Victors Home Solutions - Detroit (PL)

We had great experience with Ali Mousa! He performed a thorough, free roof inspection and was incredibly professional from start to finish. Ali patiently walked us through the entire process, explained what he was looking for, and gave us clear and honest recommendations without any high-pressure sales tactics. Thanks again Ali!

Saw that my roof leak was melting snow much faster then the rest of my house, went to attic access to see what the issue was. I could smell the insent burning in the master bathroom at my attic access went up into the attic and found my master bathroom fan exhaust not hooked up. Climbed through to look at second bathroom and found it sitting on the ceiling. Very upset that my venting was left this way, I needed a new roof because the previous owner had vented the bath fans into the attic and caused black and orange mold to grow in the attic originally. I was also disappointed in the amount of wood scraps left in my attic it’s going to take at least three contractors bags to get all the trash left. The outside roof and everything else was done well. Just disappointed with lack of attention to detail. I worry as well cause they did my neighbors roof this year due to her age I don’t think she will be able to check her attic for any missed issues. Update. Victors roofing came out and fixed my bath fans venting and removed some of the garbage left from the install. I asked the contractor to look and see if there was mold in my attic due to the vents not being hooked up properly. ( I went up and looked.) he confirmed that I have mold in my attic now and that I should monitor it to see if it gets worse he then told me that I have ventilation issues in my attic with minimal air movement. At this point I’m not sure if they installed my baffles. I plan on opening my ceiling to confirm.

I've been impressed by the professionalism on the parts of all involved, both at my home and on the phone. Their overall "mantra" seems to be "quality over quantity", and yes, it's reflected in the price. The roof looks great, very pleased! The crew worked most efficiently. Some big wood needed replacing which was at no extra charge, and they renailed a piece of siding into place which was blown loose by recent 70mph gusts. The dumpster trailer was picked up the next morning, completing a very seamless experience. Thank you very much!

Dustin is a very knowledgeable and professional manager, with a eagerness to help pave the road to a safer, healthier home. I would Highly recommend him and/or his very trustworthy crew to anyone. If your looking for honest, and a hard working reliable roofing company from the bottom up, look no more this is that place. Thank you Dustin for all your help..

We purchased new windows from them and the experience was great! Their crew was able to accommodate a weekend install and Kiel was understanding of what we wanted and made it happen!

Overpriced, way too many money mistakes. The crew tried to hide damage. Even though they claim a project mgr., I was told by many, "not my responsibility". When the finally came to correct an " oversight", I had to supplied both the paint and the BRUSH... and they left me to clean the brush. They quoted me (and charged me) for items they did not deliver. I had to work to get a refund. They left more than 100 nails on my neighbor's property. Do yourself a favor-get a cheaper source. You might have the same issues but at least you aren't paying a premium for them.

Quick and easy to work with.

They did a great job replacing my roof

I had written a not so great review for Victor's Home Solutions after receiving no response from writing them an email and calling back in 2023 when the roof was done. The review got a response where direct contact did not. They agreed to pay me for my time (as long as I removed the review) after I collected more than 50 roofing nails from around my property and in my gutters, and also sharp metal flashing in the yard. They also destroyed most of the gutter guards that according to the contract, were supposed to be taken off and saved. Most were ruined after being ripped off, not unscrewed. I found them in the dumpster. I contacted them a month ago as my basement has flooded a few times, most recently with the rain in March. The shingles come over the gutters 3 inches in most spots. The person came out and said they were only over an inch. I have the pics to show that they are over 3 inches. That overhang is causing most of the water to go right over the gutters. He told me he wou

Excellent inspection, appreciated the photos/videos showing the wind damage. They repaired it very quickly!

clean up was great

Avoid Victor?s Home Solutions at all costs. They came highly recommended as exterior experts but ultimately misdiagnosed our roof as the cause of water condensation forming inside two interior closets. They dismissed all other possible contributors, including issues with insulation or siding, and guaranteed that their (wildly overpriced) roof tear-off and ventilation correction would resolve our problem. We trusted our friends recommendation and opted to pay more for a reputable company to get the work done the right way. After ~$30K in repairs, the condensation problem remained. Their team later admitted to the misdiagnosis but offered no remediation beyond ensuring their new roof was leak-free. A simple $100 louvered door ended up solving what their expensive roof replacement didn?t?suggested by a local insulation company. That professional was stunned that an exterior company could so blatantly dismiss such an obvious and common issue. They only care about the sale? run.

Absolutely the most professional team from beginning to the end. The thorough inspection of the inside and outside of my home and garage roofing was impressive. Every employee that I had interaction with was knowledgeable and helpful. I feel very confident that the job was done correctly and in a very timely manner.

Excellent service from beginning to end. Professional, timely, friendly. Kept me informed each step of the way. Excellent workmanship, friendly, helpful, professional employees from salesman to installers. Highly recommend.

The guys were great 👍 Cleaned up the job very good.

They care about their customers and do excellent work.

Very professional. On time. Job completed as quoted. Sent pictures of roof replacement throughout project. Crew leader, Eugene, very responsive to all my questions.

Victors Home Solutions ? more like : Victors Home Invaders Victors : Used car salesman mispackaged as a Roofers. Horrifically PUSHY PUSHY PUSHY "Roofers" trying to Sell sell sell you on a new roof than address your problems. Victors went from five stars down to one star very quickly as the salesperson refused to take no for an amswer. Refused to address problems. Just sat there insisting i need a new roof and that he was not going to leave until he gets a sale from me despite being asked to leave multiple times and advised this is not a quick decision. Victors Home Invaders Victors is Persona Non Grata for its excessive hnusual pushy tactics and refusing to take no for an answer. At one point i actually considered calling the police to make him leave. Yes, so pushy that i considered calling the police to make him leave. Thats Victor. Pushy Pushy Pushy. Trying to shove a new roof down your throat even being told repeatedly no no no no no.

5 stars isn't enough for the service I received. Justin, the salesman and Rabeeh, the project manager are the most professional guys around. Answered any questions, explained everything and Rabeeh went above and beyond what he was there for. Definitely would use them again.

I highly recommend them. Working with Victor's was a smooth process. Josh and Teddy explained everything during the inspection and answered all the follow up questions and requests. They scheduled my job within days after my HOA approved the color change. Matt and Andrew also worked well as a team on the installation day. They finished the job by 4pm the same day despite raining off and on. The crew was constantly cleaning up after themselves throughout the day, including my gutters. And they gave me a 25 year warranty with a free yearly inspection, so I guess that means they also did a decent job quality wise. So no more shingle flapping and exposed nails.

The second I heard Victors did windows, I contacted them right away. After my previous experience with their service in the past, there was no doubt they would be doing my windows next! Amazing company, fantastic communication, and their pricing for windows is amazing. Not to mention, the test they showed me about how energy efficient their windows are was eye opening. Yes, yes yes!!!

Fast, efficient and followed up when I thought there was a leak

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I needed help with a hole in my garage roof. Not only was it not a hole, but the guy showed me photos of the actual spot. I didn't need to have repairs, and he didn't try to talk me into anything I didn't need.

fast and professional