JL Anderson Heating And Cooling Inc

I planned to change out my old standard water heater with a tankless unit some time this year. Got an ad last month advertising JL Anderson does this so out of curiosity I called for an estimate and met with Richard a few days later. I didn't realize until speaking with them this new style requires slightly different venting and plumbing but Anderson could oversee the whole thing. Because they handled the entire installation of my HVAC system a few years back and did a great job I knew they'd be perfect to do this install. We're loving this new system already and can't wait to see the benefits it shows over time. Once again they were great to show me my options, explain the process and provide a quick/simple install (only took a few hours-thanks Curtis!). I called them a few days later with a question unique to my situation-Joe took my call and was very helpful-just as he was years ago. Total experience went smooth and I'm confident they back up whatever they do. I highly recommend JL Anderson-you'll be happy with their work!

Very pleased. First visit was to get the estimate, and the technician was responsive and professional. Second visit was to make the needed repairs and maintenance. Again, the technician was very professional. We will keep JL Anderson as our regular HVAC company.

Excellent customer service experience with top tier products and installation. We were looking to replace our existing 16 year old system with something more efficient and comfortable. Joe provided a detailed review of products and solutions. We decided to install a variable speed heat pump and propane furnace by Trane. Scott and crew performed the installation including new ductwork and electronic dampers. Four zones were created. Very professional outfit and very satisfied in the investment to our home. Love how quiet and comfortable the home is 24 hours a day!

They were quick to respond. Brought in portable heaters to get us through until install was complete. Professional and friendly.

Great customer service!

Service was great. Installers were professional. Would definitely recommend for servicing furnace or replacing HVAC.

Wonderful! Tech arrived on time and sent follow up tech following week to ensure air flow throughout system was optimized.

Brent replaced it promptly and it took a little less than 40 minutes to complete.

I still have nothing but praise for every person that I have ever dealt with at JL Anderson. From the individuals who come out for maintenance or repairs on my old system to Kirt taking the time to go through every part of my existing system, as well as what Anderson could offer us going forward. Also, it was nice to have Lisa taking care of everything else for us. She did all of our warranty registrations as well as any rebates we were eligible for. It has been almost 3 months and everything is still going great. The new outdoor unit, albeit large, is significantly quieter than our old unit and the variable speed blower is putting more air through our vents than anything our previous system could do. Very pleased with the unit and with Anderson's staff.

They installed the central air while I was out of state for vacation. I returned and the job was finished, and working excellent! I would highly recommend they're service! Joe was excellent to work with, and made sure I was satisfied with the product and the service. He even gave me time after I returned home to test the unit and make sure it was to my satisfaction before I paid! Anyone looking for quality work, and professionalism at an affordable price should definitely check JL Anderson out. I'm glad I did! Steve R.

I use Anderson for regular maintenance on a rental property. Almost every time they have done work they have tried to overcharge me. The first time they told me I needed a new compressor ($2,000-$3,000) or a whole new unit ($4,000). At that point I contacted a second company and they came by and told me I only needed to recharge the unit. To their credit, when Anderson discovered the error, they refunded all charges for the visit and gave me a free air filter. Another time they came by and tried to charge me for the wrong type of refrigerant (which is more expensive) which I had to catch and correct. They also have had a hard time keeping track of my annual maintenance contract. As someone on contract, I receive discounts on services and pay annually for two visits to check my A/C and furnace. However, these discounts are almost never applied without me complaining, and most recently they tried to charge me an extra $129 dollars for a visit I was already owed based on my annual service plan. Again, when I point out the errors they are usually pretty helpful, but I have really had to watch them to make sure I am not being overcharged every time they visit. It's disappointing, but I stick with them because they seem to have the best prices.

