Approved (Corporate)
Hope Plumbing, Heating, and Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We specialize in working on older homes and those problems that require unique solutions. We offer full service residential plumbing services to customers looking for "long-term" and "efficient" solutions. We work on the following plumbing items - toilets, sinks, water heaters, tankless water heaters, sump pumps, water softeners, faucets, garbage disposals, drains, gas lines, clogged drains, water lines, main lines, and all other non-listed residential plumbing needs.
Business highlights
19 years of experience
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.61,142 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 4% | ||
| 2% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 1142 reviews
Amy _.
May 2026
Sewer Main - Clear
They were very accommodating when scheduling an appt but after that it went south quickly. I called the for sewage backing up in my tub. Hope plumbing came out and didn't even try to unclog it. Instead they immediately tried cut get me to have them dig up and redo my main sewer line. I told them I wanted a 2nd opinion because it was crazy expensive. I got a 2nd opinion thru rotorooter and it only needed snaked. It was a bad clog. Rotorooter charged me under $500 with warranty, while Hope plumbing would of charged $50,000. Going forward, I will never use Hope plumbing for anything. I will use rotorooter, knees electric, and summit comfort solutions. Those are honest companies. Hope plumbing is now run and owned by investors. They sold out about a year ago to these investors from Arizona, so all the commercials on the tv, radio, billboards, internet, are all fake. I'm writing an honest review so other ppl don't get suckered into their bad business practices.
Abigail B.
May 2026
Drain Clog or Blockage - Clear
They were more than happy to schedule an appt to get in the door. My issue was that I had sewage backing up in my tub. Hope showed up and didn't even try to unclog. He jumped the gun and insisted I needed to have my main sewer line redone. I told him I needed to have a second opinion because of how crazy expensive it is. I got my second opinion thru rotorooter and I can't brag on them enough! They knew instantly that all I needed was a good snake down my drain. They charged under $500 with a warranty. Hope plumbing is run now by investors who don't care about the customer. I personally know a former employee of Hopes and yes, they've really gone downhill since the investors took over. If you don't mind paying thousands of dollars for scrappy service, then this is who you should call! Never again!
Amy _.
May 2026
Central A/C - Service or Repair
We have a story for you. On April 20, we had Hope Plumbing Heating and Cooling come out to do a routine tune up on our ac. Our former HVAC company merged with them, so that is why we had them come out. He did not want to do a tune up because the unit is 10 years old. He told us our unit is leaking, it could fall thru the floor, the blower was pulling too many amps and that we needed a new one. The cost for a new HVAC system, even with a discount, would of costed $13,800. We wrote them a check for $2,000 as a down payment so we would not have to finance so much. He told us they would not deposit the check until the job was completed, which was scheduled for April 27. I called our bank on April 24 to make sure it did not get deposited, and yes, they did on April 21. I called them and cancelled the job. I told them we wanted our money back. They called and left 2 different voicemails, that are still on my voicemail, telling me they would process a refund and it would go in the mail either tha
Nicolette F.
Apr 2026
Drain Clog or Blockage - Clear
Excellent
Maureen M.
Apr 2026
Faucets, Fixtures and Pipes - Repair or Replace
I had a very negative experience with Hope. They misdiagnosed the problem, did shoddy work on the installation they said would fix my problem, which resulted in my spending over $3,000 unnecessarily. Then, only after I had another one of their plumbers come to the house and diagnose the problem that I had originally suggested, and I wrote a negative review (after waiting over a week to hear back from them) did they refund the money at the same time as asking me to delete the review. The actual problem was one I had suggested to them and that I've now been told was extremely obvious and couldn't have been missed by a competent plumber but could have been missed by someone wanting to make more money. I've since had the problem resolved for less than $300.
Jonathan V.
Apr 2026
Faucets, Fixtures and Pipes - Repair or Replace
It seems it was way overpriced. The professional was nice and did his job well
Debbie F.
Jan 2026
Faucets, Fixtures and Pipes - Repair or Replace
They were excellent!
Patrick C.
Dec 2025
Gas Furnace / Forced Air Heating System - Repair
I contacted Service Plus/Hope Plumbing on a Friday around 4 p.m. after the gas company shut off service due to a leak, leaving my tenant without heat. They charged a $675 diagnostic fee (which they later offered to remove) and quoted $2,130 for repairs, promising the total would be no more than that. After more than eight hours on-site, they said all leaks were fixed and the line was holding pressure. An hour later, the gas company retested the line and it failed. Despite repeated calls, no one returned until Monday at 11 a.m., nearly 40 hours later. The new technician said the home needed a full re-pipe for an additional $1,500 and told us the account would go to collections if we didn?t pay for the failed repair. He also asked my tenant if she wanted the gas turned back on despite an active leak. I hired Absolute Comfort, who found and fixed the real issue in under 30 minutes for $650. Based on this experience, I cannot recommend them.
Allan F.
Nov 2025
Faucets, Fixtures and Pipes - Repair or Replace
Hope Plumbing diagnosed the problem quickly and correctly.
At this time i only needed an estimate.
Adam H.
