JaneAnn's Custom Cleaning logo
Approved
Approved

JaneAnn's Custom Cleaning

Maid Service,

About us

JaneAnn's Custom Cleaning isn't just a maid service. We're a trusted cleaning company based in Freeport that offers house cleaning services throughout the Rockford, IL area. Whether you need help cleaning a single room or your entire house, you can trust us to do the job right. We'll clean on your schedule to make sure your home is always spotless for your family. Call 779-537-2200 now to learn about our maid service in Rockford, IL

Business highlights

Se habla espanol
30 years of experience

Amenities

Free Estimates

Yes

Reviews
4.719 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
5%
2
0%
1
5%

Filter reviews by service

Showing 1-19 of 19 reviews
Melissa S.
Aug 2026
5.0
Maid Service
JaneAnn and her team are always on time, efficient and thoughtful! I would highly recommend!

Tim S.
Aug 2026
5.0
Google Review
JaneAnn does a great job cleaning our home and business.

Thomas H.
Aug 2026
5.0
Google Review
This company cleans my residence. Professional, courteous, and priced appropriately. Easily 5 star review.

Connie D.
Aug 2026
5.0
Google Review
I have worked with Janeann’s custom Cleaning in the past and they are excellent. They did an amazing job cleaning and the customer service was amazing. I would highly recommend them!

Andrew M.
Aug 2026
5.0
Google Review
We had our house cleaned today for the first time as a gift from my mother in law. The house looks great, and we are going to start having our house cleaned on a regular basis now! Thank you!

Julie B.
Aug 2026
1.0
Google Review
If I could give zero stars I would. This company was hired to clean my grandmas place and the one employee, I believe her name was Rachel, had a very poor attitude and the owner seemed to be a little mean towards other employees! I would not suggest this business to anyone!

Matt R.
Aug 2026
5.0
Maid Service
$75
Yes, they do a great job cleaning my place. Very friendly to my pet. No it’s exactly what they’re doing. I would recommend them to anybody I know.

Alison W.
Aug 2026
5.0
Maid Service
Cleaning day is my favorite! From saying hello to the women who come in to clean to the time when they leave and my house smells amazingly and all my surfaces are shining. They fawn over my dog as they work. Details are paid attention to and requests are granted. This is an amazing service that is done well and quickly. Highly recommend!

Susan L.
Aug 2026
5.0
Maid Service
Reliable and reasonably priced

Cyndi N.
Aug 2018
5.0
Maid Service
Yes, I recommend this pro
$55
JaneAnn was very helpful and flexible with my 86-year-old mom. She even ironed two blouses for my mom! She was very clean and efficient. JaneAnn is very kind and someone I'd hire again. Cyndi

Robin B.
Mar 2018
5.0
Maid Service
Yes, I recommend this pro
$100
My Mom just loved the job they did on her home. She said it smelt so clean and everything looked wonderful. They also did not mind that my Mom stayed at her home while they cleaned. My Mom has many health issues and cannot leave her home by herself. Also, none of the products they used affected my Mom's breathing. A true blessing!

Janet E.
May 2017
5.0
Maid Service
Yes, I recommend this pro
Very thorough and got my money's worth

Rick H.
Dec 2016
5.0
Maid Service
Yes, I recommend this pro
$80
They are friendly and competent. They work fast and efficiently. We have used other services over the years and Jane Ann is by far the best.

Emily D.
Oct 2016
5.0
Maid Service
Yes, I recommend this pro
Nothing.

Holly P.
Sep 2016
5.0
Yes, I recommend this pro
They have always been adaptive to our needs, worked special occasions, and does a great job. They are always flexible with scheduling and dates.

Eddie R.
Sep 2016
5.0
Maid Service
Yes, I recommend this pro
They are very professional house is clean with a fresh smell when you walk in.

Bill M.
Sep 2016
4.5
Maid Service
Yes, I recommend this pro
Jane Ann does a great job! Very satisfied with her work and her ability to keep my home clean and in order. This is very important to me as my husband and I work long hours and need someone to look after the hous for us.

Connie L.
Sep 2016
3.0
Maid Service
The first time was good although lower level was not dusted or swept. Many, many dead beetles and dust on selves and floor. The 2nd cleaning, 48 hours ago, was very poor. NO clean smell at all so if water was used I could not smell any kind of cleaning product. I notices my bedroom lite was very dusty so after checking I saw many other items weren't dusted as well. I used a white swifter sheet on the bathroom this morning and am appalled by the dust and hair that was on the bathroom floor. Clearly this floor was not only not dusted it wasn't mopped as well. I have a picture of the swifter sheet if there is any way of posting it with this review please let me know. I wont be using this service any longer and I feel a partial refund is due. $75.00 for less than 1 hour (my neighbor lady said she wasnt there for even an hour) is more than most doctors and attorneys charge.
Response from JaneAnn's Custom Cleaning
"I feel that this review is not fair. I always ask that if there are any issues with our work that the client contact me immediately and I would do everything I could to correct those issues. However, this client choose not to contact me leaving me to believe that everything was satisfactory. Had she called me I would of either returned or made the changes on the next visit. Customer satisfaction is a priority in my business but I can't fix things that I am not aware of. As for the how much we charge, I have to say that there are 3 girls that work as a team therefore they are able to complete jobs much faster than if it was just 1 person. That being said I don't charge $75.00 per hour as implied by this client."

Holly P.
Sep 2016
5.0
Maid Service
Yes, I recommend this pro
Great job, reliable and dependable.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

JaneAnn's Custom Cleaning is currently rated 4.7 overall out of 5.

Yes, JaneAnn's Custom Cleaning offers free project estimates.

No, JaneAnn's Custom Cleaning does not offer eco-friendly accreditations.

No, JaneAnn's Custom Cleaning does not offer emergency services.

No, JaneAnn's Custom Cleaning does not offer warranties.