Indoor Air Quality Inc - Calabasas

They ended up putting in a smaller unit than I wanted or needed.  I thought they were putting in a four unit and it was only a three unit.  I found this out when I called someone to do my service and he let me know that I should have a bigger unit because this one was going to be working harder.  They arrived on time, cleaned the area, and were professional.  I have no complaints about there work just the size of the unit.

I recommend highly against this company. While the prices seemed fair, the tech did not seem competent (in being a tech, he was a very good salesman) and the tune-up/inspection was incomplete. When they arrived to do the work they were fairly professional. They looked at my system very briefly, did not perform a temperature delta test between supply and return, did not clean any part of the system. They almost immediately pointed out the older flex ducts and recommended replacing them. While I realized airflow was poor on some registers and rooms were cooled unevenly (when the system worked properly), I stated that I didn't want to spend that kind of money on the repairs. The tech used every sales trick in the book, from assumed selling, to the "friends and family" discount, to "since I really like you", to "we'll wait while you call your wife and discuss it", they teamed up to pressure-sell the duct replacement. First I had them just top off (3lbs) of freon and call it a day. I finally gave in, signed up for a sort of credit card, and scheduled the installation. <br /> The major project I had them perform, an R6 flex-duct replacement in my attic, was done poorly. I treated the installers well, providing a safe telescoping ladder, a clean bathroom, and a pitcher of ice-cold water... and they provided me with shoddy duct work, which I found out much later. Anyway, after the duct installation my system still didn't run well. I asked this company to come back and complete the inspection/tune-up, an appointment that was forgotten once and rescheduled three times. Punctuality fail. Now I've called the office a couple times, promised callbacks which never happened. Oh yeah, and they didn't cover my supply registers during the duct install, so now there's fiberglass insulation and other attic debris all over my carpets. <br /> When they finally came back to complete my tune-up/inspection (the same guy) he complained about being sent out after hours (his fault, having forgotten and rescheduled my appointment repeatedly), briefly performed a temperature delta test with an IR thermometer, didn't tell me what he found, then placed his hand over the running heat pump and said it wasn't hot enough. He told me the system was incredibly old and needed to be replaced. I then pointed out the heat pump he was looking at was only 2.5 years old. He was surprised and sort of taken aback, and said he wouldn't work on it because it was manufactured in Mexico and it was a brand (Payne, part of Carrier) he didn't recognize. <br /> Since then I've had three significantly more reputable HVAC companies inspect my system, and all three of them found, without me prompting or hinting them, that the duct work looked crappy. They each pointed out that they used duct tape instead of metal tape to secure the return duct to the air handler, and they didn't use any sort of sealer. All three made other similar comments about the ducts. All three pointed out that the compressor was probably fine, the coolant pressure was vastly too high, and that the system was overcharged with refrigerant, which could damage the system. All three agreed that the problem was the old (probably original, 25yrs) air handler whose coil was iced over after hours of operation, and that it should be replaced. None of this was found/mentioned by Indoor Air Quality. <br /> Anyway, some more phone tag and an excessively long email later, IAQ has the balls to try to bid for my air handler replacement after the experience I told them about, and they're convinced I'm going to allow them to come over and fix my ducts, and probably sell me a $1000 UV lamp or something stupid. <br /> Point is, this company is way more interested in selling you stuff than with making you comfortable. Once they saw the opportunity to secure a $3k sale, they no longer had any interest in preventing my poor 7-months-pregnant wife from being miserably hot and sweaty in our own home. Take warning, and stay away from Indoor Air Quality - Calabasas. <br />

Suggested aggressive measures to to maintain the unit.  Although we had noticed no drop in the performance of the HVAC system, the technician pointed out the rust stains and a slow-drip of liquid in the coils, saying it needed to be replaced ($2,000).  He also recommended replacing the furnace based on age.  He did have a very attractive financing program through a bank and an insurance company to spread the total cost ($6,000) over 5 years.  He also noted that if I had the budget, the 4.5-ton condenser could use an upgrade to a 5-ton condenser based on the size of our house (2,100 sq. ft), but that it wasn't necessary.  I asked for the weekend to consider the proposed work.  We ended up getting a second opinion and just going with more freon. <br />

