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K and h cleaning service
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
****GREAT SPECIALS***** We are a cleaning company that is bonded and insured. With over 10 years of housecleaning experience with thousands of satisfied customers. We specialize in ensuring your home is clean leaving you happy. Leave your cleaning needs to us. Currently we have great promotional specials call for details.
Business highlights
Emergency services offered
12 years of experience
Services we offer
$2 million in general liability insurance and Care Custody and Control insurance. We clean and disinfect high touch areas prone to cause cross contamination including kitchen counter tops and bathroom counter tops. We also have chemical free green or traditional style cleaning. Our commitment to working with you until we get your clean perfect for you. We want your home clean and you happy. We provide staff bonuses based on Quality so no incentive to "rush" your job. Thorough top to bottom clean
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.526 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 0% | ||
| 0% | ||
| 8% | ||
| 8% |
Showing 1-25 of 26 reviews
Berha R.
Oct 2017
They did a wonderful job. I was a little hesitant due to some of the reviews I read, but the ladies did amazing job.
Response from K and h cleaning service
"Thank you it was a pleasure working with you again. Thank you, for your loyalty and for choosing k and h cleaning service. We always appreciate your business and look forward to working with you again soon."
Siva K.
Oct 2017
Very bad experience. After 40 minutes they claimed that they have completed the work but I could see a lot of issues. For the next 1 hour I had to keep pointing them about dust and other things that need cleaning which were quite obvious. It was clear they were not professional cleaners. After that I gave up. Worst use of 320 bucks. I chose them after reading all the reviews on Angie's. There is no way they could have got those earlier amazing reviews. Something is amiss.
Kane E.
Sep 2017
My boss was ecstatic. She was very pleased and will definitely be using this company again. So happy.
Wendy K.
Sep 2017
Great service all the way around. Excellent job.
Berha R.
Sep 2017
They did a great job. The ladies moved all the things that were left behind out and did a make ready. Great job. I posted a few pictures some of the before and after
Response from K and h cleaning service
"Thank you so very much for allowing use to meet all of your cleaning needs. It has been a great pleasure."
Anita B.
Sep 2017
These ladies were just the sweetest. They did not mind helping me get my home cleaned. Very polite and helpful.
Response from K and h cleaning service
"Such a pleasure being able to help meet your needs. We thank you for choosing K and H cleaning service to perform all your cleaning needs."
Wendy K.
Sep 2017
They called to reschedule from the original date we had agreed upon. I agreed to the new date, a week later. They didn't show up that day. Or the next, or the next (as they promised the day ahead, each time). On the Friday before Labor Day, when they failed to show up for the 3rd time, they texted to arrange to come out the following week. We agreed they would come out the Wednesday after Labor Day, 9/6. They didn't show up then. And so far they are no longer responding to my texts.
Response from K and h cleaning service
"We do apologize for your inconvenience and would of loved to have cleaned for you. We were faced with some really important issues as a business the owner has been undergoing Cancer treatment and surgeries. Which were all unexpected for all of us. We are sorry, you were someone that was stuck in limbo and affected negatively by this experience. We were all facing a tough time trying to pull things together and get new management in order . We now have a staff and manager in place to help ensure the business is ran efficiently, while the owner is out taking care of herself. Again we do apologize. Angies List will be in touch to ensure someone can help meet your needs. As at the time we were not. Again, we apologize for the inconvenience to you and your family. You should be if you have not yet been refunded your money fully. Again, as we said beefore we apologize for not being able to clean your home at that time. I am sorry you feel we deserved a F rating. Considering the circumstances and as we never did clean your home but, we do apologize and hope maybe sometime in the future you will try us again. Sincerely, our deepest apologies."
Sue P.
Aug 2017
Great! Nice woman, good job.
Response from K and h cleaning service
"Thank you so very much. It was a pleasure doing business with you. You and your husband were really nice and I am thankful that I got to meet you both. Thank you for the opportunity to do business with you and look forward to doing so again soon. Again, thank you for choosing K and H cleaning service."
Sandra G.
