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Integrity 1st Roofing
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Carpentry Framing - Install,
About us
We specialize in all phases of roof replacements! We are happy to do a free inspections and will work with your insurance company! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call -or- click to schedule a quote today!
Services we offer
Roof Replacement. Roof Repair Free Inspection. Representing the homeowner with their insurance claim.
Reviews
4.7226 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 4% | ||
| 2% | ||
| 1% |
Showing 1-25 of 226 reviews
Deborah J.
Oct 2023
I hired Integrity 1st Roofing in September 2017 to replace my roof. I had a great experience working with the Shaun, the Production Manager. Everything was in writing and done to my satisfaction. It is now October 2023. I have had no leaks or damage to any shingles. The inside attic has remained dry. In fact, the roof still looks new! I am grateful that I chose Integrity 1st Roofing. Of the three quotes I got, theirs was in the middle. I liked that too. This was the biggest purchase/repair for my home. Everything turned out very well. The quality is still excellent.
Arman M.
Sep 2022
Everything went very smooth as expected.Dario was great to deal with.
Ernesto S.
Sep 2022
Fair roofing is an amazing company , great price, great people , superior quality! I highly recommend them!!!!
Jossueth I.
Sep 2022
Great and accurate service with very reasonable prices
Anibal R.
May 2022
professional services, very good work, fair price I recommend.
Greg S.
Oct 2020
Job was finished in a very timely manner. It's been several years now with no issues. Nice work!
Response from Integrity 1st Roofing
"Thank you for taking the time to write a review. We appreciate your business!"
Dwayne C.
Nov 2018
Everything went smooth from the first phone call. I spoke with Pam and set up an appointment. As the appointment date rolled around we were having a multiple days of rain and wind. I got a voice message from Pam suggesting we postpone. I returned her call that evening at about 7:30PM expecting to leave her a message - she actually answered! A few days later Sean came by the house to assess the job and give an estimate. He walked us through every step and offered suggestions for our concerns. Integrity was the only company that actually set up the estimate to be done when I was home. Other companies “stopped by” and did nothing more than mail me a piece of paper. Sean even assured me that some work I had done a few years back was in great shape and didn’t need to be replaced as the other companies wanted to do saving me thousands! This was a huge job that involved traditional shingles as well as rubber roofing on a historic, three unit building. They took care of getting all the permits including certificates from our historic design review board. If you are looking for a great job with the best communication and follow up I have ever experienced, this is the company for you!
Response from Integrity 1st Roofing
"Thank you so much for the great review! We appreciate your business and it was a pleasure working with you!"
Tim H.
Dec 2017
Roof is of excellent quality, and looks great. New insulation improved heating/cooling bills
Response from Integrity 1st Roofing
"Thanks so much for taking the time to leave us a review. It was a pleasure working with you."
Billie S.
Sep 2017
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Response from Integrity 1st Roofing
"Thank you, we appreciate your business!"
Logan F.
Aug 2017
They did a great job. They are very up front with everything and knowledgeable. I would indeed use them again.
Response from Integrity 1st Roofing
"Thanks so much for the review and your business!"
Ron L.
Aug 2017
I had some concerns after the work crew finished, but the project manager addressed them to my satisfaction. I was very pleased overall.
Response from Integrity 1st Roofing
"Thank you for taking the time to leave us a review. We appreciate your business!"
Joseph G.
Aug 2017
From their office customer service, to their onsite crew, and from their follow up on the services performed..they did an excellent job all around. They completed the job the day of, even with running into an unexpected repair that my roof/chimney needed. They were able to fix that and stay right on schedule. Also, the business owner came back personally at the end of the day to inspect the work himself. All was done with the utmost quality. And all debris in the yard was cleaned up carefully after the job was completed. I would recommend them to anyone needing any work done on their home.
Response from Integrity 1st Roofing
"Thanks so much for the kind words. It was a pleasure working with you and we appreciate your continued business!"
Susan N.
Jul 2017
Very knowledgeable, very professional, all promised work completed
Response from Integrity 1st Roofing
"Thanks so much. We appreciate the opportunity of working with you."
