HS Sewer & Drain

GREAT JOB!

We called HS Sewer & Drain on September 27, 2016, when the alarm on our sewer pump went off. Dale Howard came out and inspected our pump and let us know that there was water in the motor, so it could be repaired but the repair would not be guaranteed. He quoted us $3650.00 for a new pump system, and told us the new system would be an upgrade. Three weeks after the new system was installed, the alarm went off indicating that our pump system was not working. After contacting Mr. Howard, he said that he would be out that afternoon. He never showed up for the appointment, after a week of trying to get him to come fix the pump, we contacted another company. We then found out that our old pump system was under warranty, which Mr. Howard should have known, and the “upgrade” we received was actually a downgrade. After bringing this news to Mr. Howard's attention he admitted it was his error, but has done very little to make the problem right. He did say that he would refund us our money but we have not received it. We had to contact another company to come out and finish the job that Mr. Howard has failed to complete in three months. We have spend almost $8,000 on a job that should have only cost us a few hundred. We have filed a complaint with the BBB and are considering taking this to small claims court if we do not receive a refund soon.

Dale is terrific. I was immediately impressed by his knowledge of my situation, and felt like I had a partner in figuring out what needed to be done. I was on borderline warranty situation so he helped me advocate for a replacement by the company (which ultimately didn't work, but that's only because Zoeller is tight on their warranty policy). Realizing I needed to replace the pump, Dale only charged for an installation and not for the diagnosis. That was helpful. He found a way to get us up and going quickly, even though he had other jobs underway. I was really pleased with the work. If you have a problem with your sewer lines, septic or any pump systems, Dale at HS Sewer & Drain is the guy to call. I have no doubts about making that recommendation.

We joined Angies list because we were having a hard time finding a company that could come out in a emergency. After wading through the list of contractors, trying to find one that was available, we called this company. The on call guy answered right away and was very friendly. He was at our door in about two hours and went right to work. (Pretty impressive for 9 at night on a friday.) He figured out that the main sewer line going to the septic tank was clogged. After about a hour of snaking he was able to unclog the pipe. What was really impressive is how well he protected our home from the nasty mess that came out of the pipe. I definitely recommend this company and will use them again for all of our plumbing needs.