Aug 2017
They took my money but never showed up. I live 2,000 miles away so I guess they thought I'd never find out. She said she would return my money but never did and now will not return my phone calls.
Kane E.
Jul 2017
It was AMAZING this company always exceeds my expectations and does a great job. I had my home deep cleaned after I hired a previous cleaning company that did nothing but take my money. I hired K and H cleaning service whom I used before and they were great. I will stick with this company especially after the experience I had when I tried to use another company. K and H is my cleaning service from now on
Donna T.
Jul 2017
They worked together to get so much done while they were here. I have used them twice since then!
Response from K and h cleaning service
"Thank you so much for being such a valued client and friend to us here at K and H cleaning service. You and your husband are wonderful people and we enjoyed helping you. I look forward to working for you again. We wish you the best in your journey in selling your home. As always we Thank you for you choosing K and H cleaning service."
Kane E.
Jun 2017
I can say my friend and I were very pleased again at such a job well done. They seem to exceed the expectations we have for them every time. They don a wonderful job and we will keep using and referring them to others. Thank you K and h for a job well done.
Response from K and h cleaning service
"I am so happy we are always able to assist you [Member Name Removed]. You are a great customer and we love doing business with you."
Misty R.
Jun 2017
It was really great and affordable. I am amazed at how quickly they were able to get things done. I am very satisfied with the work.
Kane E.
Jun 2017
I really like this company they are very nice and do a wonderful job.
Response from K and h cleaning service
"It is always a pleasure doing business with you Mr. [Member Name Removed]. You have been such an amazing customer and are always glad to assist with all of your cleaning needs."
Anita B.
Jun 2017
This was a pleasant experience, considering this is my first time doing something like this. They were really nice and did a terrific job. I am very happy and pleased at the job they did,
Response from K and h cleaning service
"We are so happy you were satisfied with the service we provided. Thank you for being a new. and valued customer."
Miranda B.
May 2017
We decided to use K and H Cleaning Service again, since they did such a wonderful job the first time we used them. They did an Amazing job on my mother's home. She was really happy. I am so glad our friend Leah referred us to K and H Cleaning Service. They have done great work for us. Professional, on time and prices are very reasonable. We enjoy this company and will use again. We recommend this company to everyone. The ones we had in the past were epic fails.
Response from K and h cleaning service
"We thank you for your business and for being such great customers. You and your family have been a pleasure to work for. Thank you again for choosing K and H Cleaning Service and for being a valued customer."
Dan F.
Apr 2017
Despite the fact that only one person was able to make it (due to scheduling conflict), she did a great job and we will hire them again.
Response from K and h cleaning service
"We appreciate your business. We also apologize for the system error which due to the storms caused us to have a lot of over booking. We have since then fixed that problem and are glad you were happy with our service. We look forward to doing business with you you again soon. We would like to offer you a 15% discount on your next clean. Again we appreciate your business and enjoy having you as a customer."
Kane E.
Apr 2017
It was wonderful. I am very pleased and happy. They did a good job.
Response from K and h cleaning service
"So glad to have you as a repeat Customer. Thank you for choosing K and H Cleaning Service. It is always such a joy working for you."
Miranda B.
Apr 2017
They are wonderful willing to come on a short notice. Very polite and professional. A friend had previously used them and referred them to us. Very pleased they get an A in my book.
Response from K and h cleaning service
"Thank you. We really enjoyed cleaning for you and your family. We are so happy you were satisfied with our service. We look forward to working with you again soon."
Kathie G.
