Hurricane Fence Company Inc

"Thank you for trusting us to do your fence"

"We were hire to installed a horizontal fence with a sliding gate which could not finish because Mr [Member Name Removed] (home owner)] was doing the concrete work AND we could not installed the V-track until he was finished. It took him over 6 months to do it ! At the time of sliding gate installation we could not finish the job and had to installed the gate in a way they could open and closed to secure their property while all this time Mr [[Member Name Removed] (home owner)] was finishing the concrete. They were quote a gate operator and the labor. They wanted us to installed the operator for Free. We talked to them about making their fence nice installing it with 6x6 posts and gave them the idea of buying caps for their posts . Because I said caps on the posts, they said that we were contracted to put caps on the entire fence. We finally try to help them out and agree to charged them for the material costs for the caps and did not charged for the labor. We had to make all kind of adjustments to the sliding gate at no extra cost to them because it took so long for us to set our V-track and make proper adjustments for the operator. They purchased the stain for the fence and only wanted to used a 5galon container to paint both sides of the fence . All they kept doing was trying to get things done for free. After we put the first coat of paint Mr [Member Name Removed] decided that he was going to stain the fence himself just because there few run in a section which could be corrected with not problem but again THEY DID NOT WANTED TO PAY FOR THE JOB."

"I am not sure how she got a miss-understanding that we had never installed a single gate with an operator. I can provided to her multiple of addresses of job we have done before we did her installation. Everything started when after the operator was installed that we found out they were turning off the key on the actuator because they were walking the dogs every morning and did not wanted to used the remote controls to open the gate. Apparently it drained the battery and by going into the box every day they pulled out a wire. After a big storm and a lot of lighting they called us to let us know that operator was not working. We had to go take the control box out to have it send for warranty because they shorten it. We did install the magnectic lock right a ways but because of all the problems costs by sticking their hands every morning they loose a wire. Unfortunately after receiving the receiver from being warranty from our supplier it was defected and we had to send it to have it re-checked. I keep one in operator in stock for us to used and we even when ahead and installed ours so they will not be without one. She called us on Sunday, late afternoons and we went to see her. It only took longer when we had to send the equipment for warranty. She wanted me to tell her the day that is was going to take and I could only give her an approximation. I could not tell her the date we were going to get the equipment back.. The left the cover for the actuator open with the key in it and the key was sized because it got exposed to the weather. We had to take the actuator and send it for repair as well. When we got it back and open it in front of her ,they manufacture forgot to send us the key. I had to request two keys and I brought it to her and put it in her mail box."

"AT signed of contract we tell our customers that it will take 2-3 weeks to complete the job. We do not start the next day because we have to put each customer on our schedule. This job was completed within the time given to customer"