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J Stephens Plumbing
Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes - Repair or Replace, Water Heater Installation and Replacement,
About us
24 hour emergency plumbing repair contractor. We are in contact within 15 minutes 24/7. Call for emergencies! Email if you would like to schedule an appointment for service or a free estimate. We repair broken water lines, sewer lines, clear clogged drain lines, repair broken water heaters, replace broken water heaters, install and repair tankless water heaters. We are a full service plumbing company.
Business highlights
Emergency services offered
Veteran owned and operated
10 years of experience
Services we offer
Plumbing: drain cleaning, clogged toilets, faucet repair/replacement, garbage disposals, gas line installs/repairs, sewer line repair/replacement, tankless water heater repair/replacement, toilet repair/replacement, tub and shower repair/replacement., water heater repair/replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.0103 Reviews
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Showing 1-25 of 103 reviews
Michelle R.
Aug 2023
Very polite, professional and competent. Would hire again!
Carole C.
Jul 2022
J Stephens did excellent work at a reasonable price.
Lee P.
Feb 2021
After 5 days of no hot water and multiple neighbors trying to troubleshoot my hot water heater issues, I called several local plumbing companies and am thankful I went with J. Stephens. The owner, Jay, spent 30 minutes on the phone with me, a recently divorced Mom who knew nothing about hot water heaters, explaining in detail the potential issues I was facing and even made suggestions on how my lucky neighbors and I might continue to try and repair on our own! After no such luck, and realizing it was time for a new one, I called Jay back and he spent more time on the phone reviewing tankless vs traditional water heaters. Jay had his two technicians, James and Jay at my house the same day and a tankless water heater installed at a fair price. James and Jay were extremely professional, courteous, and kind. They cleaned up, swept my garage, took care of a clogged bathroom sink, answered all of my annoying questions with patience and offered to come back to adjust the temperature setting if necessary. They were at my house until well past 7 pm and were hurrying to get to two more jobs that evening. That type of hustle is impressive. Additionally, I learned from James that one of the owners is a female and an Air Force Veteran which I love! I am thrilled with my entire experience, from the customer service to the price. J. Stephens has created a raving fan out of me and my new neighbors! 10/10
Response from J Stephens Plumbing
"We LOVE happy customers & happy neighbors too WooHoo!! Word of mouth truly is the BEST form of marketing! I am so glad our guys took such great care with your project, thank you for taking the time to leave such a lovely and detailed review of your experience. It means the world to a small business like ours. Signed, The female Air Force Veteran :-)"
Lonnie W.
Feb 2021
This company is awesome! I called and got a same day appointment. In fact, Axel and James showed up about an hour after I called. They were courteous, professional and efficient. They fixed the toilet in no time, explained what they did and left the space perfectly clean. I would definitely call them again.
Response from J Stephens Plumbing
"Glad to hear that they were courteous, professional, efficient and tidy too! It is always nice when our customer's mention our technicians by name when sharing their experience! thanks for great review!"
Paul K.
Dec 2020
Jeremy was quick to call, came out promptly, provided a detailed quote for the project, was able to to the job the following day (Sunday), was prompt, professional, did everything he said he would and more. Thanks for the great work.
Response from J Stephens Plumbing
"Happy we were able to fit you in on a weekend to replace your water heater in a professional and timely manner! Thanks for the great review!"
Emily L.
Dec 2020
I called for one leaky toilet...and hey, while you’re here, will you check all of them? They are all a little shaky. Turned out, my pipes were old and done improperly. Drains were running uphill that should go down (so that’s why it takes so long for the sink to clear!) Toilets were cracked, water heater was old...bandaid everything for x amount or double it for a 10 year warranty. I chose the warranty. 2 days later, my house is functioning well with a new water heater and all new pipes, thank you to Ryan, Axle and James who literally RAN from place to place to get my house up and running before the weekend. I am so very satisfied and totally impressed with the work, skill, and with the quick pace these guys performed this large task.
Response from J Stephens Plumbing
"Glad we were able to help you get everything running smoothly! We are usually not the cheapest, we do strive to deliver the highest quality work and excellent customer service. We are fortunate to have the ABSOLUTE BEST technicians! Thank you for taking the time to share your positive experience with our company and for the wonderful review too, it means a lot!"
Fred M.
Nov 2020
This is the type of company I really enjoy doing business with. I called late afternoon when our water heater failed. It was old and clearly needed replacing. They were at my door within 10 minutes of my call!! Granted, they had a crew nearby finishing up another job. Even more impressive, they fully installed a new heater with a hot water recirculator before dinner the same day! When I had a stupid question, they offered to come back - the same night. When I had another question, they responded after hours and offered to come back again during the weekend, no additional charge. Thankfully I figured out my stupidity so the service call was unnecessary. Honestly, this is the type of business I love working with, and I’m almost hesitant to give such a positive review because I like keeping these great companies to myself, but they were so awesome I’m willing to share. I just hope they keep treating me with the same level of urgency when I call. I’m sure they will for you!
Response from J Stephens Plumbing
"What an AWESOME review! Happy we were able to fit you in in a timely fashion and that you were so pleased with our services. Please don't hesitate to call with any questions or plumbing needs, we strive to deliver five star service, EVERYTIME! Thank you for sharing your positive experience and for the great review too! We appreciate your business!"
Emmett C.
Oct 2020
From quote to discussing option to install, J.Stephens plumbing exceeded our expectations. Our installer was professional and courteous. Will hire again.