Apr 2017
Tam and her cleaning staff were about 30 minutes late, I called to make sure they were still coming and Tam apologized but they got caught in traffic. (This was not a big deal.) Tam came into the house, I showed her the house, every room. I mentioned that in one room (the study) all I wanted done was blinds cleaned and carpet vacuumed. Two windows were not cleaned and the carpet was not vacuumed. As I arrived home, I noticed that the cleaning service had just left my street. I walked into the house and needed to use the bathroom, that was when I saw the laundry room-bathroom was not cleaned at all. I then began inspecting the house. The kitchen floor was either not mopped or not mopped well, the (2) gel mats in the kitchen were not moved to mop the floor. I then got out my mop and cleaning supplies out and cleaned the laundry room/bathroom and re-mopped the kitchen. I then checked the other rooms. The house was dusted and vacuumed but the kitchen stove and microwave was not cleaned nor were any of the applianced cleaned on the outside. Moving on to the study, I mentioned my issue with that above. The Master bathroom shower stall was not cleaned. The glass door looked kind of clean but the tile throughout the shower was not cleaned. The blinds in my bathroom were not cleaned nor was the window sill. The tub, which is separate was cleaned. In one of the guest bathrooms I had to re-clean the tub/shower. I had to spend several hours re-cleaning my house. I didn't really have time for this --the point in hiring someone to deep clean. Tam called me Saturday evening to apologize for missing the laundry room bathroom and offered to come back out to clean it. But I had cleaned it by then. There were other things like one of the kitchen counters was not wiped down at all because it still had some breakfast crumbs, etc on the counter.
Response from K and h cleaning service
"I greatly apologize for the inconvenience. I did call you the same day. As soon as I found out the new employee did not clean the laundry room. This was to fix the problem before you even found it. Also, the door was closed and she thought it was a closet. We do ask our clients to leave the doors open to rooms they want us to clean so we know what not to bother out of respect for privacy and the client. I also offered to come right back so like I said to correct a mistake before it became a problem, but you never responded. However, we did dust mop and clean all the rest of the home. We however, only go as far as we can reach on a step ladder for safety reasons. We also have made sure you will be refunded 50% of your cleaning amount back to you. Again we apologize for the the inconvience. We were also there longer than the time allotted and asked if you wanted us to continue we were told no to do what we can in the time we were paid. It clearly states anything over 4 hours is to be paid at time of service. I also had 3 ladies out because one was new. It would of been helpful if you would have answered and let me know so I could of solved the issue at that time not wait until Thursday and decide you are now upset with the service. Again you have been refunded 50% of your money and we do apologize for the inconvenience and hope that you chose to use us again and if so we are willing to give you a 30% discount on any future cleaning thank you and have a blessed day."
Maxie D.
Mar 2017
My mother was completely satisfied. She even set up for them to clean her home every week.
Hailey C.
Mar 2017
They come in the evening when my salon is closed and they come twice a week. They do an excellent job and I will continue to use them. I would highly recommend this company to others.
Maxie D.
Mar 2017
I was really satisfied with my clean and the professionalism of K&H Cleaning Service.
Response from K and h cleaning service
"We thank you for being such a great client and are happy you were satisfied with our service and we look forward to cleaning for you again real soon."
Tabetha M.
Mar 2017
They clean from the ceiling down to the down to the baseboards and thoroughly clean each bedroom and bathroom. They do a fantastic job on the kitchen and they will even clean the inside of my kitchen appliances for a small extra charge. They polish my wood floors using a solution I purchased and they steam clean my carpet once a month. They are really great and I definitely feel like I get my money's worth.
Response from K and h cleaning service
"We appreciate your business [Member Name Removed]. We strive for accuracy and making sure you are happy and your home is clean. We look forward to cleaning for you soon."
Berha R.
Mar 2017
She's amazing and her team does a great job. They are very thorough in cleaning and I've been using them for the past few years. On top of that, they are very reliable and always on time.
Response from K and h cleaning service
"We are so glad you enjoyed our services. We always appreciate your business and you as a client. We strive for excellence in everything we do. Making you happy let's lets us know it was a job well done. Thank you and we look forward to doing business with you again real soon."
Licensing
State Contractor License Requirements
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FAQ
K and h cleaning service is currently rated 4.5 overall out of 5.
K and h cleaning service accepts the following forms of payment: CreditCard
Yes, K and h cleaning service offers free project estimates.
No, K and h cleaning service does not offer eco-friendly accreditations.
Yes, K and h cleaning service offers emergency services.
No, K and h cleaning service does not offer warranties.