I contacted James on 4/8/2013 with a list of minor repairs <br /> that I wanted to get done around the house. We set up a meeting at my house on <br /> 4/11 so I could show him what I needed. We talked about past issues with <br /> having water in my finished basement, which was why my broken sump pump hose <br /> was the most important concern we discussed. I also showed him the <br /> flexible tube repair solution that Menards had sold me to try to install <br /> myself. He wanted to use pvc pipe instead of Menards' flexible tube and <br /> said he would be able to start with that issue early the following week. He <br /> would then work on the other items, including a wobbly hand rail, wobbly <br /> ceiling fan, and roof vents with birds' nests in them. On 4/16, I <br /> contacted him to ask: "Since it's supposed to rain pretty hard over the <br /> next few days, do you think I should try to install the sump pump solution that <br /> Menards suggested, just in case?" He told me he could swing by on <br /> 4/17 to fix the hose and then work on the rest of the list on 4/18; he said he <br /> would let me know when the hose was fixed. At noon on 4/17, I received <br /> this message from him "I just stopped by [the house], gonna get parts and <br /> come back and fix. I am kinda waiting for rain to let up, I will keep ya <br /> posted." I returned home in the evening on 4/17, after another day <br /> of heavy rain, to find that he had not done anything with the hose. I <br /> finally got a message from him at 8pm on 4/17 that said "I will be <br /> stopping over in morning [4/18] to install new line for sump pump." <br /> I replied that as long as my basement is dry, I'm a happy camper. At 5am <br /> on 4/18, there was water pouring into my basement, coming from the hose that he <br /> did not fix when he said he would the day before. I notified him of this <br /> fact via text at 510am, and at 640am he apologized and replied that he would be <br /> there at 8am. He still had not arrived at 9am, so I contacted him again <br /> to ask if he was still on his way. He said he was, but he still did not arrive <br /> until after 10am. By this time, I had installed the repair that Menards <br /> had suggested, which worked perfectly well to stop the influx of water into the <br /> basement. If he had either completed the repair when he said he would, or <br /> told me to do the Menards' repair myself, I would not have been angry at all. <br /> On 4/25, he contacted me to ask if 4/26 would work for him to finish the other <br /> projects. I replied yes, but he didn't reply and didn't show up on <br /> 4/26. On 4/29, he apologized for not getting back to me about 4/26, and <br /> he asked if 4/30 would work for him to finish the other projects. I <br /> replied yes, and he sent me an email on 4/30 to tell me that he had fixed the <br /> hand rail, he had removed the wobbly ceiling fan but could not rehang it due to <br /> a broken rubber grommet, and he could not identify any problems with the roof <br /> vents. On 5/2, he sent me an invoice and I mailed the check that <br /> night. On 5/3, I cut my hand open on the handrail because it had a 3-inch <br /> section of jagged splinters. I sent him a picture of it and he apologized <br /> and said he would look at it right away and repair or replace it. On 5/6, <br /> he said he hasn't forgotten about the hand rail, just has a huge schedule this <br /> week and will get to it asap. On 5/20, he apologized for the delay and asked <br /> when he could finish the hand rail. I told him that they key (that he had <br /> been using for every other visit) was still in the mailbox because the plumber <br /> I hired needed it too. He said ok thanks, but then I didn?t see or hear <br /> from him for over 3 weeks. On 6/11, I contacted him to find out when he <br /> planned to fix the hand rail issues that I had first notified him about on <br /> 5/3. He apologized and said he had totally forgotten about it and will <br /> get it done before the weekend. On 6/13, he said he would stop over on <br /> 6/14 to fix the hand rail. When I returned home on 6/14, I contacted him <br /> because I found that I had no hand rail in place at all. He apologized and <br /> said he wanted to apply a finish to it, which has to dry, and then he will install <br /> it on 6/17. I said I wished he had mentioned that there would be no hand <br /> rail at all for 3 days before he took it down, as it was on a very steep set of <br /> stairs. When I returned home on 6/17, I contacted him because I found <br /> that I still had no hand rail in place at all. He finally replaced the hand rail on 6/18. <br />