I used JL Anderson Heating & Cooling (subcontracted through Lowe's) to install a new Trane HVAC system in my 25 yr. old home. After presenting and explaining to me my options and choosing the system I wanted, Joe set up all the install details. Since the new unit would be about 2 weeks to arrive Joe even offered to charge/fix my old AC just so I could get by. The crew did an excellent job on the install. They were punctual, worked clean/safe and were friendly through the whole install. Once the new unit was running, Joe followed up to walk me through all the instructions, set up the wifi thermostat app on my phone, plus he did ALL the paperwork for warranty and rebates. All I had to do was sign things-a really nice extra! The new system is excellent!!! The house has never felt this comfortable in the summer. I'm already saving money on my cooling bills! I couldn't be happier with the fantastic service JL Anderson Heating and Cooling provided. I highly recommend them!

Our house recently reached the 20+ year mark and we came to the realization that we could no longer nurse our current furnace and A/C through another Indiana summer and winter. Our neighbors had used JL Anderson and had a positive experience with them so we asked JL to provide us a quote. Joe was very knowledgeable and answered all of our questions and was able to provide us recommendations on a system that would fit our needs without breaking our budget. The whole quote experience was not high pressure and a thorough evaluation of our home was performed. Joe also remained in contact in the time between accepting the quote and installing the equipment so that we were kept updated on the progress without being caught off guard at the last minute. The installation was estimated to take 2 days, and on the hottest two days of the summer thus far. However, the team that performed the install stated that we would have A/C by the end of the first day and they lived up to their promise. In fact, they more than lived up to their promise as the entire system was able to be installed and completed in one day! We could not be happier and are thrilled with the system. The only complaint that I had, and it is very petty, was that for the first few days, I was freezing in the house chalked it up to the new A/C being more powerful than the old one. However, Joe came and calibrated the system and now it is extremely comfortable. Will definitely use them again and highly recommend them to anyone needing HVAC work!

great work...thanks!

We recently had our 20+ year HVAC replaced with a new Trane system. Joe is an excellent representative of J.L. Anderson. He took time to study our current system and offered suggestions on how we could improve air flow in our 2-story home. We installed a new HVAC and upgraded some of our existing duct work around the unit. The improvement has been significant! We have finally achieved a balanced temperature throughout the house; no more hot and cold spots! Thank you Joe! The installation team of Kirt and Armondo were experts in assembling the new system and customizing it to fit the space. They are true craftsmen. Both during and after installation, the new system and its operation was explained in detail. It was apparent from start to finish that the goal at J.L. Anderson heating & cooling is a satisfied customer and a continuing relationship. We are happy we chose J.L. Anderson!

My Wife and I bought our house almost a year a ago knowing that we will need to replace our 25 year old HVAC system soon. We had six contractors come to our house and some quotes were low some were high(er) some could start right away and others had to be scheduled. It was very interesting and a learning experience to me that one contractor would have one idea and the other would have a different idea. After listening to all of them I began to hear a few items over and over again which I keyed in on. My Wife and I knowing that this may be our last house wanting a system that will be very comfortable in our five levels of living space basement, downstairs, main level, upstairs, and second floor. The original system had two air returns and I wanted it redirected in to one main so that I didn't have to buy or maintain two air filter systems. We also wanted something extremely efficient to help save money in the long run. After visiting with all six contractors we decided to go with JL Anderson Heating and Cooling. We picked JL Anderson Heating and Cooling because not only are they highly recommended and experienced is because they are professional, on-time, polite, constant communication, above and beyond. Our consultant (not salesman) I say this because Joe Kollman advised and quoted us a lesser system that would have worked fine but I wanted something great Joe Kollman and JL Anderson Heating and Cooling delivered. Joe brought which I believe was their Senior installer on site to evaluate my house and the future system to be installed. Both were very professional as I asked even more questions about the zoning and if the existing duct work that was installed when the house was built in 1980 would be able to handle what was to come. Duct work was measured and flow study was completed even considering the direction of the Sun rise and Sun set for my zoning. It was estimated it would take three days to complete the install including removal of my old system. Each day they started between 8:30 AM and 9:00 AM after the second day I was wondering if they were going to make the deadline and on the third and final day they brought another tech. onsite making three total to complete the job. I must say that all three were very professional and polite their workmanship shows that they do care about what they do and I watched them complete a work of art. Detailing in the path of the wires they took, the plumbing and their routes, to the bends in the duct work. They even made the screen of my ComfortLink II XL1050 match my wall color! They were able to pull off the job in the time estimated and turning the system in to one air return like I requested. They were also able to free up an air return restriction that was done when the original system was put in. During the install Joe Kollman stopped by to make sure everything was going as it should and to see if we had any questions, comments, or concerns. Which there were no concerns just a lot of praise for the quality of work we were receiving. We scheduled our one week follow-up and Joe Kollman gave us a tour of the system and answered our questions we had we also got our smart devices on-line so we can keep an eye on the system when we are away. Did I mention this system learns, remembers, and predicts? Joe even brought over the paper work for energy rebates filled out that we just needed to sign that he would take care of! Our air condition XV20i is 55 db it is so quite you have to see the fan moving to know that it's running it's amazing!!! What is also amazing that going from one level to another and the temperature and humidity is all the same!!! We can even adjust the set points to either heat at a specific temperature or to cool at another (not at the same time for different zones) I still get a kick out of seeing and watching which zone is either closed, at 10% open or 60% open or wide open. Our furnace is also very quite with it's variable speed. We wanted to see what would happen at wide open and we could hear and feel air movement throughout our home it was very impressive. Before we heard the old system running but we could never actually feel or hear air movement. JL Anderson Heating and Cooling - THANK YOU! We highly recommend you and have done so already! Please note that JL Anderson Heating and Cooling were not the cheapest nor were they the most expensive. I highly recommend doing your research and asking a lot of questions and taking notes and comparing those notes.

