J & E Plumbing

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Things went well.  The provider was punctual and responsive via phone.

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This was an Angie's list Big Deal - 2 hours plumbing labor for $99.  One of my hose faucets froze during the winter rupturing a pipe in my basement.  I thought this deal would be a good opportunity to get it fixed at a reasonable price.  And it turned out great.  The contractor called soon after my purchase and made an appointment.  The plumber was prompt for the appointment and had the faucet and pipe fixed within the 2 hour window. <br />

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We called them late in an afternoon, when the weather was cold and bad, a person answered the phone; not an answering machine. I got the information from him that I needed and he gave me time and told me to call him back. When I called back, he answer the phone again and we set up an appointment for the next day. The water heater that I thought we were going to get turned out not being the right application for our home. We needed a different water heater, which they had on their truck, so we did not have to have one ordered. <br /> I was very impressed that he had all the equipment that he needed to do the job. This company was very responsive and prompt even with the bad weather we had with a foot of snow on the ground.

Have a high end faucet that was not letting water flow. I was able to partly fix it but needed help. Purchased a new faucet and called J & E to install. Curt was fantastic. He recommended we keep the Grohe Lady Lux we had because it is much better than the new ones you can get at the local hardware stores. He was able to completely take it apart and drove to Henry plumbing for a replacement part. The cost ended up being half the cost of the new faucet I purchased and was able to return.

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Realized at 9pm on a Sunday night that we had no hot water. Went to investigate and found water spraying out from one of the pipes leading to the water heater. Called Jeff at J&E Plumbing and he was immediately helpful and reassuring. Said he would get someone right out to help me. Then instead of having me wait for one of his service guys to finish a call he was on, Jeff said he would come out himself and take care of it. Had me take a picture on my phone of where the leak was and send it to him, so he could make sure he had the parts he needed when he arrived. He was at my front door within 30 minutes, went right to work, fixed the leak, re-lit the pilot, and got the water turned back on. What a relief! We couldn't wait until Monday morning to get this fixed, so I was thrilled to find someone to come to the rescue on a Sunday night. I thought the charge was reasonable for the service. Jeff was prompt, professional, courteous, competent...what more could a person ask? <br />

Excellent service--no complaints. <br />

It all started with a leak.  They fixed the leak and then offered us a deal to remodel.  The workmen were great.  They all were very good at their work.  They finisher, painter etc was phenomenal.   We purchased all the materials and I was very clear what I wanted for a shower head.  However, the owner did not listen to me and installed something different.  What we have is fine but not what I asked for.  He then left the workman to deal with my disappointment.  There was an issue with the toilet seat after the work was completed and I called the owner to tell him about and he never responded to that phone call.  Because of these things I would not recommend this service provider.  However, his workman were great, people rave about the workmanship of our remodel.

Actually, we were a little disappointed.  I can't remember the exact deal right now, but it was a certain $ amount for 2 hours of service or something.  We decided we would have him fix the main issue and then a couple of other minor things if there was still time.  He was in a big hurry, rushed in and fixed one thing and rushed out.  We didn't feel like we got our money's worth.

It was very good. He did a very good job.

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Nice guy - there was a part I should have gotten but didn't & so he went & picked it up wo complaint. <br />

As part of a complete basement refinish, we needed a plumber to perform some minor tasks.  J&E was recommended by our general contractor and we contacted them to complete the work before our basement project was complete. <br /> J&E scheduled with us quickly and in one day completed all the work.  The basic reroute in the basement was a simple task, but the professional found that the upstairs leak was due to a "homemade" plumbing job that was leaking for a long while. <br /> The leak was repaired properly and the general contractor corrected the ceiling damage and finished the job.  <br /> J&E did an excellent job and we will use them for future work in our home. <br /> <br />

The service turned out fine. I had a big deal, and then I felt that they had raised the price to make up for the loss on the coupon. The service was fine, it is just that I wasn't happy about the price.