There were two workers. They arrived promptly to service my system.  They informed me my air conditioner was 4 pounds low on Freon and that my heater system needed a new switch.  They wanted to charge $65.00 a pound for Freon and I told them that I could get it for less.  So they agreed to charge my $45.00.  They also informed me the switch on my heater would cost $1600.00 and I told them I could almost get a whole new system for that price and not to do the work.  Two days later, on the 4th of July my air conditioner went out and was blowing hot air.  I called the company who was of course closed the week end.  By the way, my air conditioner is 25 years old and I have not had ANY problems with it.  Well I called out another company and found out that Indoor Air used either recycled Freon or mixed Freon and it burned my motor up.  I also had to have the system drained and new Freon added.  This company is a total bait and switch.  The guys were trying to talk me into purchasing a new system while they were supposedly servicing my unit.  Oh and they didn't even clean the filter.  What kind of maintenance is that? <br />

Answered all of my questions and did a great job.

We called Indoor Air Quality in Calabasas and got hold of a wonderful women who explained the details of what a Heating furnace includes. We had issues with our heater and we thought maybe we need to have it serviced or maybe replaced. We believe that our air ducts weren't cleaned in quite some time so that was something that we had the technician Mark come out and take a look at as well. In the end we replaced the Heater and created a new Insulation for one of the rooms as well. The technician made sure the ducts were cleaned using negative pressure techniques they showed us. They also went to our attic made sure we don't' have any duct leaks which we didn't but that was important for us to know since we never checked it. The check up was only $49 it was a monthly promotion and we paid for the heater $500 plus installation. We are very happy with the results.

<p>I had Indoor Air Quality, Inc in Calabasas come out to my mom's home as well this month.  I am very comfortable using their services since this is my second time using them.  For $49.00 they provided us with a 21 point system tune-up and safety inspection for our  air conditioner & heater unit.  A free installation of air filter (1? paper filter limited to standard size) and a free basic air duct cleaning, using negative Pressure Technique including an attic inspection for insulation & ducts Leaks meaning (check for rodents and efficiency rating).  I also installed a new Unit that was very old for $1,200.  Great Service.</p> <br />

My wife and I called your Indoor Air Quality, Inc. and asked for air duct cleaning service.  When your representative arrived, they pointed - out that our ducting system was made with fiberglass which was unlined on the inside. <br /> For years, we have had our ducting system cleaned, but we were unaware that the fiberglass could not be cleaned propertyly.  We appriciated the education provided to us. <br /> We were provided with 2 options.   We could replace the ducting or we could replace the heating/air conditioning system.  Since the system we had was very old we decided to buy a new system and ejoy the saving on the utility cost. <br /> Once more we would like to thank you for your sales and installation service.  We are happy to refere you as well. <br />

I hired Indoor Air Quality Inc. .  They are a full service heating and air conditioning company, specializing maintenance., repair and selling air conditioning systems.  I got my heating system, since it broke and it was cold.  They speacialize in air ducts and filters and removing asbestos.  I only mention this because they did a good job and I felt I should mention everything they do.  I should reccomend their serivce.  They are professionals with everything they do.

I had received a coupon from them in the mail for air duct cleaning services. So I called and scheduled and appointment but they did not show. They called back and rescheduled 2 days later but showed up 6 days after original scheduled appointment. When the worker arrived, he explained what he was going to do and showed me. His English was so broken I could barely understand. He told me that we had a system that required him to hook up to two separate vents to complete the work correctly. I said ok, then he closed all the vents in the house and brought in this big unit that attached to one of the vents. Then he brought this other big unit the he explained created a negative suction to clean out the air ducts He made it sound as though this unit was so powerful that if it was done wrong the air ducts could collapse. So he duct tapes the unit to the ONE air duct, not two like he said, and then also duct tapes the hose part to the negative suction unit (vacuum in a box) Turned it on a left the house inspecting the rest of the heating system. He comes back and tells me that my system needs major work, that in order for the air duct cleaning to be done correctly it would cost me $595.00 .... NOT. Total Scam and anything to just get in the door and take advantage of people. They claim and list a license number, but I suspect it's nothing to be other than a business license versus contractor's license. I cannot and will not recommend this company to anyone. They get a total F. Since I paid by AMEX I will dispute with them.