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Improvement Pros, LLC
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Consecutive Super Service Award winner, we are a Home Improvement contracting service specializing in residential remodeling with a focus on Kitchen & Bath remodeling, Basement Finishes and Decks. We also offer 3D renderings so you can see your project before you start your project. Improvement Pros LLC takes pride in exceeding the needs of our clients, making sure the project is completed on time, and on budget while ensuring the customer is truly satisfied with the results. We looking forward to serving you on your next project.
Business highlights
Emergency services offered
23 years of experience
Services we offer
All Home Improvement and we specialize in residential remodeling with a focus on Kitchen & Bath remodeling, Basement Finishes and Decks
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6180 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 15% | ||
| 5% | ||
| 2% | ||
| 2% |
Showing 1-25 of 180 reviews
Cedric J.
Feb 2020
Great! All of our requests were exceeded! They were on Budget and on time!! We searched for quite a while before choosing a contractor... Very glad that we chose Improvement Pros LLC. They kept us in the loop every step of the way and there were no surprises or overruns! Very Professional and Personable! I highly recommend this Company?.
Dan F.
Feb 2020
John did an excellent job and I would highly recommend him
Diane U.
Oct 2018
John, owner of Improvement Pros, and his team recently finished a kitchen remodel for us. Although we kept the same layout, the cabinets, counters, kitchen sink, and backsplash were all replaced. His team also added crown molding and trim on the soffit to help it blend in with the cabinets. John is very good about keeping in touch throughout the project, so we usually knew what to expect day-to-day. The project did run longer than expected, but that was because one of his employees took a job overseas and quit without advanced notice. If that wouldn’t have happened, the job would have been finished as expected. To make up for that delay, John worked on a Saturday and gave us a small discount on the overall price. He also strived to make sure that my husband and I were both satisfied with the end results. Not happy about a tile? He’ll fix it. Cabinet doors look just a little off to you? He’ll straighten them. At the end of a project, he asks for honest feedback because he wants to keep improving his business. Since this was the third time he successfully completed a project in our house, we knew we’d be pleased with the results of this project as well. He did not disappoint and we love our new kitchen!
Response from Improvement Pros, LLC
"This was a fun project. Thanks a bunch. I still need to come and get final pics. Merry Christmas."
Robert H.
Nov 2017
I did not hear back from Improvement pros within 2 weeks so I call and talked to a person who said he would give me a call back. Never Happened. I contacted Angies list and said I wanted my money back and never heard back from Angie's list either. This has been a horrible experience from a firm that is supposed to be about getting good customer service.
Response from Improvement Pros, LLC
"Mr. [Member Name Removed], we apologize for the mix-up however we just don't have a record of someone speaking to you. If you could please give us a call at 719-822-1890 and we would like to get this taken care of for you. Also if you could email us a copy of your request that you paid for. you should have a copy of the package you purchased. Please send that to us so we can get you taken care of. ( This an additional response since the response above. We got everything straight with customer and was able to do what he needed for the restoration big deal and also so a deck rebuild on top of that which they were pleased with. Customer stated they would change review but I guess they forgot."
William T.
Nov 2017
One toilet installed. The other did not fit. The one that did not fit was to replace a very old toilet that cannot be replaced without modifications to the floor.
Bernice D.
Nov 2017
They did a great job, and did all work very well.
Mary P.
Sep 2017
Arrived 30 minutes late and their order said they were there to give an estimate, but they said as we expected a job to be done they would stay and get it done, and they did. The new Storm door came with instillation directions for a different door. Made the installation much more difficult and took longer then expected, and they did two coats of mudding on the drywall and sanded it but they stayed to finish with no extra charge. Both jobs were done well. I would higher them again
Response from Improvement Pros, LLC
"Thank you ma'am. We're glad we could get you taken care of. We look forward to helping you out with your kitchen in the spring."
Cathy B.
Aug 2017
It was okay.I would never do hourly again
Response from Improvement Pros, LLC
"We apologize that your experience with us was not the best. We would be open to how we could make it up to you. With that being said it's important to uderstand that when you purchase hours you only get what the time will allow, which we explained. Your goal was to try to Finish what a previous contractor did not. So in this case a customer has to be committed to pay for the time it takes to get to a desired end. We even worked extra time at no cost. We knew it would take more time than you and your partners were wanting to invest. Which we explained to you. So we did what we could in the time allowed that you purchased. Hope things go better for you with future projects."
Ashley S.
