Innovative Plumbing Solutions

The leak was located and fixed in the same afternoon. Called several other companies who wanted to hire another company to locate the leak and then they would come back and repair. Very expensive and unnecessary.

Too spends. $1135 for a faucet? The job took ~ 30-45 minutes

Wow. They called to give us a heads up before they arrived just as I had requested so that I could put the dogs away. They were then right on time. Cleared the drain in about 15 minutes. Our plumbing professional was quick, clean and very helpful. We then had a problem with our garbage disposal and he was nice enough to take a look. He found a screw that had fallen down in the disposal and removed it for us at no charge.

I want cut out and replace up to 1 feet of copper pipe. 5 minus and I lost more than $500. On Yelp, I can hire have many contractor from $200 to $300 but my friend tell me try on angieslist. I can not give quality after 1 week but the price is so expensive.

The plumber was good and did the job in a very short time - about 2 minutes. The cost was way out of line for this job!

They messed around for about 2 hours and final tried to snake the pipe off the kitchen drain. There was an obvious blockage so bad that the snake couldn't budge it. (so they said). They said that I needed to replace the pipes to the tune of $4800.00. They then handed me a bill for $400 for services rendered. They left and I now have a larger problem than when first they arrived. Appears that when they put the snake down, it interrupted the clog and now beside water, I have this black smelly flakes coming up the drains in my sinks. I called the company the next day and asked to speak to Zack (their plumber). I wanted to ask him for a price to just replace a section of the pipe. Well, he never returned my call. I assumed that Innovative did not want my business. I would not call them for help again. My pipes are being replaced as I speak. Oh, this plumber is charging one third of their bid. So take this review and really consider it before you hire them.

Couldn't find anyone else to come out on short notice on the weekend, so was stuck. Work was done well and professionally, but price was twice what I had ever had to pay in the past.

I talked to Tyler (manager?) a few days later. He was polite but said the charges would be similar with any other certified plumber in the Seattle area. Definitely get estimates so you can be comfortable with what you are paying.

Memorandum re experience with Innovative Plumbing August-September 2017 I wrote this memo the end of August 2017 Project #1: I contacted Innovative Plumbing mid-summer 2017 to give me a bid for installing a vent to the outside and re-plumbing an upstairs room for a washer-dryer. Jon S arrived to survey the premises. He provided me a bid for $3012 to perform both those tasks. On Monday, August 22, 2017, the appointed day, two plumbers arrived to do the work, including Jon S. Jon immediately announced that he would not be installing the vent. He advised that he and his supervisor or manager had determined he could not do that. He said I would have to employ an HVAC guy, and that his bill would be adjusted downward. It did not seem to occur to Jon or even faze him that his failure to perform the work agreed on would put us in a nasty position, trying to find a replacement and costing extra money, not to mention that he knew or should have known that there was other work (electrical and cabinetry) already scheduled behind his. The two men did accomplish the re-plumbing. In doing so they left dirt and grime in noticeable places in my house, such as the carpet, woodwork, tile and tile grout. Oh well, you just wipe them off, right? It’s just that I’ve never had workers so clueless about their impact on the environment. But this is a small thing. They did clean up their materials and removed the boxes, and probably used an indoor/outdoor vac. I was not present when my husband paid the bill, which turned out to be $3034. In other words, we paid MORE than the bid and received LESS than the work bid for. I have no way to know whether they did a good job with the plumbing. Project #2: Before work on the refit for laundry facilities began (see above), I contacted Innovative Plumbing for another project, this one the installation of a Toto G-400 toilet in the master bathroom. I called the office because information on the web suggested that installation was tricky, requiring not only a plumber but someone who could manage the unique requirements of that toilet. The purpose of my call was to determine that Innovative Plumbing had the ability to do the work. It was puzzlingly difficult to get all my questions answered; this took maybe half a dozen phone calls to the office, which then had to check with Jon (who had gone on vacation), etc. etc. I was told that without question, Jon could perform that work. I also asked whether it would be better for the company to order the toilet or for me to do so. After another frustrating series of phone calls (often my calls were not answered), it was determined that I should order the toilet, which I did. On Tuesday, August 23, 2017, Jon arrived to install the Toto G-400. He appeared to have never seen this Toto model before and was totally unfamiliar with it. He advised that he would have to charge twice the normal price of toilet installation. Understood -- it is unique and presents its own challenges. However, I had not been told that beforehand. We ended up paying $926.42. At the end of the day he advised he had run into trouble and would have to return another day to re-work the piping, and that would be extra, thankyouverymuch. At that moment there was a non-functioning toilet in the MBR, and we were waiting for the nonfunctioning plumber to come back. What’s wrong with this picture? I had no way to know whether he did a good job with what he had done so far in the MBR. On Friday, August 25, 2017, we noticed a “fault” line in the portion of the family room ceiling below the toilet. It looks like a water leak in a straight line, and so perhaps the damage is in the seam. That will have to be re-sheetrocked and the ceiling repainted. Conclusion: By August 25, we had paid Innovative Plumbing almost $4000.00 yet none of the goals involved in their work had been accomplished: the laundry facilities were incomplete, and the toilet did not work. In sum, my experience with Innovative Plumbing is this: 1. They did not perform the work agreed to, and advised of their inability/unwillingness to do so at the last minute, leaving the homeowners in the lurch to scurry and find a solution. 2. They misrepresented their ability to handle situations, specifically, the dryer vent and the Toto toilet (hence the irony of the name “Innovative”) 3. Inept performance had probably resulted in damage in other parts of the house. 4. They overcharged Addendum: Since writing this, I have worked with the Innovative Plumbing office folks. They have been very good about this whole thing, and have paid us in full for the extra work involved in installing the dryer vent. I give them high marks for their sincere efforts to put things right. Additionally, the problem seen in the family room ceiling cleared up pretty well, and we managed to simply paint over it.

