Jonas L Jensen

"I've never met this man in my life. His wife asked me to bid a large tile job in a house they purchased from out of state but she only wanted to ultimately tile her front entry which was currently a very thick terrazzo pavers install from the 70's. She had shown me a checkerboard tile from Home Depot and even though it was a small job with out of town home owners I decided I would squeeze it in to my schedule. I was to meet a neighbor who would let me in the house to work. Neighbor turned out to be a creepy old mad who followed my helper around asking personal questions. Great! Well at least it's a small job and we should be able to finish quickly. Nope! Homeowners changed the tile to a 4 tile makes one pattern bloc scheme without telling me before hand. This new tile must be centered because of the overall pattern so as not to have an color offset in the floor. Obviously the math was not accommodated for with the new pattern and we came up well short on the tile amount. Now I have an unfinished job with a creepy neighbor, no keys or phone number to talk to anyone and no in-town tile source to finish the job. His wife insisted upon paying the whole bill over PayPal out of guilt for the confusion of it all. They eventually got more tile shipped but I never recived a phone call about it, only an e-mail that got lost among hundreds of other e-mails and spam that often times does not get checked. By the time I did get the e-mail I was in the summer busy season and couldn't squeeze the small remainder of the job into my Sunday schedule. I have no key to the house, no phone number to call and no way to contact the creepy neighbor. This man has never called me ever about this nor has his wife. Lesson here is never do work for someone who is not in the city. If I can't meet you in person then it's no deal. I can still go finish the job but I can't get in touch with the homeowner."

"Ive never met This man but I did a job for His wife recently however and it was difficult to say the least. His wife accepted my bid for 6"x24" wood plank tile installed in an old apartment with no base trim. This means every tile has to be scribe cut to the contours of old heavily textured walls. Difficult enough. weeks after the bid she changed the tile to 6"x36"! With zero grout joint!! She was already a handful to deal with so I didn't raise the price so as not to argue with her. Upon starting the job she informed me that her and an sales associate at Lowes re-estimated the tile amount from my estimate. I received no paperwork for tile pickup only a phone number and had no idea how much tile i was picking up. I Had her tile loaded, delivered it miles away and unloaded it carefully by hand for free! As her job progressd we stayed late to stay on schedule due to the added difficulty of the larger new tile. She then changed the pattern mid job and we had to re-measure every thing and change all our chalk lines. By Thursday I had discovered we were 3 boxes of tile short, The wife asked for an explanation for the shortage and I had none as I never knew her final purchase amount. She and a man at Lowes had changed the amount that I measured during the initial bid. Buying more tile was no big deal as she was milling around the job most days and seemed to have plenty of time. She however was very resistant to this tile shortage and couldn't believe that Lowes could make a mistake like this. We finished on time despite all this and having to haul water in buckets through the entire apartment to the tile saw and mixing area because there was no exterior water or hose bib. We must have hauled 150 gallons of water out and back in to flush old dirty water because there was no place on the property to dispose of dirty water. At least she let us throw some trash in her alley dumpster at the jobs close. Ive been running a small tile business since '99 and have never replied to an review, good or bad. This less than stellar review feels unjust as I had to make constant adjustments toward the homeowner and the final, finished floor looks really good despite all this. We also cut landscape paving blocks in half for her for free because she asked us to no less than five times in three days."