Hunley HVAC Heroes

Initially, my interaction with Hunley was good. A technician (Nick) found an issue with a hose that connects to my furnace. A small piece of plastic was lodged inside, which Nick removed. He was thorough, knowledgeable, & friendly. He even took the time to share a tutorial on how to read and understand my furnace error codes. His visit cost $186.40 & my furnace was blowing warm air again. However, about 6 hours afterwards, my Nest gave me a "critical error" alert that said there was a severe problem with the furnace running while the temp inside the home decreased. I immediately informed Hunley about the problem. On 4/17, the owner (Brian) was due to arrive at 10am. By 11:30am, I was told he was stuck in traffic. We rescheduled for him to return at 4:30. He arrived late again and in an unmarked truck. After about an hour, Brian said that he thought the circuit board was broken. He also described other scenarios that could explain why our furnace wasn’t working correctly. He suggested that the furnace needs to be overhauled completely, even suggesting that it would require moving it outside since repair is very labor-intensive. His communication of this alleged problem with our furnace was not persuasive, clear, or understandable. I asked Brian why his diagnosis was so different than his employee’s diagnosis a week prior (i.e., when Nick visited). His response was, “he’s only got 3 years of experience & I have 12. I also own this company, so there’s that.” I was uncomfortable with this response and I found it strange to take such a defensive position- especially since it’s rather degrading to his employee. Brian also said that he doesn’t spend much time on service calls and, instead, spends most of his time in the office. This evidence undermines my trust in his competence and skill. To move forward, I needed more information from him before I agreed to the investment he was asking for (e.g., the cost of labor was described as “at least $1,200”). I was asking another question when Brian suddenly said, mid-sentence, that he needed to get home to his family. He then picked up his bag and sulked back to his truck. He left with an abrupt “I’ll issue a refund for everything” & drove away. About 20 minutes later, I received a text from Brian that acknowledged his unprofessional behavior & offered an apology. He also stated that he’s “going through a lot right now” as an explanation. By his own admission, Brian was grossly inappropriate. I rejected his offer to perform future services because I do not feel safe with him in my home and would not trust his work. I feel compelled to share my honest account of experiences with this company in hopes of warning other homeowners in Morgantown. I also found out that Brian contacted other HVAC COs to see if they had me as a customer. This behavior was reported immediately. Brian told us that (1) our furnace error code was reading incorrectly, (2) the entire unit needed to be overhauled, (3) flickering flames proved there was a leak, and (4) more than $10k would be required for repair. Thankfully, another HVAC company confirmed the inaccuracy of Brian's claims.

On time and very professional.

Our experience was nothing short of exceptional. They were punctual, professional and friendly. We will definitely be contacting them for anything we need in the future.

Excellent job

Unbelievably well. Hunley and his team are top notch and really do a great job. Great customer service as well.

Always a good professional experience.

It works fantastic, it also looks very nice and very easy to maintain. Love it very much

Amazing company. Extremely skilled crew! I highly recommend.

Excellent communication and service. Project completed on schedule as promised.

Amazing work with an excellent team. They always add a personal touch that can't be found with bigger non local companies.

They are a wonderful company that does great work!!

This business is honest, affordable, friendly, and quick. I have never had a better experience. I will hire again

All work went very well. They get out to fix your equipment very soon after you contact them and always look for the best and most cost effective way for you. Wouldn’t use anyone else.

We have used Hunley hvac for the last4 years they are a great company to deal with Very knowlagable and professional

Installation was completed on time and the team was very professional. I recommend Hunley Heating and Cooling for all heating and a/c projects!! They are the best in the state of West Virginia!