Response from J Stephens Plumbing
"Happy to hear that you were pleased with our services, thanks for the great review and for trusting us with your plumbing needs!"
Ab M.
Oct 2020
Great work!! James was dedicated, hard working and persevered to complete a replacement and repair of some very old and challenging faucets. I would definitely recommend James for your plumbing repairs!
Response from J Stephens Plumbing
"Wow!! What a great review!! Happy to hear that you were pleased with our services, I will certainly pass your compliments along to James! Thank you for trusting us with your plumbing needs and taking time to share your positive experience!"
Marjorie R.
Sep 2020
Removal and installation of new dishwasher went well. Although I think the cost was on the high side, it was balanced by a very quick response. The duo who did the installation were very professional.
Response from J Stephens Plumbing
"Thank you for choosing us for your project and for the positive review too!"
Anthony D.
Sep 2020
Rodney and James were very professional and fixed multiple problems while at the house. Most impressed how they took the time to properly diagnose each problem
Response from J Stephens Plumbing
"It is always nice when our customer's mention our technicians by name when sharing their experience! Glad to hear that they were thorough and professional, thanks for great review!"
Susie P.
Sep 2020
Workers very punctual, organized, skillful, & also excellent communicators. Very pleased with their work.
Response from J Stephens Plumbing
"Happy to hear you were pleased with our services! Thank you for taking the time to share your positive experience, it is greatly appreciated!"
Lori L.
Aug 2020
Great! Prompt, clean, polite! Good company to work with.
Response from J Stephens Plumbing
"Thank you for taking time to write a nice review for our company, it is always greatly appreciated! We appreciate your business!"
Sharon R.
Aug 2020
They were prompt, friendly and very helpful. They fixed a leaky toilet in our bathroom and were very thorough. I would recommend them and will use them again! Support local!
Response from J Stephens Plumbing
"Glad we were able to get you taken care of in a timely manner. Thanks so much for the great review & the recommendation too!"
Milt H.
Aug 2020
It went well.
Response from J Stephens Plumbing
"Thank you for the positive review and for choosing us to take care of your plumbing needs!"
Ralph K.
May 2020
They were fast, clean and did a great job.
Response from J Stephens Plumbing
"We LOVE happy customers! Thanks for the great review!"
Mary S.
Apr 2020
very pleasant and very professional.
Response from J Stephens Plumbing
"Glad you had a positive experience, thank you for taking time to leave a good review!"
Bill R.
Apr 2020
Stephens fixed the problem another company did not diagnose and wanted to replace the existing dual systems
Response from J Stephens Plumbing
"Thank you for the nice review! We appreciate your business!"
HELENA V.
Jan 2020
The work was done well. We’re very happy with the results of the project. The servicemen were very professional.
Response from J Stephens Plumbing
"Our goal is to provide great plumbing at a [Member Information Removed], price. Glad we were able to help, thanks for the great review!"
Stephanie S.
Jan 2020
Ryan did an excellent job! He arrived right on time and had the job done quickly and for a very reasonable price. He also made sure to try an alternate solution that worked and avoided cutting into our wall and saved us money! Outstanding service! I would definitely hire J Stephens plumbing again and recommend them to others!
Response from J Stephens Plumbing
"Sounds like Ryan knocked it out of the park on this one! We love it when customers mention our technicians by name. So glad to hear that Ryan provided excellent service and saved you a little money too! Thanks for the great review!"
Richard F.
Dec 2019
Excellent. J initially did just minor toilet rebuilds. Excellent job, very friendly and on time. Next day I had an emergency - no water in kitchen and burst pipe behind wall - late afternoon with Thanksgiving coming. J adjusted schedule to make it happen, working late with no extra charge. I will definitely use them any time I need plumbing services of any kind and highly recommend.,
Response from J Stephens Plumbing
"Glad we were able to fit you in and get the problem taken care of, thanks for the recommendation and the great review!"
Duane P.
Nov 2019
Ryan was amazing and exceeded our expectations by going above and beyond. Courteous, respectful, timely, knowledgeable, informative and very efficient. I will always call this company for any of our plumbing needs! He was so polite and explained to us in very easy to understand terms what we needed and efficiently performed the work. And ON TIME with great communication about when he would arrive!! Great service!! Thank you!!!!
Response from J Stephens Plumbing
"We LOVE straight A's & AWESOME reviews! Thank You!"
Donna D.
Nov 2019
I only had to call one time to leave a message. They called back while I was in the middle of the voice message. Service scheduled for same day. Ryan was our technician. He was professional and courteous and resolved our problem all in one visit. I will definitely hire them again and recommend to my neighbors.
Response from J Stephens Plumbing
"We are glad that Ryan provided great service! Thanks for the great review and for trusting us with your plumbing needs."
Margaret H.
Nov 2019
Great! Ryan was very polite, kept me up to date, gave estimate before he started, and clean.
Response from J Stephens Plumbing
"We LOVE satisfied customers! Thanks for the great review!"
ERIC S.
Nov 2019
It was great. Technician was very professional and knowledgeable. Great job.
Response from J Stephens Plumbing
"Thanks for the great review! It's always nice to get positive feedback on our technicians."
Licensing
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FAQ
J Stephens Plumbing is currently rated 5.0 overall out of 5.
J Stephens Plumbing accepts the following forms of payment: CreditCard
Yes, J Stephens Plumbing offers free project estimates.
No, J Stephens Plumbing does not offer eco-friendly accreditations.
Yes, J Stephens Plumbing offers emergency services.
No, J Stephens Plumbing does not offer warranties.