Kama'aina Termite and Pest Control

Reduced number of ants, prevented cockroaches. Unfortunately, did not deter annoying neighbors.

Everything went well. One week before tenting, a team came out to spray for bugs and pests. Tenting crew arrived on time and completed their work in a bit over an hour. The crew took extra care with our solar PV and water systems and with our old Monier tile roof. Impressive! Next day, another crew arrived to remove the tent and open the dwelling. Again, everything was done in a bit over an hour. We were back inside about 4 p.m. Very professional operation and service.

We had trapping done for 2 weeks inside the house and it was successful. We had bait boxes installed outside.

They arrived on time and sprayed around the house. We have noticed a drop in the insect population since.

Poor customer service by salesman. Had to call office to schedule dates for attic treatment and tent fumigation. Also, had to call for plastic bags one week before tenting, usually provided shortly after scheduling is completed. Finally, plastic bags were delivered by to my neighbor's front door; another salesman had to deliver bags after I notified the office that I could not find the bags where the initial salesman claimed he placed them. The same salesman that measured the square footage of my house and detached garage for pricing and filled out the sales invoice with my address delivered to the wrong house??? Also, had to call the office the day before to find out when the tenting crew was coming and was told between 01::00 to 03:00 pm. Tenting crew came on time and immediately started tenting before the supervisor was on site. The crew did a good and fast job of tenting the house; then, waited for the supervisor. I asked the crew leader by they did not starting tenting my detached garage and was surprised that it was part of the sales agreement; so, the crew got them completed in a short time. The setup of the tenting and inserting the gas was satisfactory; however, the removal of the tenting material the next day was a disaster. The company did not provide a time when the crew would remove the tenting; normally, it would be in the morning since that would be more than adequate time for the gas to fumigate the house. Therefore, I expected the crew to come early in the morning. I waited until 12:00 noon and since no one showed up, I called the office to find out the problem, I was informed that the crew was still working on a job in Kapolei but the office clerk had no idea when they would be finished and be at my house to remove the tenting material so the house could be aired. The company sent a supervisor to my home about a hour later and I was told that the crew was having problems at Kapolei and the company did not know when someone would removing the tenting so that I could move into my house that night. I complained to the supervisor or inspector that it was past 03:00 pm and it was getting late and the company still had not provided a solution. He called the office or his superiors but still no crew. After complaining again that it was getting late, the supervisor or inspector started removing the clamps holding the tenting sheets by himself. He was only about 5'4" and about 150 lbs. After removing the lower clamps, he asked if he could borrow my ladder to get on to the roof. I refused his request because it should take two persons when climbing to the roof; one to secure the ladder to the ground and one the climb to the roof safely. He also tried to help the expected crew by emptying the water from the tubes used to weight down the excess tenting sheets. He dragged the end of the tubes down my driveway and on to the street to drain any excess water. Another problem occurred when one of my neighbors complained about the water flowing down the street to the drainage entrance in front of her house. She even called the police who came to her house while she filed her complete again Kamaaina. I called the office and stated the problems I was having and requested that I speak to someone in charge but all I got connected was the office manager who could not help with the problem. The supervisor/inspector also did try to get help and finally an off-duty supervisor came from Honolulu about 05:00 pm and assisted the other supervisor to move and pack all the tenting-related material to the truck. These two workers did the job of a full crew and did so in a very short time since it was getting dark and they wanted me to have access to my home for the night. I had a lot of stress during the day and I had to pressure a lot of Kamaaina workers to complete the tenting job on time. If I did not take positive action, I would had to sleep in my car for another night. Kamaaina does not seem to have good management process to take care of contingencies; also, customer service is poor in not providing clients with timely information as to dates and times; also, specific instructions in preparing the house for termite treatment. I would not recommend this company for any termite treatment jobs.

The technician was the most amicable technician they have ever met. He explained where he would be placing the gel bait, and why the ants favored certain spots in the kitchen. He also baited rooms adjacent to the kitchen to prevent any ants spreading.

The salesperson was professional and solution oriented to address my concerns. On the day of, workers set up and broke down quickly for my family to return home.

