen issue that happens on older homes. As far as windows and caulking : Old homes need constant maintenance, especially window trim because of all the movement in the seasons of expansion in winter and shrinkage in the summer caulking points need to be checked yearly. On any bubbles on the home if you cut them you can crape that bubble off and look on the back of it . you don't see the new paint color you see the old paint color which means it isn't the paint or our lack of prep it was failure of an unforeseen nature that just requires an adjustment on the bid price to fix . You have to strip those boards as needed because even if you scrape them off and then fill and sand it smooth another bubble will appear on the same piece of siding in a different location. I really had bent over backwards in fixing this homes problems and i feel terrible that they were unhappy with my company in the first place which was why never again will I trust anyone with my customers other than myself. Also i would like to point out that this job was done before i became a Angies list business advertiser, they have joined just to seek me out to put a bad reference on here to ruin my ratings. I take my business personal and do the best job possible for a great price and above all i would rather go broke to make a customer happy than have them unhappy."