Keenan's Handyman Service

He is very good. I have used him on several occasions. His pricing seems to be fair. I will continue to use him and recommend his service.

They did good work and they were reasonably priced. Now he's not so reasonably priced anymore.

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To start off, he didn?t even want to come out to see the bathroom before he started the job. I requested that he come out first to see everything because I really wanted to make sure he understood exactly what I wanted to have done. I was very thorough, even provided drawings and he kept assuring me that he could do what I had envisioned. My husband, who is in the trade, kept telling me to instruct them to do certain things that they were going to overlook. The tile work was not done as I had wanted. I asked for a very small grout line, asked them if they were experience in tile walls, they said they were, yet they would do things that I didn?t ask for and wouldn?t consult me first before they did it. I asked him if he could seal the grout and instead of doing it, he gave me a spray can and told me that I could just spray it on the wall and wipe it off and that?s all I need to do once a year. So then I had to take extra time to do something that I thought I was already paying for. Also, their way of fixing things would be to just caulk over cracks until you couldn?t see them anymore instead of actually repairing the cracks. The worst part about the whole experience was the fact that every time they had to come back out to fix their mistakes, I would get charged for them. I ended up getting billed $5000 more than what I had initially paid and now my husband and son have to re-do the whole thing.

They were awesome. Even when their time was up, they wanted to know if there was anything else they could do. <br />

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Before we signed up for the deal, I <br /> asked Galen to come over and review the scope of work since the bathroom was <br /> over 40 sq. ft. We also wanted some extra things done like installation of a <br /> new ventilation fan and we wanted to have the three existing doors replaced. I <br /> asked Galen for an estimate of the additional charge for this work. He said he wouldn't <br /> charge for it. I also asked after the job was complete and Galen said again <br /> that there was no additional charge. We told him we appreciated that. <br /> The last day of the remodel (10/17) <br /> it was midnight when the job was finished and I told Galen that I would have to <br /> check out the work the following day and let him know if there was any issues <br /> since it was so late that night. He explained he would be on vacation soon so I <br /> said we could discuss them when he returned. Some of the issues are that the <br /> vanity and light fixture are not centered with the medicine cabinet, the drywall <br /> opening around the window isn?t finished neatly, the grout at the base of the <br /> tub is cracked and there are a few other issues. My wife noticed a crack on the <br /> rim of the acrylic tub. I called American Standard to see what their <br /> suggestions were with regards to fixing the crack. The customer service person <br /> asked if mortar was installed beneath the tub. If mortar wasn't installed <br /> beneath the tub, as stated in their installation instructions, then the <br /> warranty is void. I told him I thought it was but I couldn't tell from looking <br /> through the access panel. I used my phone to take a video and the video showed <br /> that there was no mortar beneath the tub. I checked with Home Depot, other <br /> installers and some people I know who have done home improvements and they all <br /> agreed that mortar is definitely to be installed beneath any acrylic tub or <br /> shower basin. <br /> I called Galen during the second <br /> week of November to discuss this and the other issues I had with the <br /> renovation. Galen and Justin came over and we discussed the issues. Galen said <br /> he would fix the crack. I told him he should reinstall a new tub since this one <br /> was cracked and the tub should have been installed per the manufacturer?s <br /> instructions. Galen said he felt the crack wasn?t due to the mortar not being <br /> installed. He said it would take 2 or 3 days to reinstall the tub, never <br /> mentioning that I would have to pay for them to reinstall a new tub. I <br /> mentioned that I was off between Christmas and New Years and that would be the <br /> best time so I wouldn?t have to take additional vacation for the reinstallation. <br /> I hadn?t heard from him so I called <br /> on 12/26 to see when he was coming to complete the job. On 12/28 Galen left a <br /> message that he was behind schedule and he would have to put it off until February. <br /> During that time I called to ask for a definite time he would be here so I could <br /> schedule my vacation time. I also asked for a repayment of the fixture <br /> allowance since I bought everything except the toilet which was $200. I waited <br /> a week but didn?t receive a call so I called again and I was getting very <br /> frustrated. I also called once to ask him to come and check the toilet he <br /> installed because it seemed like it was leaking. He still did not return my <br /> calls. I tried to resolve the issues with calls and texts to avoid documenting <br /> this on Angie?s list. <br /> I left a message on Angie?s list <br /> asking for the reimbursement and for the date when he would come over to <br /> reinstall the tub. Galen responded explaining that the allowance was for <br /> material for the remodel, not just for the fixtures and he explained he had <br /> receipts for $926.26 of items he bought not counting things he used from his <br /> truck. He also said that he ?never put mortar under a tub before and never had <br /> any issues before and since I follow the 2009 uniform plumbing code?. He also <br /> said he was sorry I dropped the shower door on the tub and chipped it. We never <br /> removed the doors or dropped it. Why would we have removed the door?  He tried to call to find a way to fix the <br /> crack, but I told him I wanted a new tub and for it to be installed per the <br /> manufacturer?s instructions so that I would have a warranty in case something <br /> happens in the future. In his response, he offered to reinstall a new tub for <br /> $800 + materials and it would take two or three days to complete. He stated <br /> that was about half the normal charge. <br /> I answered his message by <br /> apologizing for the request for reimbursement. I reread the description of the <br /> job and it did state for material not for fixtures. I said that he never <br /> mentioned that I would have to pay for anything during the time he was here reviewing <br /> the issues. His comment about dropping the door also made me wonder if his crew <br /> did that but didn?t mention it to avoid replacing the tub. I checked the 2015 <br /> uniform plumbing code and it states "bathtubs and whirlpool bathtubs shall <br /> be installed in accordance with manufacturer's installation instructions". <br /> Regardless of the fact that he never installed tubs with mortar, that does not <br /> exclude him from having to install per code since his listing on Angie?s list <br /> states he is licensed. If the tub was installed correctly, I would have dealt <br /> with American Standard for this issue. <br /> I paid to have the bathroom <br /> remodeled and all the fixtures should have been installed per manufacturer?s <br /> instruction so that the fixtures are covered by the manufacturer?s warranty. I <br /> shouldn't have to pay to have the tub reinstalled since it wasn't installed to <br /> code and manufacturer?s instructions initially. <br /> <br />

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See above. <br />

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The did a great job identifying and explaining the problem and were able to clean a sensor without having to replace it. <br />

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The old caulking in my shower enclosure was mildewy and gross. These guys showed up on time, cleaned and replaced the caulking, charged me correctly, and worked quickly. They were professional and friendly and my shower looks great! <br />

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Delivered as promised <br />

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Everything went well except for Home Depot sending wrong items.  Once I cancelled with them and went to Lowes, everything went very well. <br /> Galen made additional recommendations and suggestions that made the final bathroom much better than I thought it could be. <br /> They worked diligently and into the night and even the weekend to get it completed.   <br /> Galen, Glen and Justin took pride in their work and made sure everything was to perfection - from the tile to the ceiling. <br /> I will definitely use them again for any work I need. <br />  The only suggestion I have is to go through Lowes and not Home Depot for your bath tub, shower  etc.  Lowes was much easier to work with and made sure everything was correct. <br /> <br />

unknown

They did excellent work, they sent a 3 man team and gave me a military discount. They did good work and I was very pleased with the results.

Galen and his crew were punctual, conscientious, and worked hard. All the jobs were done well and to my satisfaction. They were easy to deal with and they listened to my preferences and concerns. <br />