Hurley & David Inc

Hunter was a real professional, a skilled mechanic, and a very personable young man. He was very thorough in his work and addressed all of our concerns. He is a valuable asset to his company.

I took off work. The technician arrived said they were not qualified to work on Combi-tankless boilers; though I had explained over the phone when making the appointment; the Combi boiler I had, and the code e352, that I couldn't maintain heat. The boiler shutting down, and I worked nights; so please don't arrive before noon. Upset, I bleed the system myself and refilled going by the Navien manuals I had. The code e352 was gone. The psi was lower, the boiler didn't shut off. But psi was still a little high above 30. Hurley and David could only reschedule for the next day 12Pm to 4PM. Getting up (sleeping in because I work nights) I had 3 phone calls from 9:30am on, Hurley and David saying they were unable to reach me. That additional frustration got ironed out. A technician was sent. His name is Macauley. He immediately knew I needed an expansion tank and replaced same. The price was high, but his professionalism and communication skills made all the difference. And the psi normal

Hurley & David came on Jan 14th removed the 36 year old boiler and installed a new system. It took them three days to complete the job. I was impressed with the total install and the experience that the technicians displayed to me. Its been two days since the boiler system was installed and everything is working fine. I definitely would recommend Hurley & David for thier professionalism, expertise and object to detail.

Called customer service to cancel a service agreement. The rep told me I would be issued a refund shortly. Three weeks latter no refund. Repeating calls and was told the accounting dept. would be in contact. Yet I have not heard from them either.

Will be finished Friday. Excellent experience.

The thermostat on the mini split is set for 62, my bedroom is 86. Kitchen is 78. Not happy. The living room, where the mini split is installed, is 72. I guess I'll have to sleep in there tonight.

They were excellent.

Awful. They did show up to diagnose within 24 hours. However, before leaving they left it that the part should be available for pick up at supply warehouse the next morning and heat should be back up and running next day by noon. Sounded good, especially considering middle of winter and house full of people and pets. No call, no follow up next day despite multiple attempts to get an update. BTW, was going to cost us $560. Day 3, I had to do something because worried about freezing temps and pipes. Found part for $10, ordered and received from Amazon within 24 hours, installed myself in 15 minutes. Total cost, $9.68. Labor rates for HD Air must be over $500/hour. Be aware, you will be ripped off. I used them a few years ago, service subpar, but gave them a second chance. Never again.

Worst service and Integrity of any company I've ever dealt with. If I could choose negative stars I would. We had Hurley and David replace our Furnace, AC and Water Heater over the summer. We contacted them multiple times to arrange the inspection for the plumbing and other work. They said they had contacted the city but they weren't doing inspections due to Covid. 2 months after the work was completed we filed for Energy Efficiency rebates for the upgraded equipment and were told that the AC unit did not meet the energy efficiency ratings for the rebate. After numerous attempts and 2 weeks of calls and messages, finally received a call from the Salesperson, Bill Desilets. He stated he had been informed that there is no 16 seer unit (what we were quoted and paid for) for a home my size, and that they had upgraded me to a better unit, however that unit was still not 16 seer and not as efficient. Bill explained that while I was quoted for a 16 seer unit, the unit they intended to install was only 14 seer. Due to supply issues they had to "upgrade" me to a better unit, that was still only 15 seer. I was never informed of any of this until we filed for the rebates. After some back and forth Bill Desilets said his manager approved a $1550 refund - $250 for the rebate, and $1300 in estimated savings between the 15 seer unit installed and 16 seer we paid for. They also made arrangements to have the inspection completed, which miraculously they were able to call and have done the same day. The plumbing work failed inspection and needed to be re-done. The plumbing work has been completed, and the updated inspection completed. However HD has failed to ever refund our money and now is not returning calls (most recently yesterday 12/30/21). This was a clear bait and switch in my opinion- they never had intention to install the equipment they billed me for, never notified me of the changes, and knew they could not (which they confirmed via email) install the agreed on equipment. Customer service is terrible in general also, getting through their call center is impossible. Save your money and headaches and find another company. HD take your money and end their service to you there. We'll be filing a BBB complaint and then contacting an attorney pending the outcome of that. Terrible company.

I will never recommend this company to anyone.

I had two successful furnace checks with this company. The first time was so good I bought into their yearly service plan. On the second furnace check, they changed out some parts and it was expensive but services were professionally done and rendered. The third time was tonight. I called them because the furnace was out and my son said it was thirty degrees in the house - I am in South Carolina for work. I called them and they said they would dispatch a technician within a few hours. They then called me back and said I hadn't renewed my service agreement so the 40 dollar fee just became 199. I said I had asked for a renewal and never received one evidently but I would still pay the difference. An hour later another person called me and said there was nothing they could do about the 199 fee. I said I don't care at this point how much it is, please send someone to service the furnace. At this time it was around 930 pm. At 1230 in the morning I called back as nobody has shown up. The person who answered the first time responded, said the other lady scheduled a service for the morning, and there was no longer anyone who could come out tonight. They were totally unprofessional, not apologetic at all, and still wanted to charge me the 200 service fee despite jerking me and my son around. I will never do business with this company again.

Prompt, courteous and professional. Would defend Neely use again and recommend to others.

They installed a central air system in my house 8 years ago, from year one it never worked properly. After countless repairs that happened almost every year, they were able to fix the heating, but the AC is still broken, they had to add coolant twice, and this year it’s low again, now they refusing to take responsibility, and fix the system properly, all these years they were blindly replacing different parts of the system without the proper diagnosis, so now I’m stuck with a broken product. Their customer service is awful, they never call back when they promised, just a horrible experience, avoid them at all cost, they sell defective products.

Bathroom faucet installation

Plumber was careful to check where the leak was coming from and then was able to repair it. The plumber explained everything carefully. Excellent workmanship and excellent people skills,

My parents shower was leaking and causing damage to the ceiling below. Prior to calling Hurley and David four different plumbers had looked at the shower and could not find the leak. I called Hurley and David and they came to my parents’ house within a few days at which point we had the pleasure of meeting Tim, a master plumber. Within 2 minutes of him looking at the shower base he found the leak and explained clearly what needed to be done. We learned among other things that a kitchen drain had been installed instead of a shower drain. A few days later Tim retuned and in under an hour replaced the drain. He was friendly and very professional throughout his visits. I was so impressed with his work I will be hiring him to do some plumbing work in my house. I highly recommend that you consider Hurley and David and especially Tim for all your plumbing needs. They are the best!

Luis was fabulous. Responsive, professional, and attentive. Always a pleasure to contact the office as well. I would definitely use this service again.

excellent service

Very professional... cleaned up any mess... answered questions...

Good they show up time clean up

The guys did an excellent job and were very efficient and personable.

Great job very professional!

Friendly and professional, Tim was a pleasure to deal with and gave helpful advice. Definitely hire them again!

It Went very well

The technician sent to our house was professional and polite. Diogo explained what needed to be done and why and the approximate cost. He also gave us other options on how our central air could be fixed and left the choice up to us without being pushy.