Island Liners

The office manager was great. The person for the estimate showed up hours early and I told them they had to come back, then they were late. He couldn’t do anything without calling his brother to get approval. Finally agreed and they came to do the measuring and again it did not go as planned. When they finally came to do the job they just showed up without any notice. The owner gave me an attitude because I told him to call and schedule a time but they could not do it that day. He refused to accept that and again rang my doorbell. When I went back outside he ended up yelling and cursing at me. I decided to contact my credit card company and put in a dispute.

Matt, Zak and crew just completed the removal our inground pool’s hard bottom, installing and troweling of new sand and finally replacing our liner. As a super anxious customer (as a former project manager for a major install company, I know what can happen) I can happily say they were courteous, professional, on time, neat and kept me in the loop throughout the project. Matt and his crew were patient, answered all my questions and a pleasure to work with. I’m so happy to suggest that you hire them for your next pool project!

I called a bunch of service providers and some of them were not good about responding in any reasonable time. The guy could figure out exactly what was in the art and did a repair, and we were extremely satisfied with them. They found a leak which was a problem. It was something that would get us through the summer. They replaced something that was leaking in the pump also which was done really well, and everything worked fine. I was happy to find somebody within a reasonable distance. I could recommend them highly. They did a good job in a fair price, and were responding when a lot of other people couldn't be bothered. We do all of the maintenance on our own pool, opening and closing and everything else, so I can understand why other people weren't jumping up and down to come help someone who wasn't a regular customer. It did take them four or five days to get down to answer my messages, but they did come when they said they'd come and they did a good job. He explained exactly what the problem was, and said this would get us through the summer, but we really need to have a new skimmer of the mold plastic thing put in. Which we will have to do in a year anyway. I felt that the whole thing was quite reasonable for what he did. They came out later to put a light back together but they didn't have time to do it in the first visit. I was a little afraid they wouldn't make it back, but all in all we were very pleased with the service. They don't have the equipment or know-how to resurface the entire pool, but if it's something they can do I would use them again.