Keystone Fire & Security

Mike did a terrific job! He returned the following day to make sure everything was in working order. Thank you Mike! I highly recommend MARCO Protection System, from the moment I called they assisted me with great service. The office staff was so kind and polite! Thank you! I already recommended your services to my neighbors to have their sprinkler system inspected. The company who originally installed our system and many others in Chester County is out of business so I felt fortunate to find MARCO.

unknown

We had a fire sprinkler burst earlier this year due to cold weather. <br /> We first hired a company (Oliver) to fix the burst pipe. They also installed antifreeze in the sprinkler system. Ever since then, we found the sprinkler head leak one after another. Finally, Oliver told us that our system was not good and they normally don't provide residential service. They told us to find other company that does residential service. <br /> After some research, we found Marco from AFSA. Their service manager Tom is a very nice guy and never got annoyed by my multiple calls or inquiries. Tom sent their residential manager Brian to my house to check the problem and do an estimate. Brian paid great attention to details. He even found out a fake head! Because of these, we signed the contract with Marco to fix our system. <br /> On the day of service, their master technician Mark came to our house. He first told me that the leak was due to bad quality of head. At first, I did not believe him. They replaced all of the heads, except the 3 heads that were replaced by Oliver. They also installed an expansion tank. The next week, they came to install the antifreeze agents. Mark was very careful and cautious. <br /> After all antifreeze were filled, Marked stayed for another 30 minutes to ensure no leak. As this system has been a constant problem for us, I was so anxious and nervous that I kept asking him if there will be any problems (such as system failure) in the future. he kept comforting me. He told me based on the pipe system he had seen, the original installer did a decent job. He also assured me to call the office for any problem before he left. <br /> It has been a month after the antifreeze was filled and we have not seen any leak. I guess they fixed the system! <br /> Thank you, Marco. <br />

unknown

They were fine. They were on time. The guy did the inspection and it was fine.

There was some confusion on the first bill; we were not told that the first visit on Saturday was considered an "emergency" visit because it was the weekend, but after I told the accounting office that I had specifically asked about extra charges and was told that wouldn't be any, the bill was adjusted. The repair guy was great. He cleaned up afterward and was in and out within two hours. My only disappointment was that did not repair the holes in the drywall around the sprinklers because they just don't do it. We have to hire someone else to do this.

It went well. The two technicians were very professional and took the time to thoroughly answer my questions.