I called J&E based on the reviews of angie's list to get an estimate on some repairs that were requested from buyer's of our house (we're moving out of).  Jeff and a colleague came by within the stated time frame and I showed them downstairs (basement) to look at the washer dryer hookups and bathroom- the items i needed some help with.  While downstairs we noticed a fair amount of water around the Furnace and hot water heater under the stairs.  How fortunate that i happen to have a plumber there when we notice water in our basement, right?  No.   <br /> Jeff took a look at the hot water heater and said I needed a new one and he could provide that.  I asked if it was common that when water heater's break they leak and he said it can happen.  (Note: we still had hot water in this part of the house).  The next morning them came out and installed a new hot water heater, replacing my old one.   <br /> Less than 48 hours later, I noticed the same puddle in the basement from when we initially saw it with Jeff.  This time, the drain next to the furnace a few feet from water heater was stopped up.  It seemed obvious to me that the drain was stopped up and water had leaked to the low point of the basement, cooincidentally near the hot water heater.   <br /> I called Jeff and said i was a bit frustrated as it would seem I just bought a hot water heater when i didn't need to.  He said he'd come by right after his first appointment.  The installer from the previous day (garry i think- very nice) came by instead of Jeff.  He scoped/cleaned out the drain (no charge) and we haven't had water since.   <br /> When Garry completed the work i asked him to have Jeff call me and gave him the 2 minute version of why i was upset, having just spent over $1K when all i needed was $150 drain cleaning.  Jeff didn't call.  I called Jeff.  No answer.  Tried again later and left message to call me to work this out.  No response and that was a week ago.   <br /> My guess is that this will prompt some kind of response how he didn't get the messages or something like that but this is not the right way to do business.  Regardless of the response, based on our last communication, he knew i was upset and why i was upset and should have proactively followed up even if he hadn't received any of my messages.  I would ask that at minimum, he refund me the markup on the water heater (at least a few hundred as i spoke to another plumber) and not charge me his labor costs (takes about 4 hours to install). <br /> <br /> <br /> UPDATE:  I wanted to make clear, as i'm not sure it was written as such, that i DO NOT believe this was done maliciously or to make money.  I believe this was an honest mistake, though a mistake that should not have been made and that I should not need to pay his profit on.  I'm disappointed by the aggressive response.  I'm sorry to see he feels an attempt to right something that was done unnecessarily is an extortion or bribe.  I do want to address one thing: "I made it clear to you that we would not install your water heater for free so you would give us a good review"- I wish we  could have continued our dialogue but i didn't hear back from him after his installer/scoper left so i was in fact not aware he had made a decision or communicated to me that he would not install for free.  This is my experience in its entirety and accurately reflected - I hope yours is better.

The bathroom went okay, however the initial problem of the pipes knocking when running hot water was never fixed and he failed to deduct the amount paid from the special offer through Angie's List.  This issue was to be corrected when I used their services for the full remodeling of the kitchen. <br /> I explained all work that was to be completed and expressed all concerns we came to agreement on work to be completed and cost to me for services.  While installing the custom made cabinets the installer notice he made a mistake in attempts to fix this he cracked and split a portion of the cabinet down the middle of the wood.  For a temporary fix to allow the counter-top installers to come in and get their measurement, he nailed the piece in place.  When it came time for the crown molding the owner stated that he failed to incorporate the cost of the crown molding into the agree upon price and that it would be an additional cost to me to have completed.  I explained that his failure should not be a additional cost to me, of course he disagreed.  During this time I also had to call him to let him know that one of his installers, installed the ceiling fan incorrectly, this had to be taken down and re-installed.  Once we agreed that we disagreed on the additional cost, he sent me a email that read " This is to inform we will be considering discharging your debt as income for the tax year 2013."  I now see gaps appearing in the hard wood floor where the installer failed to tact down each row.  These gaps can hold a quarter up right easily.  Will probably need to get the floor re-installed. <br />

It went very well. He was very professional and gave us a list of things that we really needed to get done and some things that could wait. <br />

I reached Jeff right away and within 2 hours I had a plumber at my house.  He was quick and skilled and completed a job that would have taken me 2 hours in less than 20 minutes.  The work was great and the price, for a Saturday, was more than reasonable.  I would definitely use them again. <br />