Viv N.
Jun 2017
Wonderful!! They are dependable, honest and efficient!
Response from Integrity 1st Roofing
"Thank you for taking the time to write a review. You have been great to work with and we appreciate your continued business!"
Brian W.
Jun 2017
Got the angies list coupon for roof replacement. They were responsive and professional every step of the way! Highly recommend!!
Response from Integrity 1st Roofing
"Thanks so much for the great feedback. We appreciate your business!"
Johnathan M.
Jun 2017
The brochure say's that the owner or son will be on site to see the job through, that's far from the truth. After the son visit to secure the deal, make promises or elude to promises, don't expect to get a return phone call even to follow up. The job started with leaving roof items in the back driveway in clear vision of the street with my gate left open. I had to secure the loose walk away items in my garage to avoid someone from getting ideas. I was not staying t the house at the time, luckily I stopped by to check. When they arrived they did not even take an inventory to see if anything was missing until I pointed it out. They were messy with tearing of the roof and I had to remind them to clean my entrance and neighbors yard. I brought up the fact to the main contact go between (which is the secretary) after contract is sign that the crew was urinating in my back yard after I told them they could use the bathroom.There was supervision of the crew on the first day but nothing for the next day. I was billed over 1K for rotted wood replacement and I was told they would be pictures for proof but I was never was shown any. After the job was done, then came the review of the work and "where my check". A discrepancy was noted on the flashing but I was told they fixed it but never witness nor knew when they came. I got a phone call to see they did it and the secretary came to get the check. I still see one or two pieces of strip of plastic and green nails from the job on my 3K over budget roof from the Angie's offer. The price is no bargain compare to better professionalism all around from other companies from previous quotes obtained. This is a matter of you get what you pay for and being stuck after a $5,800 down payment.
Response from Integrity 1st Roofing
"Randy, our field supervisor, over saw the roof install. The homeowner purchased our Angie's List deal for $5,800 on April 25th. On April 26th, our office manager called the homeowner and scheduled an appointment for Shaun to bring out the shingle samples and get the paperwork completed. That appointment was set for May 1st. When Shaun inspected the roof, he told the homeowner that there were some things that would be an additional cost above the Angie's List deal such as a 2nd layer of shingles that needed to be removed and most of the roof pitch was 8/12 and some was 11/12. These items are clearly detailed in our Angie's List deal. Also, the homeowner decided to upgrade to the Owens Corning Duration shingle and upgraded to the Deck Air ventilation system. He did not have to upgrade these items if it put him over his budget. A copy of the contract has been attached showing the upgraded items. He mentioned that he was stuck after making the $5,800 down payment to Angie's List, but Angie's List offers a [Member Information Removed] day money back guarantee. When Shaun met with him on May 1st, he gave him a tentative start date of May 18th. On May 17th, the office manager called the homeowner and told him that due to rain in the forecast on Thursday, May 18th and Friday, May 19th, we were going to have the materials delivered Friday, May 19th and the roof would be installed on Monday, May 22nd. The homeowner said that was fine. At 8:48 AM on May 22nd, our office manager called and talked to the homeowner and told him that the crew was tearing off the roof and discovered that there was a 3rd layer of shingles under the gutter apron and that there was rotted wood that needed to be replaced. The homeowner said that he was there at the job and that Randy had just told him that. We did charge the homeowner for the rotted wood that had to be replaced, but we told him that we would not charge him for the 3rd layer of shingles that had to be removed. The pictures of the new wood we installed have been attached to this review. I apologize that the supplier did not secure the gate when they delivered the materials. The homeowner did mention that he assumed that the crew had used the back yard as a bathroom since the gate was unlocked when he returned. I don't know if the guys did this. They know not to and I'm not sure why they would since the house was empty and they had access to the restroom. I am not sure what the homeowner means by no follow up. We followed up with a phone call the day after the purchase, two days before the materials were delivered, the morning of the roof install and again that afternoon, the day after the roof was installed and again two days after the roof was installed. I appreciate the homeowner's feed back as we are always striving for excellent customer service. Supporting Documents: [Removed Hyperlink]"
Gerry Q.