Jul 2017
Wonderful! John was so pleasant to work with. Big personality and ready to please! We only wanted to finish a bathroom and not the whole basement at the time and I couldn't find any contractors willing to just do the bathroom until I talked to Improvement Pros. I caught him just as he was completing another job so he was able to start right away which I needed because we were going to have company nearly the entire month of June and wanted that bathroom done for guests. The new bathroom turned out beautifully. Due to the placement of the previously placed rough-ins we had to spend a little more and go a little more custom than we originally planned but John worked with our budget and it turned out better than we expected and it is gorgeous. Prettiest bathroom in the house, which is sad because its our guest bath so I don't get to enjoy it as much. John was great to work with and any issues we had were with the tile and drywall sub contractors, but when we brought it to John's attention, he made it right immediately which included paying for a cleaning company to come in and clean up all the drywall and tile dust the sub contractors left behind and even most of the rest of my house so I didn't even have to stress about cleaning my house before my guests arrived! When we have the funds, we plan to use him again to finish the rest of the basement. I recommend him to anyone looking for a contractor or handyman service because he can make it happen. Thanks again John!
Charles S.
Jul 2017
Well. Improvement Pro sent a workman who did excellent work.
Gisela C.
Jun 2017
Did not like the design
Response from Improvement Pros, LLC
"(THIS IS NOT A PROJECT WHERE WE PERFORMED WORK, IT WAS JUST FOR A 3D RENDERING) Please understand that the design is not made to be the final product. It's just to give you an idea of the change of layout. As for the F on responsiveness, we contact you very quickly and call and left numerous messages after completing your design so we could meet. After not hearing back from you we finally just emailed it. We apologize if you didn't like design but that's why we meet with customers to go over it. Thanks anyway for the opportunity."
Holly D.
Jun 2017
Not well. The resource sent had already been drinking and the start time was 9 am! They said that they could not install the hinge and that they would need to get a different kind of hinge. I would need to contact (John - the owner) to follow up for another time. Not all light bulbs were changed - the one on the porch was not replaced. Would not/did not perform tile request recommended replacing last 3 rows of tile - estimating 5 hours of work at $75 per hour or to redo the whole shower estimated 70 sq ft of tile at $75 per hour - an outrageous request. Again he said to follow up with John. The shower is not any where near 70 sq ft and 3 rows of tile to be replaced was not the recommendation of any estimates I received previously. I DID follow up with John and he indicated he would schedule a follow up for a good estimate - it has been 2 weeks and no response. Not recommending them.
Response from Improvement Pros, LLC
"We apologize for your experience going the way it did. However when John spoke to you did not mention there were any issues and that you were happy with the service provided. We DON'T tolerate any drinking on the job or prior to going on a job. We will definitely look into that. As for the work and prices those were the terms you agreed to when you purchased the deal from Angieslist. You get the hours paid for and we get as much done in that time. Our guy gave you what he thought would take to complete the extra work. However we do apologize for the delay on getting back with you. It has been a very busy season. We wI'll make sure you get a call from John."
Jean P.
May 2017
It worked out all right. I don't have much to compare the price to. They made an appointment with us and didn't show up and when my husband called, they had scheduled the appointment without writing it down and so they came out the next week. They showed up on time. I gave them a "B" for responsiveness because the first time they didn't show up and after that they were quite good. There was some dry patch spray or something that was a little hard to paint over. It didn't want to disappear. I thought we should call them back and have them come out and fix it, but my husband got it painted over and just let it go. I didn't really keep track of the hours it took them to complete the job. The workers were fine. As far as I know, they cleaned up okay. It was a rental property and I wasn't there. I am just going by what I found out on the phone and what my husband.
Nancy T.
May 2017
A++++ After Handy Man Connection stood me up, I made a desperate call to Improvement Pros. I told him the story of how I was in town for just a few days trying to get my rental property ready to sale and needed the front door installed. (it had been kicked in, and therefore HAD to be done for safety reasons). The owner of the company and his son came over ON SATURDAY to do the work. They ran to Lowes and made the purchase for me and brought the door and supplies to me ( I do not have a truck). They stayed late (the day before Mother's Day), and never charged extra for it. They did an excellent job, charged me fairly, and were there for me when I needed. This company went ABOVE AND BEYOND for me! Thanks to them for being there when I needed them. Great guy. He is a local company who deserves our business!
Response from Improvement Pros, LLC
"It was our pleasure to serve you."
Christopher D.
May 2017
It looks really nice now. The cabinetry looks really good, the floors look terrific, and we have more storage space than I imagined. The owner worked really well with our designer. Their employees were really nice, respectful, and trustworthy. When things changed, they were honest in laying out all of our options and explaining our choices. We had some really difficult materials to work with - glass and backsplash metal tiles - but they made it all look terrific.
Sam W.
