J&W Irrigation

I requested a quote through Angi for some irrigation contractors. The first call we received was from J&W Irrigation and Repair LLC (Jesse Metzs). We received an estimate of 2800.00. I asked him would a permit be required to install a sprinkler system at our house and Jesse said that the only time you would need a permit for an irrigation system is if you you had a backflow protector system installed. I said are we not required to have a backflow system and he said no. I called the City of Tallahassee and they told me that a backflow preventer has been required since 1990 to be installed in anyone’s yard that has an irrigation system. Jesse Metz is being dishonest when he tells you that you don’t need a backflow, when in fact, it is required by the city for you to have one. At the end of the walk-through, Jesse asked “how can I earn your business without you getting any other bids?”. I said if you adjust your bid by 200.00, we have a deal. We shook hands and we both agreed for Jesse to do our job 200.00 less than the estimate he originally gave us. The total we were quoted was 2600.00. There was a mention of adding a timer to the wall on the back of our home but I did not relate that to the irrigation controller. According to Jesse they are one in the same. I asked if the controller could be installed in our garage and he said yes. He never mentioned that there would be any additional costs since the irrigation controller had not been installed. Jesse also mentioned that we could operate our sprinkler system with an app that he would assist us in getting installed on our phones and connected to the internet. Come to find out the controller we had was not compatible with our Fiber Optic internet, that was a selling point in us purchasing the Hunter X2 controller. There was no planning, organization or supervision on Jesse’s crew. Jesse brings his men to your home and he leaves them unsupervised. Jesse failed to adjust our water pressure before his crew adjusted the sprinkler heads so water was spraying all over our neighbor’s house and in the street. Jesse also charged us 200.00 more than the agreed upon estimate and Jesse’s explanation was that it cost more to install the controller in our garage versus on the wall on the back of our home. Not once did Jesse mention to me that this would be an additional cost. They left mud all over our new driveway and all over our newly painted wall in the garage. Destroyed all the grass between mine and my neighbor’s house because they used a shovel versus a trencher. I called Jesse and his crew to come back and reset our sprinkler heads, paint the wall in our garage and pressure wash our driveway. He said he would come back on Monday. Jesse and crew came back on Monday. Jesse never pressure washed our driveway nor did he paint the wall in our garage. I asked for assistance with the app, he said the only thing I can do is refund you 65.00 for the Wand. He goes to his truck to get the 65.00 to give us and he comes back and says, I only have 60.00, so that is all that he gave us. Our irrigation system came with a two-year warranty, that my husband and I will never be able to use, because I will never have J&W Irrigation & Repair LLC back to my home to work on anything. J&W Irrigation & Repair LLC (Jesse Metzs) will tell you that you do not need a backflow preventer if you have an irrigation system installed, but according to the City of Tallahassee, a backflow preventer has been required since 1990 on all homes with an irrigation system. An additional cost of 1375.00 to have a backflow installed, extra labor and another irrigation person to come back to our home to complete the work that J&W irrigation & Repair LLC (Jesse Metzs) did not do. The 1375.00 + 2800.00(install sprinkler) = 4175.00. We only thought we would have to pay 2600.00 to have a sprinkler installed.

They did a marvelous job and I would recommend them to anybody. I enjoyed talking with them, they were consistent, and very professional. I would definitely hire them again.

It was not well. I was not very satisfied with the work that they did, they said they would come back to resolve the issue but they didn't them back. I have referred them to my friends and they have a bad experience with them as well.

They were were professional and knowledgeable on irrigation systems and they did an excellent job for a reasonable cost. I will use them again.