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Hugo Carpet Service LLC
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
We are a full service remodeling company specializing in flooring, ceramic tile, and painting. We are available nights and weekends and cater to the clients needs to get the job done right and on time. We strive to provide the highest quality and are available for all incoming calls 24/7. We are fully Licensed, Bonded and Insured. Call today for a free estimate and we schedule according to our clients needs.
Business highlights
Emergency services offered
19 years of experience
Services we offer
Bathtub Refinishing, Carpet. Interior and exterior Painting, Ceramic Tile, Flooring: Hardwood (Installation & Refinishing), Full Service Remodeling, Plank, Vinyl, and Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.917 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-17 of 17 reviews
Christy J.
Jul 2020
These guys were great. Very responsive and work was beautiful. I had new carpet installed, ceiling repair and painted, walls painted, exterior power washed, deck repaired and painted plus a few other odds and ends. I was very happy and will be keeping them on my phone for any further projects.
Yvonne L.
Dec 2019
Good. The installers were very respectful.
Santo S.
Nov 2019
Went well, he did a great job and cleaned everything afterwards
Wendy P.
Aug 2019
I needed my carpet repaired because my dog made a hole in it. So I used Angie’s list to make some calls. I called on Thursday and they were able to come in the next day to check it out. The service provided was efficient and the workers were punctual. I can’t even tell that there was ever a hole in my carpet. I also liked that they were nice and friendly when I talked to them. I would definitely recommend them to others.
Margaret B.
Jul 2019
It went really well. I needed two large rooms done (removing carpet and installing laminate floors I had already purchased). I had put in a request on Angie’s for a quote and I received a call right away. Mario was able to come over the same day and give me an estimate. It was almost half of what I had received from other floor install companies. They were able to schedule me in right away. And the job was done in one day. The floors look great! No complains.
Rex M.
Jul 2019
On time arrival and work completion timeline was exceptional!
Diane H.
Jun 2019
It went well. Mario came out promptly to access the damage to my basement and gave me an estimate that was within my budget. The work was scheduled and completed within a week. The guys Antonio and Daniel repaired drywall, baseboards, shoe molding and replaced the vinyl flooring in the bathroom. They also painted two large walls. The guys did an excellent job matching the stain on the shoe molding. And I just love the bathroom floor...what a great job. The job was scheduled to be finished in one day but they had a problem finding the shoe molding that matched. They were back the day and all is well. What a great job guys. I will definitely use their services again.
Response from Hugo Carpet Service LLC
"Thank you so much for sharing your experience. It was a pleasure working with you. Sincerely, Mario Arias Senior Sales Manager Senior Project Manager Hugo Carpet Service LLC (240) 899-7180"
Jay P.
Jun 2019
Mario was wonderful to deal with. Great communication and follow through. I would highly recommend this company!
Response from Hugo Carpet Service LLC
"Thank you so very much. Im glad you enjoyed your experience with us. We look foward to working with you in the near future. Sincerely, Mario Arias Senior Sales Manager Senior Project Manager Hugo Carpet Service LLC"
Reba Y.
May 2019
Mario responded to my inquiry very quickly. He was very professional, courteous, his team did quality work and the cost was reasonable. I had already purchased the carpet, but his challenge was to get the job done before the weekend. I was very happy Hugo Carpet Service was able to complete the work in a timely manner. Mario also followed up with me to ensure that the job was done to my satisfaction. I would use their service again.
Response from Hugo Carpet Service LLC
"Thank you so much for taking the time to share your experience with us. We look forward to working with you in the future. Sincerely, Mario Arias Senior Sales Manager Senior Project Manager Hugo Carpet Service LLC (240) 899-7180"
Elizabeth O.
May 2019
Mario, who is their senior project manager and his team were extremely courteous and responsive. These guys are real professionals and in the end, I was really satisfied with the work and services they provided. I will hire them over and over, and definitely will recommend them. Thank you so much Hugo Carpet Services!!
Response from Hugo Carpet Service LLC
"Dear [Member Name Removed], Thank you so much! It was a real pleasure working with you. Always a warm welcome. We look forward to working with you in the future. Sincerely, Mario Arias Senior Sales/Project Manager (240) 899-7180 Hugo Carpet Service LLC"
Caitlin P.
Apr 2019
Our experience with Hugo Carpet Services was fantastic. After speaking with David on the phone, they came out the next day to look at the work that needed to be done and give us an estimate. We received our estimate the next day and they started the work 2 days later. They're extremely professional and punctual. We are extremely happy with the work and will be hiring them for future projects.
Response from Hugo Carpet Service LLC
"Thank you for sharing your experience. We look very much forward to working with you in the future. Sincerely, Mario Arias Sr Sales Manager Hugo Carpet Service LLC"
Dawn A.
Apr 2019
From the onset, I had an AMAZING experience with Hugo Carpet Service. Mario, the Sr. Sales Manager, was a gem and he values effective and efficient communication. They came out and did an estimate, I asked a few questions and the responsiveness was on POINT. Additionally, I caused a scheduling mishap and they were able to accommodate my schedule changes. I also appreciate that they were able to install the flooring that I already purchased. The floor looks great and I have ALREADY (and will continue to ) recommend them.
Response from Hugo Carpet Service LLC
"We appreciate you taking the time to share your experience with us. Thank you so much for the opportunity to work with you. We're always just [Member Name Removed] phone call away. Sincerely, Mario Arias Senior Sales Manager Hugo Carpet Service LLC"
Benjamin C.
Apr 2019
It was really good service I really recommend them to everybody . The technician was really respectful, on time, professional people and they were really good with everything.
Response from Hugo Carpet Service LLC
"We appreciate your feedback and look forward to working with you again. Sincerely, Mario Arias Senior Sales Manager Hugo Carpet Service LLC (240) 899-7180"
Ralph W.
Mar 2019
excellent services, and installer
Response from Hugo Carpet Service LLC
"Thank you [Member Name Removed]."
Tanya D.
Mar 2019
Excellent great job, people always admire my beautiful bathroom.
Response from Hugo Carpet Service LLC
"It was our pleasure. We look forward to working with you in the future. Sincerely, Mario Arias Senior Sales Manager Hugo Carpet Service LLC (240) 899-7180"
Alex L.
Mar 2019
Professional, willing to negotiate pricing
Response from Hugo Carpet Service LLC
"Thank you for taking the time to share your experience with us. Its always a pleasure working with you. Sincerely, Mario Arias Senior Sales Manager Hugo Carpet Service LLC (240) 899-7180"
India B.
Mar 2019
Installers did a excellent job ! Scheduling was very easy and they kept me updated throughout the entire process. I highly recommend Hugo and will be working again with his company in the near future
Response from Hugo Carpet Service LLC
"It was our pleasure working with you. Thank you for taking the time to share your experience. We very much look forward to working with you again. All the best, Hugo Carpet Service Team"
Licensing
State Contractor License Requirements
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FAQ
Hugo Carpet Service LLC is currently rated 4.9 overall out of 5.
Hugo Carpet Service LLC accepts the following forms of payment: CreditCard
Yes, Hugo Carpet Service LLC offers free project estimates.
No, Hugo Carpet Service LLC does not offer eco-friendly accreditations.
Yes, Hugo Carpet Service LLC offers emergency services.
No, Hugo Carpet Service LLC does not offer warranties.