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I would warn people against using this company, particularly if you expect that you will only need to be out of the house for one night.  I think they intentionally did not give us information on how long things would take. I'm writing this review on behalf of my elderly parents, whose house was the one that was tented.  <br /> To begin with, they don't tell you the time of the scheduled tenting until the day before.  We had been expecting it to be done sometime in the morning, as most other termite tenting is done, to allow time for the chemicals to do their work, and for the house to air out after.  But, they called and said that the tenting would be done between 2pm to 4pm, which we thought was quite odd being so late.  The estimater/salesperson was called to ask about how long the tent would need to be up when it was put up so late.  He said they would just make the concentration stronger and it wouldn't have to be left for a longer period, and we would be able to get back into the house "after 5"  However, even with the scheduled tenting being scheduled for so late, they didn't actually show up until close to 5 pm (on Friday).  In talking to the the supervisor for the job when they put the tent up, he said that they would call us the next day when they came back to take off the tent, and that we would need to stay out of the house for 6 hrs after it was taken down.  We would not need to be there when they took down the tent because they were using a clamshell device that went over the doorknob to lock it, and could take it off themselves. I confirmed twice with him that the procedure would be for them to call us when the tent came down.  I also asked what time they were scheduled to come back to take it off, and he said that he didn't know and that I would need to call the office to find out.  As it was already past 5 pm, we figured we would call the next day (Sat).   <br /> The next day I called the office to find out the scheduled time for the tent removal.  Spoke to a woman who seemed clueless, and was not familiar with the local street names (Hawaiian) and had to spell everything out for her, and give her the home zip code (which we thought was weird).  She said she would forward my call to someone as she didn't know anything about the schedules.  Someone did call me back and said that the tent removal was scheduled for between 12 - 1 pm.  I confirmed with him again that he would call us when the tent was removed so we would know when we could return to the house.  At 4 pm we had not received a call, so I called the office again.  Again talked to a woman who did not know anything but said she would forward the call and have someone call back.  At 5:30, called the office again, and spoke to another lady who finally told me that they were a mainland answering service, and that Kamaaina was closed on Sat/Sun and there was no one to talk to.  So, having the number of the guy I spoke to in the morning in my cell phone, I called him, but he didn't answer, and I left a message.  Then, I called the number of the guy who put up the tent the day before (since he had called my cell when they were so late).  He was taken aback, as it was after hours for him, but did tell me that "the office" should have called to tell me when the tent was taken down, and that he "thought it was around 2:30 pm" but he wasn't on the crew that worked there, so he wasn't sure.  Considering that they were so late putting up the tent the day before, who knows when the tent was really removed, so I had my parents stay another night with me instead of going back to their house.  Luckily they had that option.  If they had needed to go to a hotel, it would have been very difficult for them  I almost feel as though this company decided to put my parents at the end of the schedule when it was almost certain that they would need to be out of the house for 2 nights, just because they were elderly and they thought they wouldn't complain. This was a very upsetting experience for them (and for me as well). <br />

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fast and efficient. done well and quickly. no problems <br />

unknown

great service

great <br />

The crew was prompt, friendly, hard working, and very competent. The were particularly careful with the edges of the metal roof and the plants around the house. A bit more than a year later, the (thirty year old wooden) house remains termite free. <br /> <br /> Update spring, 2014, still termite free

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The estimator arrived on time, ground termite prevention crew arrived on time, tenting crew arrived on time. All services performed at the agreed price, work done as promised, no damages, no surprises. No signs of termites since treatment. We would definitely consider using again. They were completely professional. <br /> We have been told that now and then burglars are dumb enough to enter tented houses, although that has apparently not happened recently. We decided to camp in our front yard for security, to cut costs, and so that we would not have to board our cats. The cats had their own tent, with litter box, water, food, and familiar things, but they still freaked. Even though I stayed in the tent with them at almost all times, they were so upset at the change from house to tent that they refused to eat or drink- extremely dangerous for cats. Fortunately we had kitty tranquilizers from the vet and gave each a dose which improved things a lot. We were really lucky we had the tranquilizers on hand in case of hurricanes. <br /> <br />

ont <br />

On time and work proceeded as described. Hard to judge effectiveness. Lots of bugs in the house.

I haven't seen bugs since but it sure left a bad taste in my mouth. I would not recommend to anyone.

It is difficult to track what they are doing because I am not home when they come. It was very aggravating to not be able to track them since I didn't know if they came or not. They are very nice and friendly.

<br /> Great

Their pricing and service was good.