Feb 2025
They didn’t do anything that I asked of them and they suckered me into some membership. Very disappointed
Response from Hope Plumbing, Heating, and Cooling
"Dear [Member Name Removed], We appreciate your feedback and want to ensure any concerns are properly addressed. However, it seems there may be some confusion regarding our company. Our records indicate that we visited your home once on September 30, 2024, at which time you chose to sign up for an annual membership. On that day, you utilized the free camera scope that comes with the membership—a service that is normally a $300 charge, but was provided to you at no cost. Your membership includes waived trip charges, a 10% discount on completed work, and several free benefits, including a plumbing inspection, water heater flush, water quality test, main sewer line cleaning, and a follow-up camera inspection. All of these benefits are still available for you to use, except the camera scope. Please reach out to us at 317-641-4673 so we can clarify any misunderstandings and ensure you receive the full value of your membership. We appreciate your time and the opportunity to assist you! Best regards, Hope Plumbing"
Lisa C.
Jan 2025
"So glad to have used Hope plumbing! Called in the morning and had my water heater working within the hour. Service was prompt and professional. Left the area cleaner than when the plumber arrived. Price was reasonable. Couldn’t have asked for more. I’m definitely team Hope for all of my plumbing needs going forward!"
Response from Hope Plumbing, Heating, and Cooling
"Thank you so much for the fantastic review! We're thrilled to hear that our team could get your water heater up and running within the hour. We always aim to not only provide prompt and professional service but also to leave your space spotless—and it'[Member Information Removed] wonderful to know you noticed. We're honored to have you on Team Hope and look forward to taking care of all your future plumbing needs. Thanks again for choosing Hope Plumbing!"
Paul J.
Jan 2025
They were prompt in giving an estimate and a good price. Provide a good quality options. Showed up as expected were professional and did a great job. I would be happy to call them for other jobs.
Ron S.
Jan 2025
Went great
Dan M.
Dec 2024
I posted a negative review the other day in frustration....today their rep called, apologized for the confusion, and insisted on finishing the original scope at no charge. Very professional and much appreciated. If I could figure out how to take down my negative review, I would!
Dan M.
Dec 2024
VERY DISAPPOINTING! Terrible communication, bait and switch, reduced the scope of what they said they were going to do and then wanted $6000 to finish what they originally promised.
Response from Hope Plumbing, Heating, and Cooling
"Hi [Member Name Removed], I am very sorry to hear that you were disappointed with your service with us, but we'd love to speak to you regarding your concerns. I have escalated this to Quality Assurance and someone should be reaching out to you within the next 48 hours."
Norman T.
Oct 2024
Replaced on the same day.
Eugenia W.
Oct 2024
It went really well
Denise F.
Sep 2024
Great! On time, personable, delivered what they promised.
Laurie S.
Mar 2024
Great! Really nice and friendly guy. Work completed when stated. Hope Plumbing gave all its customers a red rose. It was Valentine’s Day.
Mae G.
Feb 2024
Plumbing problem was repaired.
LISA M.
Feb 2024
Excellent! Problem solved.
Dawn M.
Nov 2023
It went excellently! I was contacted immediately after putting in a request, the communication throughout the whole process was stellar, and the technician was friendly, informative, and did excellent work. We got a job well done at a fair and reasonable price.
Response from Hope Plumbing, Heating, and Cooling
"Thank you so much for the review [Member Name Removed]! We appreciate you reaching out to us and allowing us to come in and help you with your plumbing needs. Please reach out to us in the future if you need any further assistance :)"
Brittany H.
Aug 2023
Hope plumbing is such a wonderful company. I hope they are here for generations to come! The customer service employees are super helpful. Kayla in particular. She was caring and addressed every concern I had. They come out in a timely manner, fixed the issue that I had and now everything is working beautifully!!! THANK YOU!!!!! Woohoo to no more leaks!!!
Response from Hope Plumbing, Heating, and Cooling
"Thank you, [Member Name Removed] for that wonderful review! We love Kayla just as much as you did :)"
Christopher M.
Aug 2023
Everything was great. They took the time to go through all the plumbing and make sure there were no issues before swapping out the water heater I provided and even came back to do warranty work with no problem.
Response from Hope Plumbing, Heating, and Cooling
"Thank you for the review [Member Name Removed]! We appreciate having you as [Member Information Removed] customer and look forward to working with you again in the future!"
Jane W.
Jun 2023
We signed up for their service for which we were charged a monthly fee. The service gas us service calls for free. I needed a garbage disposal remounted under the kitchen sink. The garbage disposal was already in place. it just needed to be remounted under the sink using the existing hardware. Hope plumbing came an performed the work in about 10-15 minutes. The only tool required was a screwdriver. For this service, I was charged $312.00. Outrageous. $1248/hr.
Response from Hope Plumbing, Heating, and Cooling
"Hi [Member Name Removed], I would like to sincerely apologize for your negative experience with Hope Plumbing. Our Quality Assurance Representative has attempted to reach out and left a couple voicemails. We would like to figure out a solution, so I would be happy to have her reach out to you again, or feel free to contact our office to speak to her directly. We looking forward to speaking with you and working towards earning back your business."
Licensing
State Contractor License Requirements
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FAQ
Hope Plumbing, Heating, and Cooling is currently rated 4.6 overall out of 5.
Hope Plumbing, Heating, and Cooling accepts the following forms of payment: CreditCard
No, Hope Plumbing, Heating, and Cooling does not offer free project estimates.
No, Hope Plumbing, Heating, and Cooling does not offer eco-friendly accreditations.
No, Hope Plumbing, Heating, and Cooling does not offer emergency services.
Yes, Hope Plumbing, Heating, and Cooling offers warranties.