KAREN'S ADVANCE FLOORS

There is one spot where it kind of stuck up a little bit, otherwise it was great.  Everything was good.  They were quick & we thought they were reasonable for what they did.  The price was reasonable.

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THE FLOORING JOB WENT REALLY WELL. THEY HAD TO CUT ALL THE DOORS. I WAS SO HAPPY WITH THE JOB THEY DID ON THE FLOORING THAT I ALSO HIRED THE TEAM TO INSTALL THE MOLDING THUR OUT THE HOUSE. REALLY WOULD RECOMEND THIS COMPANY FOR YOUR FLOORING NEEDS! <br />

We started looking at new flooring back in April. We first picked out a new kitchen floor in a new product which looks like slate but is actually vinyl but is grouted in place and this was one of the few places that carried and displayed it. Our salesman Mike was very helpful and patient with us as we were having some trouble making a decision. They sent Scott out to measure and he had some good ideas and pointed out some problems with my installation ideas, things I hadn't thought about but would be unhappy with. So we had the vinyl installed in June by Mark and Pete. They worked all day with few breaks and did a fabulous installation job. They cut and replaced the trim also. I understand that all of the installation teams they have are actually employeed by Karen's Carpet not subcontractors. After that we decided to go ahead and have them replace our carpet also. Again several trips to the store with so many options. When Mike wasn't there Jane helped us in the store. A different team came out for the carpet Jason and Tom I think. Very prompt, courteous, moved all the furnace back and forth. They did a great job, nice seams, upholdstered look on the stairs. Nice neat tranistions into rooms without carpet. Cleaned up and were on there way all in one day. Also, right after we got the new kitchen floor my husband dropped a sharp object on the floor damaging it. Totally our fault but they came out an replaced that tile with an extra we had at no charge. Very good customer service.

There was debris on the floor after they ripped up the old carpeting. They did not bring in anything to clean up the debris so my husband offered the vacuum or broom. It didn't seem like they were going to clean anything up before laying the carpet so my husband started to vacuum. Pretty soon, he noticed they had both gone out to smoke a cigarette. They did peek in but my husband was still working so they stayed outside until he was done! There were gaps under the molding and a good 1/4 inch of the wood floor showed where the carpet should have been even with the floor as our previous one was. There were no suggestions offered on how to avoid that before they put down the carpet nor were any suggestions offered after that was pointed out. When they came back out to redo the edge by the wood floor, they raised up the tack strips with shims and that solved the problem. Just wondered why that wasn't done in the first place! Clean up was minimal so we had to do that again too.

THEY WERE EXCELLENT. WHEN WE WENT TO PICK THE CARPET WE WANTED THERE WERE NO PROBLEMS. THEY BROUGHT IT OUT A WEEK LATER AND INSTALLED IT WITHOUT ANY PROBLEMS.

I HAVE BOUGHT CARPET HERE BEFORE AND ENJOY THE WIDE SELECTION. THEY ARE HELPFUL WHEN DECIDING WHAT TYPE OF CARPET IS NEEDED. I THINK THAT THE INSTALLATION LOOKS NICE.