May 2017
All went very well. The employee was professional in his work and completed the project in a timely manner. He was friendly and asked questions as needed to insure he was doing what was expected of him. We were very satisfied and would hire again.
Anne R.
May 2017
Great! Would hire again!
Response from Improvement Pros, LLC
"We appreciate you and look forward to working with you on your next project."
John G.
May 2017
Very well. John Greer was a pleasure to work work. Very friendly but also professional.
Response from Improvement Pros, LLC
"Thanks Mr. [Member Name Removed]. We'll see you Monday to get stated on the next phase."
Martin W.
Apr 2017
Very bad. Like being robbed.
Response from Improvement Pros, LLC
"Mr. [Member Name Removed] we are sorry to hear this response. However we have reached out to your daughter for whom the project is for. She just let us know she was ready to move forward last week. So we reached out to her again. So we're not robbing you at all. You all stated you were not ready move forward yet when someone came out. We apologize for the misunderstanding and miscommunication. Like i said we have reached out to your daughter since she was the one who left the message with us that they were ready to move forward. If you have any questions please give us a call."
Virginia D.
Apr 2017
There was pluses and minuses. I would give the business a "B". What happened was I didn't know that Angie's List had charged this to my credit card until after I had written the guy a check for the $99 advertised fee and when I tried to get the check back, they had lost it and I had to go to the back to stop payment on the check just in case. It happened that the person I worked with at the bank, knew me and she waved the $31 charge for the stop payment. So the problem was that this check was not cashed and it was lost, but the guy that came and did the work for me did a really good job. I don't what they best way to grade this because I would think that this situation would require 2 different grades. One for the quality of the work that was done and one for the mishandling of the check that I wrote, because I didn't know that Angie's List already charged it to my credit card. The work was a really good job, but the mishandling of the check kind of messed things up and so otherwise I would of gave them an "A" for the work that was done and a "C" for the mishandling of the check. The thing is the check was never cashed. So, at least I didn't have to go through the process of doing that, but I still had to go to the bank and do the stop payment and I am just really grateful to the lady at the bank for waving the service charge. The price was a good price and the quality of the work was well done. The guy that did the work done a good job. The office manager was a nice guy, he just messed up with the check. It was 10 days after the job was done that I found out that he lost the check instead of mailing it back to me. When I saw the credit card statement just a couple days after the job was done, I called them and they said the check wasn't cashed. So, because the check wasn't cashed, I said mail it back to me and then I called nearly 10 days later and said I haven't seen the check yet and that is when I found out the had lost it. In terms of office management, I would give them a "D". I think this was probably a one time issue and I think if I would happen to use them again, it wouldn't happen again. I didn't know that Angie's List had done the charge already and if I had known that when I ran off a copy of the Angie's List page where I had bought the item, I wouldn't of written the check in the first place.
Response from Improvement Pros, LLC
"Thank you for your response. We appreciate being able to serve you. Youre right it was a one time deal to lose the check. Thats why we were ready to pay any fees. We look forward to working with you on future projects."
Michael L.
Apr 2017
The drawer still binds Faucets are well secured Showerhead functions well
Response from Improvement Pros, LLC
"Thanks, Mr. [Member Name Removed]. let us know if there anything else we can do for you."
Cheryl H.
Apr 2017
It was great. The owner James was able to complete the bathroom project quickly and I was very pleased with the quality of his work. I will definitely hire him for other home improvement projects.
Response from Improvement Pros, LLC
"Thank you Ms. [Member Name Removed]. We appreciate you and Mr. [Member Name Removed]. The owner John said he enjoyed working with you all."
Sharon B.
Apr 2017
Everything on our list was done very well. The doors shut perfectly now and the baseboard is beautiful. John did a professional job on everything.
Response from Improvement Pros, LLC
"Glad we could get you taken of and thank you all so much for allowing us to serve you. We look forward to working with you in the future."
Sheri C.
Apr 2017
They did a great job.
Response from Improvement Pros, LLC
"Thank you all so much for allowing us to serve you. We look forward to working with you in the future."
Nick, T.
Feb 2017
He was great. Worked very hard and was pleasant to deal with.
Response from Improvement Pros, LLC
"Thank you all so much for allowing us to serve you. We look forward to working with you in the future."
Licensing
State Contractor License Requirements
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FAQ
Improvement Pros, LLC is currently rated 4.6 overall out of 5.
Improvement Pros, LLC accepts the following forms of payment: CreditCard
Yes, Improvement Pros, LLC offers free project estimates.
No, Improvement Pros, LLC does not offer eco-friendly accreditations.
Yes, Improvement Pros, LLC offers emergency services.
No, Improvement Pros, LLC does not offer warranties.