Everything went great. Joe met with me and we discussed options and needs. I had a few others quotes but Joe's was the best and the payment options were superb. I decided on a 96% efficient furnace with a multiple speed motor and a 16 seer a/c unit. These were at least 2x better than what was installed with house 16 years ago. The installers showed up as scheduled and the install took 1.5 days as promised. Joe then returned and went over the new system and how to run it. He also filled out the required paperwork for the gas furnace rebate and filed it with the gas company. As part of the install a new vent was run. I noticed the vent as we were reviewing the system and said I would need to add a screen to deter birds from using as a nesting place (3" outlet) and Joe said he would get something installed for me. Again great people and great communication.

Joe Kollman was very professional, and Scott and Craig did an excellent installation. We could not be more pleased with the results. The guys were all punctual, hard-working, and cleaned up perfectly. The job went like clockwork.

I give them A's for everything.

unknown

Excellent, the people Anderson's hires are hard working professionals who are customer focused. With Anderson's the customer is first and they will bend over to make sure your experience with them is excellent. Our new HVAC System installation went great and the federal rebates for gas and electric were handled by their staff (Thank you!). The technician's are excellent and have attention to detail. After the installation was complete they came back out to make sure I was pleased with everything and when something came up that wasn't, they made it right.

Joe was great at helping walk me though each of the system components, and I never felt pressured into any equipment, as I did with another contractor. He offered to even provide temporary cooling between agreeing to move forward and the install date because they were booked for about 10 days. The guys were on time install day and kept their work clean, and worked around our dog. Joe recommended moving the A/C condenser from my back door, to the side of the house at no extra charge. This was something none of the previous contractors had mentioned, and made so much sense as the condenser was next to my patio and back door. We met a week later and he walked me though all the parts of the system, and what I need to do for future maintenance. For a young and inexperienced homeowner this was as painless as it could be, the work was done well, and their personalities made for an easy experience. Highly recommend.

Great. No complaints.

Excellent - they showed up at the property when the roofers were finishing up so they could coordinate the work and finish in one day. Very professional and coordinated with the roofing contractor to schedule a day and time to both be at the property.

The installation was done professionally and promptly. Kirt was the primary salesman and installer and was extremely helpful in explaining the entire process and what options we had available to us. He made the decision to go with JL Anderson easy for us. I would highly recommend this company to anyone! A++++ service. Paul H- West Lafayette,IN