Nothing regarding plumbing is cheap. That said, Richie was very prompt, professional, gave (I think, based on what little I know) fair pricing and we are going to use him for the remodel.

All went very smoothly. They were able to respond same day as I called. The dispatcher provided frequent updates when the plumber was stuck in traffic and he provided services after 5 p.m.

I just want to say thank you to Innovative Plumbing Solutions for their kindness and willingness to get me warm. They made it quick and painless for me. You guys rock and I am very grateful... thank you, thank you, thank you. My warm toes and fingers thank you! you have wonderful people that get the job done.

AWESOME!! So Easy to work with.

I had an issue with my washing machine drain overflowing onto my floor and then some. After calling a few plumbing and being told that they couldn't get to me until 3-4 days later, I found Innovate Plumbing Solutions. 1 call and they were at my house a few hours later. My problem was resolved by the end of the day, WOW!!!! Thank you Innovative Plumbing Solutions! I will be using you folks for future plumbing needs. Thank you so much for the quick turn around time. P.S. Water heater is coming up for replacement and I will be calling you.

Brandon and Zack did a top notch job on replacing my 19 year old gas hot water heater that quit working yesterday. The replacement was not an easy one at all. The new hot water heater was very difficult installation. The water pipes had to be moved so they could be connected to the new Hot water tank. They were super professional and explained what needed to be done in simple terms that I could understand. I would not hesitate in calling Innovative Plumbing Solutions again and specifically ask for Brandon and Zack if they were available. Again thank you guys. You will be definitely on my list too call and I will tell all of my friends about your class act company.

I called Innovative plumbing for a faucet issue in a shower that I needed addressed quickly. After attempting to find someone local (Covington) and 10 phone calls/emails with very little response back from the day before....I tried Innovative plumbing even though they were located in Seattle. They answered the phone promptly at 7:30 am. 2 min later I had an appointment scheduled for 10am-12pm the same day!!! They already had a crew in the area and could add me to their schedule. At 12pm the crew hadn't arrived. I usually give a good half-hour before I call when someone is late, but I didn't have to. Someone from their office called to let me know they were running behind and wanted to know if I needed to reschedule. I love when companies are pro-active like this! It made me feel valued as a customer. When Brandon and Riley arrived at 12:30 they were professional and went straight to work. They even gave me a discount because I had most of the parts intact already. 20 min later...issue fixed and they were out the door. A+++++ for Innovative Plumbing, Brandon, and Riley. Thank you!

I was extremely impressed by not only the plumber (David I believes his name was) that came out but even the office staff I spoke with was courteous and professional. They came out quickly, spent time with me explaining exactly what needed to be done, and gave me a few options. Though plumbing isn't a "fun" thing to spend money on it was necessary and I feel like I got great valve for the price and will call them back in a heartbeat if I need future work.

They were responsive and courteous. He did a nice neat professional looking job. It looks better then the one they replaced and fixed an issue where it was installed. I think they did a great job and would certainly use them again. It took about 4 hours because of the position it was in.

I haven't been into the crawl space, so I will give them the benefit of the doubt that the new pump was installed correctly. However, they didn't explain the hourly cost for the labor, nor the price for the pump. I was charged over $1,300 with tax, only to later learn the same pump is on Amazon for $200, and the job took only about an hour an a half with two guys to replace the pump and check valve. I was taken advantage of as an uninformed consumer. Avoid at all costs. Will not use again. PS - They also left me with a bid for a dishwasher/garbage disposal installation for $1700 that was completed by another plumber for $270.