Jun 2017
Great communication start to finish. Met with insurance adjustor to make sure all damage was in their estimate. Nice work & thorough clean-up. Completed on schedule with no surprises.
Response from Integrity 1st Roofing
"Thanks for the review. It was a pleasure working with you."
Michael F.
Jun 2017
Well, being a nice guy won't get you very far with this firm. Despite spending $26,000 on my roof, they told me that they were so busy, I would have to pay $450 for them to fix the missing downspout. Come on folks, we are talking about maybe 10 feet material and an hour of labor, if that. I sent the owner an aggressive e-mail which just seemed to make him all the more resolute about doing nothing to fix my problem (he said I should have been nicer!...I mean really, I offered to pay half the cost, how much more nice could I be). I filed a claim with Owens Corning who allegedly warranties their work and, lo and behold, have never received an answer. I am paying another contractor to correct this issue and then filling suit in small claims court against this company and Owens Corning. My advice: find another company because service after the sale seems to be a foreign concept to this company's owner.
Sam T.
May 2017
Excellent, very good
Response from Integrity 1st Roofing
"Thank you! We appreciate your business."
Laura M.
Mar 2017
Just great! I did have a problem with one beadboard sheet that came loose; they fixed it at no charge within a day r two of being notified about the problem.
Response from Integrity 1st Roofing
"Thank you for taking the time to leave us a review. It was a pleasure working with you!"
Mark C.
Mar 2017
Pricing was the best of the responses we received. Work was scheduled quickly. Actual work did not complete on the original schedule which was 1 day. The process seemed to lack some control which lead to a glass coffee table being broken due to debris thrown or dropped from the roof. This happened in the back of the roof despite the work only being done on the front and the sides. (Integrity 1st did take off $ to cover cost of table). The Satellite Cables were left hanging off the roof when the job was "done." I had to get them to come back and fix that. In the end the roof was as expected and the cost was lower than others. If you are willing to deal with some hassle to keep your cost down this would be a good one for you. If you are looking for First Time Right without hassle you may have to pay a bit more. I chose hire again based mostly on a devil you know attitude as I don't know if anyone else would do it with less hassle and IFR did make it right in the end.
Response from Integrity 1st Roofing
"Thank you for the feed back. We are human and accidents happen, but I'm glad we were able to make everything right. We appreciate your business."
Kevin N.
Mar 2017
They were courteous and very professional. I also feel that given the issue and its complexity they were quick to address it even with the rain and weather and they were very competitive on their pricing as well. Beyond that when the chimney did appear to leak a year later they honored their word and warranty and came back to fix the minor issues immediately.
Response from Integrity 1st Roofing
"Thank you for the review. I'm glad we were able to get that leak taken care of for you."
John S.
Feb 2017
Well planned and well done. Follow up was excellent. Shaun is professional and attentive to detail. He makes sure you get everything you pay for.
Response from Integrity 1st Roofing
"Thank you for your feed back and kind words. It was a pleasure doing business with you!"
Antoine T.
Jan 2017
They came out and did the work, but our bathroom still had a leak and I asked them what else can be done, they never replied back to me.
Response from Integrity 1st Roofing
"We were unaware that you did not receive our message from the last time we inspected your roof. Shaun just left you another message. I apologize for the miscommunication. You can call our office at 513-563-7663."
Mark S.
Dec 2016
Went Great. The guys did a great job, they were polite and kept area clean. Dan explained the process and all went well. Again Thanks Guys
Response from Integrity 1st Roofing
"Thank you for taking the time to write a review. We appreciate your business!"
Licensing
State Contractor License Requirements
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FAQ
Integrity 1st Roofing is currently rated 4.7 overall out of 5.
No, Integrity 1st Roofing does not offer free project estimates.
No, Integrity 1st Roofing does not offer eco-friendly accreditations.
No, Integrity 1st Roofing does not offer emergency services.
No, Integrity 1st Roofing does not offer warranties.